53 ‘Big Fish Games’ Reviews
Dishonest website and Unhelpful help desk
I was a big purchaser of the bigfishgames website and bought a lot of games. I downloaded the app and everything was fine until it stopped working out of nowhere. All of a sudden all of my games that I purchased became a trial game and the app doesn't even let me play them anymore. Kept showing me error message. Money down the drain. When I emailed their help desk they replied to me to read the articles which I already did. Before I emailed them I un-installed and re-installed 4 times based on all the article for all the different error code that the app kept telling me. So, when they replied and told me to read the articles I replied back and was like I already did. Final result was they told me I was rude and to have some respect with the issue still in place. Never buying any more games from this site ever again. I'm just going to find some where else.
Big Fish Casino
Do you have money to burn and expect nothing in return? Do you love endless zeros, low hits, slow network and connection issues? If so this is definitely your new favorite app! At BFC they don't discriminate. Regardless of race, religion, sexual orientation, VIP status or lack there of BFC will rob you all equally blind. I mean you'll get some hits between 50-100k because they're not total monsters
Big Fish Casino Sux
Take a good word of advice: only buy chips to become a VIP. Never buy any more.
Since Churchill Downs has taken over the app it's become money hungry and greedy.
They don't treat their paying customers well and will make you lose so you buy more.
Enjoy the games but don't get suckered in to buying fake chips for real money!
I'm unsure but I purchased a game that I used to play and then noticed that every month for three months they kept billing me. I don't recall signing up for this, but know that I probably wont appeal in that there commercial power better than mine.
Dishonest to say the least
I can only write an honest, negative review about Big Fish games here, it seems, so that's what I'm doing.
When I first signed up to BFG I was able to post whatever reviews I wanted, regardless of whether they were 2, 3, or 5 stars. Now it seems like about half the reviews I give that are under 4 stars are rejected. The reason given for the rejection is always vague, and that's probably because there IS no reason: I don't do spoilers, I don't use profanity, I follow all the other niggly little criteria that they insist upon, and still these reviews get rejected.
At the same time, I've noticed that a lot of the newer games consistently getting 4 and 5 star reviews, even when they look like tosh, and some of them are the same games where my own negative reviews have been rejected. Naturally, one starts to ask, how many of the other negative reviews got binned?
It seems obvious to me then, that Big Fish is fudging the numbers to make games that I wouldn't like, seem like they are good for every player. It's low, it's cheap and it makes everyone unhappy in the end... because if I buy a game that I hate based on fudged reviews, all that happens is that I don't trust the reviews anymore, or the company. And I don't.
I think BFG has a real conflict of interest situation going on with its reviews system tbh, and it needs to be sorted out - how can it be legit for a games developer (which is what BFG is) to screen reviews of its own games? Oughtn't they to put a disclaimer on the website stating that they are biased in favour of their own product? Clearly they are, and not stating that fact straight up is dishonest to say the least.
As with others, I was wrongly charged by them for about 6 months and was able to get a refund, so I can't claim I was scammed, but I am quite wary due to the fact that they never bothered emailing me a confirmation for ANY of those billings. Real live companies always issue bills and receipts. Why didn't BFG?
And as another commenter here said, it's always iffy when your terms and conditions include a promise that you won't take a class action suit out against the company you're signing up with. I also doubt the legality of this... and many other aspects of this dubious little empire.
Big Fish used to be good, but something happened. I don't know what, but I just don't trust the place any longer. I stopped receiving order confirmations one day, a couple months later my card got compromised. I have bought many, many games and now have access to none of them because Big Fish gave me a temp password that does not work. I don't trust them AT ALL. If I buy any games anymore it will not be from Big Fish, they can kiss my very loyal business goodbye. They SUCK now and it just completely blows because it was great speech therapy for the brain injured!
WARNING - Your account can be banned for NO REASON AT ALL!
Just a warning to fellow players to stop spending your hard-earned money on this SCAM since your precious account can be banned at any time no matter how much of a loyal customer you are.
Recently as I was banned due to "suspicious activity". I assume it was upsetting to ownership that I was on an (extremely rare!) winning streak of 500M chips. After all, it wouldn't be good if those sucker...er, I mean players won big and didn't have to buy chips! Really, their "Terms of Service" is just a really long document saying that you can be banned at any time, for any reason (or no reason!).
To make matters worse, they banned my wife too (just for the heck of it, I guess), even though she didn't have more than 1M chips and never won much. Hopefully some players see these messages and realize that they too could lose their account instantly if they hit it big.
