Cupshe.com is the online home of Cupshe, an online clothing and accessories retailer that operates internationally and promises their customers the newest and trendiest fashions at low prices.
How Does It Work?
Actually, the Cupshe website is very vague about where they source their designs and their clothes from, instead simply choosing to say that they have the ability to offer their customers lower prices than other similar retailers because they provide their clothes directly to the customer from the factory itself – no middle man means more affordable pricing for their customers.
Like any other online retailer, Cupshe.com customers can go to their website and can choose to look through their current inventory by category, including New Arrivals, Best Sellers, and Collections, which includes Bikinis, Rompers, Dresses, Matching Sets, Accessories, Pants, and Tops, and a Clearance section, or they can use their search feature to find something specific you are hoping they may have.
Since this is an online retailer which offers many different types of clothing, prices will always vary based on what you choose to order. They do offer a clearance section for most of their categories, as well as the ability to arrange their clothing by price so that you can more easily find clothing within your budget.
The website does provide a Return Policy for their customers, which states that any customer who is hoping to return their product for either an exchange or a refund can do so as long as they complete their return within seven days of the day they received their order, and the website is very clear that any order returned in more than seven days will not be accepted.
In addition, the website states that you must contact their Customer Service team to receive specific return instructions before you complete the return or exchange process, and that all items you are returning should be in the original packaging, unworn and unwashed.
If you are able to successfully return your product for a refund within the seven day window, there is still no guarantee that you will be provided with a full refund. The website promises a refund of between 60% and 100% of the purchase price, with the final refund amount being at their discretion.
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by email at [email protected]
Unfortunately this company has very few customer reviews available online at this time, and of the few reviews that are available, the vast majority of them appear to be from customers who are unhappy with their experiences.
There are a few reviews which complain about long shipping times, and even a few that claim they never received the product they paid for. Many of the reviews stated difficulty getting in touch with Customer Service, and even more complained about the poor, cheap quality of the clothing they received.
When you combine this range of complaints with the fact that this company provides an extremely poor Return Policy which is designed to almost guarantee that they are able to keep your money even when you are unhappy, customers may want to look elsewhere for their clothing purchases.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your Cupshe.com reviews below.
59 ‘Cupshe.com’ Reviews
They require an authorization from customer service to make a return, but no one responds. I’ve reached out several times to try and make a return with no response.
BUYERS BEWARE! Horrible Customer Service!
Don't shop from them! BUYERS BEWARE!
They respond slowly to emails, but respond quickly at their reviews... On February 7, 2018, I placed an order for a SMALL sized Cupshe Paint My Dream Halter One-Piece Swimsuit in grey and February 21, 2018, I received the package but the size is a MEDIUM.
I really need the small ASAP for an upcoming trip, so it's really disappointing that I waited the 2 weeks to receive the wrong size.
Fix it, or PayPal and the BBB will fix it for you; I don't care. I will not sit and be ignored when this was your mess up. I clearly ordered a SMALL and you sent a MEDIUM, it's an easy exchange and I shouldn't have to wait another 2 weeks to receive a replacement or to get a response. I have screenshots of everything.
(^^^This is what I was telling the company.)
HERE'S WHAT HAPPENED!!!
They finally responded and they wanted me to keep the swimsuit and give me $11 back OR give me a $24 store credit.
Turned them down, said I want my actual money and I no longer want to shop with them seeing how they do business. (If they mess up my order I use the credit for, there's no refund)
Then they said they can either give me a $30 store credit or I keep the swimsuit and they refund $18 or I can return it and pay for shipping.
I told them I'm not paying for something that I didn't mess up. And I don't want to shop with them. And I workout 5 days a week so I'm not going to fit into a medium.
Then they asked me to "repeal" my reviews on FB and SiteJabber and I can get a full refund!
I told him I won't delete my reviews, but I'll update to say they solved my issue.
This wasn't enough, I had to go through PP to get my money back and because of their lies, they wanted me to pay shipping back to CHINA, luckily, PP helped me out because they saw the extremities I went through with these people and how long I've been with PP and NEVER had issues.
Please stay away from CupShe! It isn't worth the stress!
Oh and even though I sent them a picture of the actual swimsuit having an M for Medium, they still said it was a Small because the packing had an S on it. Yeah, they will do anything to keep the money.
They can't admit when they are wrong and will try to bribe you to give you a full refund because they rather give partial refunds or store credits! And if you shop with their store credits and they mess up again? You can NOT get a refund or exchange or even complain about the item. I have emails of PROOF!
I like my swimsuits!
I ordered two bikinis from cupshe and I love them both. I measured carefully and followed the sizing guide, and they fit perfectly. The fabrics and construction are good, prints and colours are beautiful. I’m surprised that so many people expect easy returns on $25 bathing suits. Most stores don’t allow swimsuits to be returned. That’s why I ordered one to see what it was like, knowing I might be stuck with a swimsuit I didn’t like. The only thing that I don’t like is that they obviously remove bad reviews from the site, that’s very dishonest.
I ordered backless maxi dress arrived and it looked somewhat like on the picture. It is made fully of polyester and has cheap feeling to it. But I could live with that if the size was right. I am 150lbs, 5'9" woman. In other words - solid size M. Per recommendations on the website I ordered size S. Which was still too big! The dress looks baggy. I was trying to return it but here is a catch - the dress was discounted $1.00. No returns on sales items. This is absolutely unacceptable. It's an unfair business practice. 90% of this website is discounted so it means no returns on 90% of the items.
Don't order from this company!!!! They are frauds! They won't let you make returns. They try to wear you down so you will give up on getting a refund. Without a doubt the worst online company I have every dealt with. DO NOT EVER ORDER FROM THIS COMPANY!!!!!!!