BudgetAir.com, home of the travel site BudgetAir, helps you find, compare, and book airfare from a wide range of airlines, as well as helping you find rental cars and hotels in your travel destination.
Many people wonder if websites like BudgetAir.com are legit. These websites simply act as an aggregate website, collecting the current airfares from the major airlines, and when possible from airlines which specialize in affordable travel, to give you the most up-to-date information.
They also offer certain travel specials that are exclusively through their website. First, they offer “World Deals” which are special airfares that they have specifically negotiated with an airline.
World Deals are only available for certain flights and they only have a limited number of seats available at the special price. World Deals are a first come, first serve special travel deal.
BudgetAir.com also offers BudgetAir Special Fares, which is a discount fare that you can choose to accept without knowing the details of the airline carrier, arrival or departure times, or number of stops the flight will make.
If you choose a BudgetAir special fare, you have one hour after you book the flight to cancel it without penalty, should the details of the special fare be problematic for you.
When booking flights on BudgetAir.com, you can book for up to 6 travelers per reservation, and the booking must be completed 4 days in advance of your trip, as BudgetAir does not provide last minute travel arrangements.
If you need to make changes to your airline tickets after you have booked them, you will need to pay the fee required by the airline you are flying with, the difference between the tickets if there is one, and a $100 fee to BudgetAir.com.
If you have any experience with this service, please leave your BudgetAir.com reviews below.
43 ‘BudgetAir.com’ Reviews
Terrible customer service, slow to respond, no resolution
Unfortunately my experience of Budgetair.co.uk has been that it provides terrible customer service; I received an email response to my request marked "URGENT" 2 days after I sent it; obviously far too late to be of any assistance. Further, I spent 30 minutes on the phone to someone in the customer service team on the day I was supposed to be flying (5 December) & he was of no assistance at all; in fact, he spent time reviewing the company policy about refunds & flight changes while I was on the line (paying for an international call from Bolivia). I would like to think that staff are fully apprised of the policies about refunds & flight changes before customers call so that timely assistance can be provided. In the end, I spent nearly $80 on an international call and the company did not provide a resolution or clear answer of any sort.
Very unhelpful and highly unsatisfactory.
Don't buy there
The company is cheating and taking money from the customers. I tried to book a flight and somehow back flight date changed one week. I found it out and wrote them if they can change the flight date or cancel it. They said if they will start looking 55€ should be vaid extra and it isn't possible. In the same time the prices for that day increased so that for new ticket I should bay 2times more than there and back flight. I'm very disappointed.
will never buy from them again
I have recently purchased 2 round-trip air tickets from them. They have mixed up both my boyfriend and my surnames and given names (ie put surname as given name, and vice versa). We were only able to discover this mistake when we try to check in online 48 hour before the flight. We try to call to their 24h service hotline. 1. It took absolutely forever to have somebody pickup the phone. 2. When somebody finally bother to pick up the phone, they told us they cannot do anything since it is outside office hour (then whats the point of the 24h hotline!!!!!) 3. And what they told us was literally "YOU SHOULD GO TRY YOUR LUCK AT THE AIRPORT 2 DAYS LATER SEE IF YOU CAN BOARD" (yes, exact wording. This is unbelivable!!!!) 4. We try to call again in their 'office hour' (we have 8 hr time difference by the way) and they said they would get back to us. Took another 24 hour to reply. 5. End up they cancelled the original ticket with wrong names, and swap to a flight that is 1 day later. BUT WE NEED TO PAY EXTRA 2000 HKD (~ie ~260USD). WE HAVE TO PAY TO COVER THEIR MISTAKE. fyi our ticket is from HK to taiwan, 2000HKD is roughly same amount we pay for 1 ticket.
OVERALL ITS A VERY BAD EXPERIENCE AND WILL NEVER USE THEIR SERVICE AGAIN.
I advice all of you to consider using other airticket agent.
Government should ban Budget air, They are fraud
Once your money transaction is successful then you get the page "PAYMENT NOT YET COMPLETE" Even Though the amount is deducted.When you called up call centre then you can get reply that since fare had gone suddenly they can not issue the ticket. They will refund the same. This has happened twice and waiting for my refund. Government should take immediate action and should ban such fraud site
BUDGETAIR GOOD PRICE BUT TERRIBLE CALLCENTER
THEY HAVE GOOD PRICES BUT WHEN YOU HAVE TO CALL THEM THEY SPAEK VERY LITTELE ENGLISH AND THEY DONT HELP YOU AND PROMISE A CALL BACK WHUCH NEVER HAPPENS
DON'T EVER BOOK TICKETS THRU THIS WEBSITE
BOOKED TICKETS TO BUENOS AIRES FROM ABU DHABI. RECEIVED AN INVOICE AND BOOKING CONFIRMATION BUT WAS SUSPICIOUS THAT E-TICKET WAS NEVER SENT. ONLY IN 2 DAYS AFTER I HAD TO CALL THEIR CUSTOMER SERVICE IN NETHERLANDS, I GOT AN EMAIL THAT MY BOOKING WAS NOT SUCCESSFUL DUE TO "A TECHNICAL ERROR". THE PRICES HAVE GONE UP IN THE MEANTIME AND I HAD TO PAY 355USD MORE TO GET A DIFFERENT TICKET.
DON'T EVER BOOK TICKETS THRU THIS WEBSITE!
Better buy directly!
I had a bad experience with this company. They offered 10 pounds less than airline and I got it. I wanted to book a later flight but in confirmation I had earlier time. I do not how it happen and how I chose a wrong time but they requested additional GBP 100 for 2 tickets to change! So they charge you for everything to return their miserable discount.
So just book directly with airline to avoid such unpleasant situations. Saving couple of pounds does not worth hundreds in future. And your airline will not discuss any problems with you.
Shambles / Cluster
The word CLUSTER is an under statement. I have been attempting to speak with this company for the past two days. Firstly I called there emergency number having found out through Emirates that my e ticket was not valid for my flight in 4 weeks time. ( At some cost). I completed 2 separate emails. Nothing back
Day 2. Called the UK no, 02080454031 . On the phone 10 mins, I spoke pigeon English to a chap, so that he could understand my situation. I informed him my booking was cancelled. Reply, one of the team would call me back.
Call 2. Hour and half later, eventually answered. Same chap. Oddly enough he first replied to me that my Wife was not there!! ( Bells are ringing now. This guy is working at home or in someone else s house) Where did that come from , I thought. Eventually again I explained what is going to be done to sort my problem, again some one will email shortly.
Further 3 x calls in the afternoon. No answers!! Further emails.. No response.
I then further research this company and found John Mangelaar is the main chap... Well!!! Alarm bells are now ringing. I am some £800 a drift at present. I still have to re book additional flights.The way I see it, another £1200. PLEASE Before you think about using this company and parting with your cash, think again..
Because you will end up in my predicament... If there is some miracle Is is resolved, I will keep this site posted!
We have mistakenly booked 6 tickets from 3 september to 13 october, and wanted 3 to 13 september, and we emailed them about mistake within 20 minutes, then we called them for cancellation of all tickets, which was the best choice for us,
They said they will call to me about this cancellatiin, and they didn't call me in 2 days, i tried to call them on helpline second day, but they didn't recieve the call in 1 hour, and then call center time end for second day,
3rd day is flight day, so how can we get no show charges for 6 persons?
Goid rates but bad cancellation policy.