BetterHelp.com is the online home of BetterHelp, a company who says their goal is to provide their customers with access to quality, professional help when they are facing life's challenges so they can be happier.
The website promises that all the counselors you can be matched with through the BetterHelp website are licensed, board accredited, and qualified with either a PhD or a masters certificate in addition to years of counseling experience.
How Does It Work?
Customers will sign up for an account and fill out a short questionnaire so you can be matched with a professional counselor who can provide the support and guidance you need. Once you've created your account and been matched with a counselor, you will begin communicating with your counselor via online messages, whenever you need, on your schedule.
Customers can communicate with their counselor on an unlimited basis each week until they feel they have successfully overcome the problem or obstacle they were facing. Customers are welcome to cancel their membership at any time without penalty.
Customers can sign up, get matched, and begin speaking to your counselor all for free. Customers who decide to continue with their services will pay a flat fee of $35 per week for unlimited counseling, which gives you the ability to speak to your counselor as much as you need.
Since BetterHelp allows their customers to pay for services on a week-by-week basis, their website does not detail any overarching or general Refund Policy. Customers who feel they have an issue or complaint that warrants a refund should contact Customer Service and deal with their situation on a case by case basis.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by submitting them directly to their website through their Contact Us link, by phone at 888-688-9296, or by traditional mail at 440 N. Wolfe Rd, Sunnyvale, CA 94085.
The few reviews available for BetterHelp at this time tend to be very positive, and reviewers describe a very professional and beneficial experience which just happens to have the added advantage of being accessible by internet or through your mobile device.
It is still important to understand, however, that BetterHelp does not claim that they are a replacement for professional therapy or counseling. They are an additional or alternative tool that people may use if traditional therapy is difficult to schedule or cost prohibitive, but depending on the issues you are dealing with, you may still be referred to a traditional mental health professional if that's what they feel is best for your needs.
Is It Safe?
Customers who are concerned with privacy issues are assured by BetterHelp.com that their system is HIPAA compliant to ensure your privacy. They provide banking grade encryption which allows users to be completely anonymous, even to your counselor.
Competitors and Alternatives?
Online counseling is a fairly new type of service and it doesn't seem as though BetterHelp has many competitors in the market right now.
If you have any experience with this company or their products, please leave your BetterHelp reviews below.
278 ‘BetterHelp’ Reviews
Ad says you are paying a membership of life coaching for US$65 a week that you can cancel anytime. I thought I would give it a try for a week, but I realised my credit card had already been billed for the whole month (US$260). When I tried to cancel, my account was blocked, I reported the fraud on PayPal.
Trustworthy and great customer service.
Trustworthy and great customer service.
I signed up thinking the charge was monthly but was in fact the price per week. It is a great price for this, but I just couldn’t afford it at Christmas time!
I contacted betterhelp and they have refunded the full amount promptly with no issues.
As soon as I can I will be back to sign up again.
Thank you :)
Love this way of connecting
I had looked at a few different online app-based counseling sites. The more I looked, the more I liked BetterHelp. I have had in-office counseling in the past and found it very difficult to get appointments, as well as very expensive. The fact that I can hear from my counselor on a daily basis helps me tremendously. I love the fact that when I’m having a bad, horrible, and hectic time I can message my counselor. I would definitely recommend BetterHelp to others.
Dropped for being "in crisis".
Great for neurotypicals with basic problems. Any possibility of ever experiencing a crisis situation? Look elsewhere.
(I would like to note an error in the business summary above before I continue -- both counselors I was paired with were LMHCs, not PhDs or Masters Degree holders by any stretch. A majority of the counselors are just that -- counselors. Not psychologists, as erroneously claimed by this page.)
I thought things were going well. My first counselor was sketchy and useless, but my second one was fairly competent, giving me lots of advice and very successfully supporting me as I worked through the rough patch I was going through.