I've used BFG for several years and been happy with the service, but after my last purchase 2 months ago I noticed they continued to bill me each month since, without my knowledge or authorisation. When I looked at my account details, it clearly stated that my membership account was inactive. Customer service sent a standard response about monthly subscription, the wording of which suggested it was a mass mailout i.e. lots of people have been affected by the same 'problem'. Something has clearly changed in their business model, which now basically involves taking your money for nothing. STAY AWAY.
Your Payment Info is Not Secure!
History repeats itself with Big Fish. This is the Second Time our credit card was hacked.
The first time was in October/2013. The payment information on file at BFG for my wife’s account was compromised.
When she notified BFG of the security breach and that she subsequently had cancelled her BFG Game Club Membership, she received a condescending, unprofessional response from their Customer Support Staff. And as is typical with this firm, the response was filled with rhetoric, a hollow apology and of course a denial.
Nothing more. No offer to research the issue; no review; no nothing. As a result, she vowed never to purchase games from their site again.
Honestly, I thought she may have overacted. So in March/2015, thinking it was safe, I opened my own account at BFG. I foolishly thought that not joining their Game Club and purchasing games without having my payment information kept on file would be safer.
Well, I was wrong and as usual, my wife was right. My credit card information was compromised. Again a credit card that was used only to purchase games at Big Fish Games was compromised.
Coincidence? Hardly. Not BFG fault? You have got to be kidding!
Fool me once, shame on you. Fool me twice, shame on me. I will not be fooled again.
Stay far away from BFG. They may have the monopoly on PC Games, but there are other more reputable firms out there. Hopefully, more people will realize what scum they are and find other sites or more enjoyable activities to take up their time.
I know we have.
BIGFISH CASINO “MARKS” your acct to lose after bigger payouts, distracts with contest fun + Sales hoping you buy chips. DO NOT BUY FAKE CHIPS WITH REAL MONEY
Last year (2014) when I started playing BFC I got a couple of nice hits on a slot games. Anyways I had 29 million chips in my account and was so pleased. I am the type of person that shares my wins with others through scatters.
Anyways, I was scattering in snow when someone at the table warned me that I was now marked and then quickly left. I was so confused and asked the other pIayers at the table what that meant. No one knew. Anyways things went downhill. I lost all and became rather frustrated with tthe game. Over the next while, nearly every time I would slowly build up to over 1 million then all would be lost. After each slow climb.. BFC would take it all back. I would try every possible slot and blackjack table and the same results. Nothing. Then it would let up for a couple of hours and I get lucky because someone with lots of chips contributes to the shared pot that I won into. Then when I start feeling confident they pull the plug.
They claim their payout is the same as a regular casino. I totally disagree. When a casino slot isnt paying... one can always go to a different game or slot and have different payout. When BFC decides not to pay, it doesnt matter which game it is - they JUST DON'T PAY.
This is so unfair and doesnt give us the opportunity to gain our chips back. It is so obvious they tighten the payout during your sales and really don’t care if we delete the game if we are refusing to buy chips with real money.
I stopped playing for several months after that and then decided to try the game again hoping things had changed.
Well I won 2 tourneys and had for the first time in a year over 20 millions in my account. Within a day or two .. all of a sudden all I am getting is mostly zeros… Thinking wow… here we go again! I have to warn others. I have read on this facebook page that some are spending hundreds of real dollars to play this game and it is rigged.
Since I have formed this opinion and spoke out, I have not been able to hold on to my winnings. What a surprise! I even tried to test this theory by creating another account.. but BFC banned the account.
Too many times BFC has written back when I would lose so much and then was having major problems with freezes and boots during play. They would write back offering condolences for my "run of bad luck" and my “bad network connections”. Well there has been way too many "runs of bad luck”. It is no longer fun at all. You have created a bunch of depressed people with 0-100k chips that squat at the bonus pots hoping to get something since the spins don't create scatters or wins for the vast majority. I used to be able to hold on to my chips and having fun being able to scatter for myself and others, but now .. not even a day and they are gone. I know for certain that so many feel the same as me .. all you have to do is read their status. PLEASE DO SO.
I used to absolutely love these games and have had the opportunity to play with a great many people out there from all around the world.
People - I am as honest as the day is long and I know I am right about this. BFC doesnt care about anything other than to distract you with contests and fun things on the web site and hoping that you overlook the tight payouts and the “losing streak”. Please don’t buy chips with real dollars. If you insist on gambling online. Buy real chips with your real dollars. You might get lucky. BUT YOU CAN’T CASH IN YOUR CHIPS AT BFC.
(A once happy loyal player)