Bonobos.com has created a shopping experience specifically for men. Some men find it hard to decipher which size, style and fit looks the best on them. This makes shopping stressful for them and in turn they will avoid it, wearing whatever they have in their closet, regardless if it fits or not.
With the high level of customer service standards Bonobos upholds, men are afforded a painless shopping experience. Their support agents, also known as “Ninjas”, can be reached by phone, email, live chat and twitter. They assist customers and direct them to the items which will provide the best fit for their body type. With their help it is almost effortless when trying to piece outfits together for work, casual daytime outings, formal events, and sports activities.
There is a vast selection of items to shop on their website. They have pants, button ups, sweaters, blazers, belts, ties, shoes and so much more. Bonobos also provides a great source of gifts for men; some examples include electronics, sporting goods, wallets and cologne. All orders are shipped for free and include free return shipping. To receive a refund you must return the item within 90 days of the order. After 90 days you are entitled to a store credit or exchange; you have an entire year to make the return.
Not only can you order online but you can physically try on the clothing at a Bonobos Guideshop. For a personalized shopping experience simply schedule an appointment with one of their clothing specialists at one of these stores. If you are not located near a Guideshop, you can also visit a local Nordstrom store.
The Bonobos line was initially designed with the athletic man in mind, they focused in on the pants because these muscular men found the thigh and seat area was a bit snug and uncomfortable to say the least. The popularity of their brand spread to men with a less athletic shape. As leaner men started to buy these pants complaints surfaced stating they were too baggy. This led the company to add more styles and fits to accommodate their growing clientele.
There are mixed reviews found online regarding Bonobos. Negative reviews were mainly due to the inconsistency of the Bonobos clothing line. With the expansion of their selection came sizing issues. A particular size in one style did not necessarily equate to the same size in another style.
On the other hand, the return policy alleviates the sizing issue by providing free shipping and free returns. By ordering a couple sizes of the same pant, you can keep the one that fits and return the other for a refund.
Men generally felt the line was fairly priced, the clothing was comfortable, and the transaction was easy and efficient.