23 ‘BestMark Mystery Shopping’ Reviews
Just signed up
I have not been accepted as of yet only just signed up but now reading all the negative reviews I'm a little skeptical. I've never done this before, I am self employed and wanted to make a little extra money and to see if this was something I may enjoy.
What I've gotten out of all these comments, seems to be very time consuming paper work.
BESTMARK - GREAT COMPANY
I've read all the negative reviews and I have never had any of the problems people have complained about. Yes, sometimes there are 2 different deadline times listed within the same set of instructions, but since every other Dispatch Assignment Sheet has a deadline time of 10 AM, even if another place in the instructions states 24 hours, I adhere to the 10 AM deadline and there is never a problem. When there are confusing instructions, I call or email the scheduler for clarification. I have had to reschedule a few times and I once completely missed a phone shop, which was later cancelled, but I have found that if I consistently follow the guidelines, BestMark will work with me. One person here mentioned the issue of receipts. As an IC, you should be keeping all of your receipts anyway. Non-reimbursable required purchases are still tax deductible. BestMark is a great company to work with!
I just had a similar experience. I unlike the Jovonne person completed several shops with no issue. The last shop, I had to ask questions before the shop because they did not have the information in the first set of paperwork sent to me. After doing all of that I am still not paid the reimbursable amount and am sent a long blurb that was supposed to be on my paperwork, which it was NOT. I took time out of my VERY busy schedule and scanned all 9 sheets of the instructions to prove to the person that the verbiage and instructions they said were there, weren't there. After gong back and forth (16 emails over 8 days) I was told that, " Per the client manager, I will ensure that you are paid the full $70 that you are claiming after the fact. I will then remove you from our active database as clearly this is no longer a fit"
I am so ok with this because I have a full time job, own a business, and work for many more mystery shopping companies. I do it for fun when I have spare time. However, I find it interesting that I am no longer a fit because I am requesting money that was legitimately owed to me. I have never spoken to such condescending people. Whether you know it or not, your Shoppers are your internal clients and you must treat them with respect as well. After this incident I was going to terminate my relationship with them anyway, but found it interesting after proving my point with documentation and emails I am no longer a fit.
Thanks for the little funky $179.00 you paid me for my handful of jobs, and I pray no one else goes through this mess with this company. Something so easy could have been handled better.
ADVICE: Customer Service training, communication training, and get some people with morals.
THE WORST COMPANY - BEWARE!
Please beware of this company, they look for reasons to disqualify your shop, while using your info you have entered. The surveys, especially the oil shop will take you all night to fill out and if you are one second late, they will cancel your shop. To cutthroat for me, there are way too many shopping companies out there that are not that bad and I do not need to be so stressed out over this little bit of money they give you. No wonder they have a hard time keeping shoppers in my area. They always have shops never filled and go past the due date.