BonAppetour, found online at BonAppetour.com, is a new company whose goal is to create a marketplace where travelers can connect with local cooks and hosts to have a wonderful local dining experience.
How Does It Work?
According to their website, the creators of BonAppetour believed that traveling wasn’t just about going to touristy restaurants and site seeing locales. Instead, they thought of a travel experience where people could meet and spend time with real people from the local area to have truly authentic cultural experiences.
In order to do this, they provide a place where locals can set up their own authentic dining experiences, including a menu, a location, and an ambience. Travelers who are coming to their local area can choose which of these experiences they are interested in and email the host in order to make a reservation and to explain if there are any allergies or other dietary restrictions which may need to be taken into consideration.
There is no set price per person that is charged, as the price of any dining experience reserved on this website is set directly by the host themselves. BonAppetour directs their hosts to take into consideration the type and amount of ingredients they will need to purchase and the time they put into cooking the food, hosting the dinner, and cleaning up afterward in order to set their price. The website says that hosts should consider what their dinner would be priced at a comparable restaurant, and set their price slightly below that.
Once the host has set the price, BonAppetour will add an additional 15% service fee on top of this price which will be paid by the guests attending the dinner. This fee is intended to cover all the administrative costs of the website.
The BonAppetour website is very clear that the host of the event will have significant say in whether or not a cancellation was made in enough time to be able to provide a refund, but as a general guideline they do say that any cancellations made less than 24 hours in advance will not be issued any refund unless the host specifically decides otherwise.
If you are able to cancel in advance of 24 hours but less than one week before the reservation, BonAppetour will try to coordinate a full refund of reservation amount, less the cost of any service fees.
If an event is cancelled by the host, rather than by a guest, the guest will receive a full refund of the reservation amount, less the cost of the service fees. The guest will also be given vouchers toward their service, as well as assistance attempting to find another host in the area who will provide them with a dining experience.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by email at [email protected], by submitting them directly to their website, or by using their Live Chat feature whenever it is available.
Unfortunately it seems as though this company does not have many reviews at this time, likely because it is still fairly new to the peer-to-peer travel community. That being said, the few reviews which are available are very enthusiastic about their premise.
However, customers should be aware that just because BonAppetour has a long list of cities on their website, does not mean that all of those cities actually have active hosts looking to work with diners. You will need to look at the city in advance to see if there are any active hosts in that area before getting your heart set on an authentic dining experience on your trip.
Competitors and Alternatives?
Though this is still a fairly unique dining concept, there are other websites out there that promote this same type of meal experience, including MealSharing.com for a domestic, stateside experience, and EatWith.com, Vayable.com, and many other companies that give you the ability to find home cooked meals while traveling.
If you have any experience with this company or their products, please leave your BonAppetour reviews below.