About Book Your Award
BookYourAward.com is the online home of the Book Your Award, a company which promises they will be your mileage award booking solution for international, first, and business class tickets.
How Does It Work?
According to their website, many people who have signed up for rewards programs that provide miles or benefits that can be applied to travel did so because they wanted to actually be able to take advantage of these benefits and travel. Unfortunately Book Your Award says that the hassle and frustration of dealing with actually booking travel plans with those awards can stop people from actually taking advantage of them.
Book Your Award says they have helped people redeem more than 1.3 billion miles for international Business and First Class awards. In fact, they say that they book more awards in a single month than most other companies book in one year.
With this experience, their website says that they are able to find award space for more than 98.5% of client requests because they know the non-intuitive routes, the under-the-radar partners, strategic alternate airports, and how to mix and match different programs. In addition, their company principals know the best strategies to leverage your Amex, Chase, and other credit card points to partner airline programs.
Their website also says that they are one of the only companies that employs a five point security protocol to ensure that all your account information stays protected.
Their website is very clear that there is no obligation to customers who ask this company to research an itinerary for them. Instead customers will submit their request, have the request consulted by experts, and then you will be provided with your itinerary. Only after you approve your award and give them permission to book your travel arrangements will you be required to pay your $165 fee.
Because this company does not charge their customers any fees until after they have seen and approved of the itinerary, it appears as though they do not actually offer their customers a standard Refund Policy. Once you have actually booked your travel plans, you will need to speak to a representative of the airline in order to discuss changing trip itineraries or cancelling any arrangements you’ve made.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by email at Gary@BookYourAward.com.
Their website says that they are the only award booking company whose principal, Gary Leff, has earned the Conde Nast Traveler “Top Travel Specialist” for four consecutive years, and that they are one of 135 companies chosen from more than 10,000 for their reliability.
However, they do only work with people looking to book Business Class or First Class tickets, so customers looking to book economy flights will need to find another award booking service.
Competitors and Alternatives?
There are many different services that will help people book their travel awards, so customers who are unsure if this is the best service for their needs should be able to find options that will better suit them.
If you have experience with this company or their products, please leave your Book Your Award reviews below.
1 ‘Book Your Award’ Review
Gave me one flight that was 36 hours one way and 45 hours back. I told them that was unacceptable and they told me that was the only flight. Awful. Used another company and they worked with me for three days and gave me about 10 choices.