CarGurus.com is a website who says that their goal is to make online car shopping more transparent by giving consumers access to a free shopping engine which instantly analyzes millions of car listings and shows you the best deals.
All you have to do is enter your zip code and the car you are interested in purchasing, and the search engine will compile car listings in your area and then divide them into listings you should consider and those you should avoid.
The way this system works is by using something they call the Instant Market Value of the vehicle. This IMV is an estimation of the fair retail market price of a car based on an analysis of comparable car listings in your area.
This value estimation takes into account the make, model, trim, year, mileage, options and vehicle history and then marks the listing as a great, good, fair or overpriced deal. All prices are found and analyzed in “real time.”
It is important to note, however, that the CarGurus.com shopping engine is only really aimed at helping consumers find the best price, not necessarily the best overall deal. In addition, currently there is no advanced search option.
This means that you are only able to search by your location and the make and model of your car – no choices of leather interior, upgraded stereo systems, or any other potential options. If you have any specific requests for the car you are looking for, you will have to search through listings manually to determine this information.
However, the website does also provide an active online user community which they say can provide you with guidance and answers regarding cars, dealers, maintenance, and more. The bottom line, they say, is helping you find the best deal and then help arm you with the information you need to negotiate with the dealer.
And if you are a seller, not a buyer, CarGurus.com says they can help you determine how to appropriately price the car you are selling and then connect with a community of interested buyers, both online and through a mobile app.
If you have any experience with this service, please leave your CarGurus.com reviews below.
6 ‘CarGurus.com’ Reviews
This company is a scam. They work with dealers to jack prices up and then say they are a "Good" or "Great" deal. Look at KKB or Edmunds to verify this. The potential buyer must agree to buy the car using their services before being able to see the car if it is a private deal. Bait and switch sales tactic is used for private advertisers. Beware and stay away from this company.
This website’s review feature cannot be trusted. I found several cars over the years that I have wanted to buy through using them. The first time I decided to make a review of my experience I was denied the ability to do so. Apparently if a customer does not go through cargurus website to contact the seller the customer has not right to place a review. This is insane. Who submits a request to be contacted like this? I have a job. I cannot answer the phone whenever some car salesman happens to check his email and gets around to it. I call directly because if I did not, I would never talk to anyone. How do I know this? I tried it when these features first appeared on these types of websites. I do not know anybody who actually does this, and I think I know why. If a customer cannot place an honest review on a dealership then the review feature is not trustworthy. When I tried to contact cargurus about this issue I was unable to get in touch with anyone through the contact us portal either. To me cargurus = scam site
I found a car with car Guru and they will NOT allow me to leave a review for a car bought from a car lot that totally took advantage of me, being a part of the biggest nightmare of my life. Car Guru says I didn't deal with a car lot that I totally did from using their search, buying a car from them, and Car Guru is protecting their 4.8 star rating. So car Guru will help lead you into a car lot that DOES NOT DESERVE your business! I will use Carfax next time, NOT CAR GURU! Also they will not respond to any of my trying to contact Car Guru of this problem. I have a LONG record Car Guru of my contacting this car lot to buy a car!!
CARGURUS removed my review of the dealers from whom I had requested to buy a car (the dealers didn't like my review) and it was REMOVED.
Typical bait and switch tactics, no response to my offers to buy the vehicle and only got responses from a ROBOT generated answer but totally ignored my cash offers to buy the vehicle.
Don't trust them at all, they removed the review they asked me to submit, since they didn't like it (dealer and CARGURUS) it was pulled out.
I browsed Car Gurus for a few weeks until I found a listing for a Prius 5 at an extremely attractive price. I contacted the dealer and was invited to try it out. I drove 140 miles and was rushed through a test drive on unfamiliar streets in an unfamiliar car. It wasn't until I got the car home that I discovered the ad was bogus. I emailed the dealer and within a couple hour the ad was replaced with a new ad listing the car I bought as a prius 2. Dealer (Evansville Kia Volvo) claims they have nothing to do with the ads on car gurus and are therefore not responsible for mis listing the vehicle.