BetterHelp Reviews
BetterHelp Customer Reviews
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ripped off!
I was charged 500 pounds for no service
Hi Zohreh - Please email [email protected] so our support team can get this taken care of. BetterHelp Team
I Depend on BetterHelp
We are glad the 2nd counselor is a good fit! Thanks.
BetterHelp Team
Update: I Got a Refund
Thanks, Jo. Glad we could help. Please don't hesitate to email us with any questions or concerns.
BetterHelp Team.
Hi, I am also wanting a full refund since no service was provided and I was charged over $2600 after not even one month of service?? Can you please provide me with a response of how I can take this further?
Accessible and affordable counseling
Thanks, Megan. We hope everything works out well!
BetterHelp Team.
Worse now after locating than site
Hi Lori, We received your email and have responded to your inquiry. Please email [email protected] with any questions or concerns. Thanks.
BetterHelp Team
You responded by refunding only 50% of the $1120.00 that was charged to my credit card for a service that I NEVER once used or even realized that I had signed up for. In review of many of the other comments on here regarding your company I am not the only one that has been ripped off by "BETTER HELP". What are you doing with this money?? Since it's for a service and no service is being provided by a counselor, there is no one to pay. Since there are no appointments scheduled (since I didn't even know I had the service) there is no blocked time that has been lost. I want the rest of my money back. Please credit the other 50% to my credit card. I plan to pursue this through the Attorney Generals Office as well as any other recourse necessary. What a hideous thing to do, taking advantage of people that are already trying to deal with some very low places in their lives and a company called BETTER HELP shows up to make money off of these dire situations!!
Anonymity & Honest Counseling
I'm in graduate school, and recently got married. I had so much going on with social/family issues/relations that I was on the brinks of going into depression. It helps that you can choose not to reveal your identity, and be 100% honest with a professional counselor/therapist. As you know, in family or professional relationships you can't really talk sincerely/honestly about everything without being subjected to judgment or gossip. This site gave an outletI to vent, share, complain, whatever is bothering you and get constructive non-judgmental feedback.
The price is more than reasonable, because if you look up therapists in your area-it ranges in a higher per hour basis. You pay weekly, and get immediate feedback ranging from 10 minutes to an hour.
Just give it a chance, just getting yourself a little help makes a tremendous difference pertaining to your outlook at situations.
Thanks, Ashley!
BetterHelp Team
You do NOT pay weekly. You are charged a month in advance!
I noticed it happened once, called the betterhelp customer service and they fixed it immediately. I'm sorry you had problems with the website. They charged me weekly.
review of my therapy sessions
This was excellent, convenient, no driving, no pollution, it was super to be able to WRITE my thoughts instead of just blabbing them ... words lost to space ... now I can re-read what I wrote, or didn't write, it's like a diary, a journal ... also, there are times when the spirit moves me to communicate my thoughts and that is when I write, and conversely, there are times when I don't want to communicate my thoughts ... and is I were in a person to person session, I would be obligated to talk, and I might not be in the mood, and who wants to talk for 55 minutes?
so, I love it. tx
Thanks, Zack!
BetterHelp Team
A Blessing
We hope everything works out, Martha. Thanks
BetterHelp Team.
Real life saver
I was ripped off big time!!
Hey Jo - we received your email and got everything sorted out. Take care! BetterHelp Team
Therapist on Betterhelp
I sent this on Saturday and haven't received a response: I still didn't get the additional $25 I'm owed from November rolled over to December rolled over to January. My last message from a client was January 29th. There is no time zone in the world that could explain this. I was paid $325, which is what I earned in January, excluding the $25 I'm still owed. I want this $25 immediately with an explanation.
So I sent this yesterday and still haven't received a response: don't want to do this because I want to maintain a good working relationship, but I am going to make more serious efforts to get the $25 I'm owed after today. I have emailed numerous times, I have those emails saved where you have acknowledged I didn't receive that payment, screenshots of my payments on your site, as well as bank records showing my deposits. I expect to hear from someone today and have the $25 I'm owed deposited as well. Regardless of what $25 may or may not mean to you all and how many times I've been payed on time, I earned it and I'm owed it and this time I haven't been paid correctly. Plus you all withheld referrals from me for 2 weeks after I got upset about not being paid what I'm owed. You haven't paid what I'm owed, were insensitive about it, then withheld referrals.
The company is now resolving this issue so I would like this review removed please.
I was charged an extra month
The service from the counselor was okay, but as they state, it isn't a replacement for real therapy in person.
I did the free trial, then tried it for a month. I was then charged the following month thinking I only agreed to a one-month subscription. They charged a second month- I contacted them through the site and immediately closed canceled my subscription, but kept the account open. BIG mistake, I was just charged for a 3rd and unused month of their "services".
I'd say their contract is misleading allowing the person to believe they're paying for one month and one month only, then the proceed to charge the credit card month by month unless you specifically cancel it.
Hi Erin, please email [email protected] to get this taken care of. Thanks! BetterHelp Team
they just charged my credit card $255.80 Canadian total bs
Hi Laurie, Please email [email protected] with any concerns regarding billing after your 7 day free trial. We will be sure to get you taken care of! Have a great rest of the week!
BetterHelp Team
I have contacted them twice already. It would be nice to speak with a human, if that is even possible.
Legit service but totally mediocre help from semi-experienced professional
It's fine, but it's not real therapeutic helpful therapy. How can someone know me or care about me from an informal message twice a day?
I've had the free trial for the last week and I'm about to quit it before they charge me. The system seems set-up well enough. I got paired with a therapist who seemed to match the issues I had presented in my bio. However, the match making seemed to limit the therapist on what we could discuss, she was too fixated on those issues and didn't seem ready to listen. I want a therapist because I need to talk to someone! Instead she was very keen on offering solutions and exercises, which may work for some people, but I felt like she didn't even know me yet.
She seems like a legitimate therapist, she knows her stuff, can offer some help with little basic things (communication skills in a relationship, or how breathing exercises can help our brains- stuff I can learn by myself on the internet) but she didn't have the relaxed knowledge of a real professional. In the past my therapists have allowed me to express and explain myself a lot so that they can analyze and finally help me get to the "real" issue. All of that is to say: I think these therapists are probably young professionals without a lot of experience who are looking for an easy way to gain clients and make money from behind their computers.
Also, the site and the app aren't very user friendly. It's not awful but it needs work from a better developer.
This app was helpful in making therapy a very accessible option for me. From the comfort of my couch I could make the decision to get help, and now I've been empowered enough to say goodbye to the app and seek out REAL therapy with a face-to-face person who will get to know me and not send me a couple of sentences of text each day.
Unhelpful
Hi DC, Thanks for your feedback and sorry for your experience. Please email our support team at [email protected] with your concerns, so we can get this figured out. Thanks!
BetterHelp Team
WARNING! COMPLETE SHAM!
I was just charged $180 and never had any counseling! How do we get our money back?
Hi Gwynne and Tamara, have you emailed [email protected]? If you haven't, please do, so we can get everything taken care of. Thanks! BetterHelp Team
So far,so good.
Great idea for Counselling Services
I, too, was skeptical about online "therapy" services, but signed up for the free week anyway. I have been very happy with my counselor, and find that it's easier for me to spend a half hour here and there in my day, typing up responses to her questions. I don't have to take time off work for an appointment, or I can sit on my sofa and do some deep thinking while coming up with a response.
All in all, it's been a great help and I recommend BetterHelp to anyone!
Hi Chelsea, Please email [email protected] so our support team can help out. BetterHelp Team