While I understood that BetterHelp does not help with crisis situations specifically, what I didn't know is that they will not tolerate clients experiencing any form of crisis. As a matter of fact, they outright abandon them. My counselor suggested that she may not be a good fit because she was having trouble finding time to communicate with me due to the holiday schedule, which is understandable. I asked who to contact and what to ask in order to get a more qualified counselor due to my diagnoses, but she never specified. Instead, after I admitted once again to struggles with suicidal ideation, going into detail about some of the delusions I had been having, I tried to log in the next day only for the website to claim that I did not have a valid account. In my email account, I find that the money was refunded on my PayPal account as well. Finally, after discovering my account was gone AND having the money refunded, someone bothered to contact me, determined that "online counseling may not be the best resource for you," and sent me a link to PsychologyToday so I could "consider scheduling an intake with a licensed counselor who can provide [me] with in-person counseling in [my] area".
I don't understand why their counselors are not trained to hold the hand of their clients through making an appointment with a proper counselor. I do not understand why the crisis situation that I was in meant that the best course of action was "cut and run," though I can see the presumed liability involved. However, due to the fact that people with any kind of mental illness can reach a crisis situation, that makes this business incredibly unsafe for anyone who might need their services. Every single client currently enrolled in their services may one day experience the feeling of wanting to end their life and, if they risk sharing it with their BetterHelp counselor, they may find themselves with even more reason to back the idea that no one cares if they do it.
If it were not for this, the service was remarkable, simply because it was the idea of having someone around who would listen to your at any time. They may not be able to reply instantly, but they would still read it at some point. However, the people who benefit from that kind of comfort are also those who would be the most severely damaged by their carelessness.
I am disgusted by the lack of compassion from a company that claims to help the mentally ill. I do not see how dropping clientelle entirely will somehow "wipe the blood from their hands" if the client does decide to end their life. All I see is the potential for them to destroy the lives of thousands of people because they will not support them at their worst. A company that plays into the stigma surrounding suicide in a way that is not only careless, but outright dangerous.
I have been using Better Help for awhile now. My counselor is supportive, respectful, challenging and extremely responsive. I was a bit skeptical at first regarding the online format. However, I have found this platform to exceed my expectations in many ways.
Best choice of my life
I’ve been counseling through BetterHelp for four month now on several challenges in my life rooted mostly in my past. This was my first time experience ever with any type of mental health therapy. I had my initial reservations as this would typically be the last resort I’d chose to seek solutions for my problems. But I've got matched with absolutely amazing therapist who'd been able to convert me - the initial "detractor" into the biggest "promoter"! BetterHelp online counseling concept made it accessible for me to get help for my life challenges, which I normally won't be able to do due to very busy life style of full time working mother of 2 year old son with very demanding job. I'd absolutely recommend it everyone! It offers very highly competent and certified professionals who are standing ready for you at any time you need them at the comfort of your home no matter where in the world you are! Everybody deserves this great cushion and gentle hand holding when going trough their life challenges. BetterHelp offers exactly that and it's highly flexible and affordable too! So Don't wait! Subscribe now! You won't regret that!
I signed up for BetterHelp on Nov. 8th, hoping to get some help with depression. I am signed up for the 45/week plan. The counselor I was given was nice enough and we have been talking for about 4 days. Except that when I went to check my bank account I noticed that my councilor charged me $180 on my second day of counseling! If I am on the weekly plan, which is what my account says, why did I get charged $180 on my second day?? Complaint filed, hoping to hear back from them soon and get a refund of my money. I don't think I will be continuing this service.
Awesome online Service ~ Betterhelp
Betterhelp is one of the best thing i have ever done for my life. I have tried many of other online therapies , and Betterhelp succeed in all my question and help I needed. They help someone who is on a set income with financial aid. For someone who will need counselling for the rest of her life. This is the best option. I have the greatest counselor and I been telling a lot of people to try Betterhelp.
It is great to know that you can communicate with your counselor anytime you need to. If you are having an issue you can tell your counselor right then and not have to wait for a scheduled meeting. It may take your counselor time to view your message but it is still better than having to wait up to a week. It is also great that the give so many options for communication