Care.com is a site to help those who are in need of any sort of assistance imaginable as well as provide opportunities to job seekers. Having the ability to connect job posters with job seekers through their site, it is possible to find someone who can fulfill whatever your need may be. Some of the services include babysitting, running errands, dog walking, housekeeping or tutoring; the possibilities are endless.
It is easy for both job posters and job seekers to sign up for care.com, there are two membership options available. The first one is a Basic membership which is free of charge. The second option is the Premium membership; this membership is available after you sign up for the Basic membership. There is a monthly fee to upgrade to the Premium membership; the prices are available once you sign up.
The Basic membership is limited because you may only post jobs and view caregivers close to your location which makes it difficult to make a decision. Job seekers are also limited to the access they have to preview jobs as well as less options to choose from.
With the Premium membership job posters have access to caregivers’ profiles as well as the availability to request background checks. This membership is technically the only way to evaluate caregivers’ capabilities and take the necessary measures to protect yourself, your family and your pets. Job seekers with a Premium membership have a wide range of jobs to choose from, they have a readily available background check, and search results list them higher in ranking.
There are some issues that have been addressed in Care.com reviews online. Job posters are charged automatically each month, and many of them are not aware of this procedure. If they hire someone, they will still be charged until they notify the company to stop. In addition, the Care.com complaints also address background checks. Job posters who requested background checks and were provided with ones that were incorrect and did not pertain to the individual they wanted to hire.
Other members have had issues with employees not showing up for the job, and have been left in a rut. With the number of issues that have occurred, it is probably best to find someone through a trusted friend or relative.
170 ‘Care.com’ Reviews
Frustrating and Ridiculous
My daughter tried to sign up several times, each time they would contact me, and each time I would approve. Upon approval they would instantly deny her application and basically tell me I wasn't who I day I am. I contacted them trying to figure out what was happening and they kept giving me the same bs response "we compare your information to various data sources" of course I'm going to have other addresses and phone numbers on line, I lived in California for 35 years before moving to Nevada. After they denied her AGAIN (since apparently I'm not me) I looked up real (non paid) reviews and saw nothing but negative comments. I'll pass. I guess I need to find my real self and ask me where I'm currently living so my information can match their flawed data bases.
Care.com is a JOKE
We have had several and I mean several 'caregivers' show interest in our job posting, have a phone interview, set up an in-person interview only to no show, tell us last minute they found something else or show for an interview and then never call/respond back. I don't know where care.com found so many shady people to join their site but it's an absolute joke for parents who are seriously looking for good, reliable help for their most precious members of their families!
The BIGGEST SCAM!!
They advertised any fake dog walker/pet sitter positions in any fake locations! Also, they STOLE my money without any clients hiring me! DO NOT TRUST THEM!
care is a scam
I believe others that have posted..care has set up fake accounts with no families to respond back. I set up an alias account to respond to and vice versa and what do you know..no messages went through and both accounts were taken down with no explanation., but after I paid for background check and premium upgrade. They enjoy living off people's money. I did find 1 good job couple years ago weirdly but only because a friend posted the ad. Don't pay..
CARE.COM SAFETY TEAM SHOULD BE CALLED THE MORON HAZARD TEAM
THEY DON'T KNOW WHAT THEY ARE DOING AND THE SITE ATTRACTS
SCAMMERS THAT APPLY FOR JOBS
AND CARE.COM PROTECTS THE JOB SEEKER SCAMMERS
BUT HARMS THE JOB POSTER EMPLOYERS
CARE.COM IS HORRIBLE
Good referal service, but no guarantee of good clients.
I was hired by a family looking for a caregiver on care.com.
I went to work for the family and was paid for my services.
The job went well (for months) and I pefromed my duties well.
However, the family decided to "let me go" after they discovered that they needed more help than just a caregiver, or at least, that's how they put it.
I am an experienced caregiver, I never call off, and I perform the duties assigned to me.
The family that hired me gave me no indication that things were deteriorating to the point where my services would not be needed. Instead I was, all of sudden, told one day that I was fired.
Also my dismissal was not only abrupt, it was rude and done without any regard for me and the time that I had invested in the job.
I recognize that sometimes working in the home with family members who have health problems can be stressful. My general opinion of the family is that they did not really care all that much for the quality of the care from the beginning, nor did they care about the staff.
Although it is not necessarily the job of care.com to monitor and surpervise the work that clients and service providers request and provide. My experience thus far with care.com indicates that there is a potential for members and clients to be put into situations that may not be equitable and possibly even present a conflict of interest.
I would recommend that care.com provide customer service for both users and service providers in case issues such as those described above present themselves.
Good service, but use a temporary credit card
I've gotten a few caregivers through Care.com, and have always been happy. The only problem is the automatic renewal and AUTOMATIC UPGRADE of accounts. Just noticed that I had a charge from Care.com for my account this month-after no charges for months since I got my new nanny. They decided I had made a mistake downgrading to basic membership (since you can't delete your account with them) and so upgraded me without asking me. Note I last used the service in September of 2016 and I'm writing this in April 2017...
Use a one time credit card to sign up or cancel your card after you get your new caregiver.
BEWARE THIS COMPANY!!!!!!! SHAME!!!!
BEWARE OF CARE.COM This is a very, very bad company. I needed a dog sitter during an agonizing time in my family when a sibling was dying. I was trying to find a dog sitter as I was going to be out of town 3 to 4 days out of every week. I signed up and paid my fee for the month in order to be able contact a couple of dog sitters. I hired someone and went about my life caretaking my family member. Now that she has passed and I am getting back on my feet from a devastating loss, I find that they have been charging my credit card every single month. They are refusing to return anything but one month. FOR SHAME!!!!! FOR SHAME!!!! THIS IS A SCAM!!!!!!! beware consumers. They do not tell you that this auto-renews and if you are using services due to a crisis in your family or a tragedy they will take advantage of you.
It is my opinion that Care.com is nothing but a scam, suckering people into paying for monthly and upgrade fees with the promise of potential work, or of nurturing caregivers or hardworking housekeepers. After I signed up & then paid for the subscription and upgrade, I not only never got any replies, but no one ever even looked at my profile - yet the "jobs" remained open. I believe that Care.com is setting up fake profiles in order for people to think that there are legitimate accounts and therefore shell out money for the monthly subscription and upgrades. It's akin to tying a carrot on a stick in front of a donkey pulling a cart. It's a promise of reward that's always just out of reach. Once I started researching, I found countless similar complaints on Care.com's own community board, on the BBB site, and on several online consumer complaint sites - which only substantiates my assertion that Care.com is a scam. I have also filed complaints with the FTC and the Wisconsin AG (where Care.com is based).
p.s. Care.com, you know what you can do with the "canned" response that you're going to post to this complaint.