Chewy.com is the online home of Chewy, a company that says they were made by pet parents and for pet parents in order to help you find all the special things you need for your pet when you need them.
How Does It Work?
Chewy.com says that they believe that being a pet parent is one of the best things in life, because their entire company is staffed by people “with a serious passion for helping pets” who want to help other people who love their pets find all the food, treats, and other “good stuff” they need to keep their pet happy.
Customers are invited to look through their products and inventory by choosing Shop by Pet, including Dog, Cat, Fish, Bird, Small Pet, or Reptile, or you can Shop by Brand, including Arm & Hammer, Frontline, Miracle Care, Pedigree, and more. They also offer a special section of their website called “Today's Deals” which is dedicated to the special discounts and promotions they are offering on that day.
Their website says that they have warehouses all over the country which can ship your orders directly to your door, ensuring that you receive the freshest, highest quality products. They have more than 18,000 items in stock and ready to ship.
Finally, they say they completely understand that their customers will have questions about their products sometimes, which is why they work directly with the brands they sell to ensure that their Customer Service team can answer any questions about their products that you might have.
Because this company sells so many different products, there is no way to quote a single or static price range for what you will find on this website. However, they do say that if you order a product and set it up for auto shipping in time increments of your choosing, that you can actually save up to 20% off the traditional retail price.
Chewy.com says they want all of their customers to be happy, so they offer people a 365 Day Refund Policy. This means that all the products you order from their site are eligible to be returned with 365 days of the purchase date, as long as the product is not used or expired, is in the same condition you received it, and is in the original box and/or packaging. If you can meet these requirements, Chewy.com will pay for your return shipping and issue you a full refund.
Customer Service Contact Info
Customers who wish to contact their Customer Service team with any questions, concerns, or complaints can do so by phone at 800-672-4399, by submitting them directly to their website through their Contact Us link, or by using their website’s Live Chat feature whenever it is available.
This company appears to actually have a really excellent reputation online at this point, with the vast majority of their reviews coming from customers who report being happy with their whole experience when they have ordered from this company. However, there are some complaints from customers who have reported that their estimated shipping dates are not always reliable. That can be extremely frustrating when you have ordered a product for your pet that you needed by a certain date, so it should be kept in mind when working with their website.
Competitors and Alternatives?
If you have any experience with this company or their products, please leave your Chewy.com reviews below.
3 ‘Chewy.com’ Reviews
This company is OUTSTANDING! These people CARE !!!
As an older, retired couple, we have been using Chewy.com for over a year (everything comes directly to our front door & no more lifting and carrying & lifting & carrying & lifting & carrying from shelf to cashier to car to home). As promised, our cat food & kitty litter always arrive in the 2 day window. Once Fed Ex lost the kitty litter box and Chewy initiated a new order that same day & it still arrived in 2 days. I had emailed Chewy about the kitty litter (Dr. Elsey's Kitten) because our kitty has terrible sinus infections ($300 vet's antibiotics) and this litter really is 100% dust free and keeps his sinus healthy (!!), and Chewy customer service emailed back that everything was taken care of and would I send pictures of my kitty ... I DID!! A couple months later, as an amazing unexpected wonderful surprise (!!), Chewy had commissioned a pet portrait for us of our little kitty. WOW!! Great products; better price than the big box stores; unequaled customer service (a real person on the phone immediately!); and now, a portrait of our furbaby. This company is OUTSTANDING! These people CARE !!!
couldnt be happier
I ordered my cat and dog food off chewy.com yesterday because I got an advertisement in the mail and I figured why not try it with my coupon code my final price was almost half of what I would have spent I was thrilled right there
but then the next day my box arrived I was thrilled everything was exctly what I ordered and delivered fast even faster then I thought with free shipping
I will deffinately be ordering all my pet food needs from chewy from now on
oh almost forgot contacted costumer service about leaving a review and they helped me right away love chewy would recommend it to anyone
I LOVE Chewy!!
I've been a Chewy.com customer for some time now and I recommend them highly. Their customer support people are wonderful. Their phone is answered promptly, the support person who answers is very, very helpful and my requests are dealt with immediately. I cannot say enough about Chewy.com. Prices are good, their inventory is complete (everything is always in stock), Deliveries always arrive at my home when expected. I want to thank Chewy.com for their hand-painted portraits of my Beau (bulldog) and Annie (Boston) that are so very lifelike and are displayed now in my home for all to see! Thank you, Chewy for everything and I will continue to be a regular customer!
You may display my name . . Cecilia Wallace, Harwinton, CT