About Beam Telepresence
The Beam Telepresence, found online at SuitableTech.com, is a computer based electronic which offers people and business owners the ability to work or interact with people remotely.
How Does It Work?
According to this website, the Beam Telepresence was created as a solution to the common frustrations with working remotely. Even though there are many different video conferencing websites or services, Suitable Tech says that most remote workers feel frustrated that they aren’t really a part of the team, or that too much is “lost in translation” when trying to collaborate with their office based counterparts.
This is why the Beam and the BeamPro have been designed to not just offer a face and voice through a computer screen, but a fully operable robot that is able to move around the office while being controlled by the remote worker using just the arrows on their keyboard or their mouse.
Their website says that the BeamPro is best used in a professional setting as it is bigger, more noticeable, and offers an eight hour runtime, so remote workers will be able to check in with the BeamPro all day before it needs to be charged again.
The standard Beam is smaller and has a much shorter battery time of just two hours, which is why the website says that it is better suited to personal use within homes of family members who may live far apart.
Customers can order the Beam+ for $1,995 and the BeamPro is currently priced at $3,9995. If customers also wanted to register for their yearly service and support, it will cost $79 per year for the Beam+ and $395 per year for the BeamPro.
The good news, however, is that this company does appear to provide their customers with their Test Drive for free at this time, so customers should be able to get a chance to get somewhat familiar with this system before they make the financial commitment.
Unfortunately this company provides no information regarding refunds or returns, which is surprising as this is a very expensive piece of electronic equipment that may not work for everyone once they are able to try it for themselves. Concerned customers will certainly want to contact their Customer Service team to see what kinds of consumer protection policies are in place before they decide to finalize their Beam Telepresence or BeamPro order.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 855-200-2326, by email at [email protected], or by using their Live Chat feature whenever it is available.
First it is important that customers know that Beam Telepresence was originally called the Beam+ but has recently changed their official name. Reviews of this product can be found under both names.
In general it does appear that the Beam and the BeamPro have positive reviews – Slate.com wrote a fairly detailed review of their experience with this product and how they believe it compared to traditional video conferencing services which don’t offer the robotics and movement of the Beam.
That being said, this is obviously intended to be a very serious tool and not a toy or entertainment, as it is a very expensive investment and their website does not openly provide information regarding refunds.
Competitors and Alternatives?
There are many different video conferencing services and mobile applications, all usable from your phone, tablet, or desktop computer as long as there is an available internet connection.
If you have experience with this company or their products, please leave your Beam Telepresence reviews below.