Ditto Music Reviews

One of the hardest to use, most frustrating, badly designed and stressful music websites it has ever been my misfortune to sign up to. The support team are professional and polite but seem to have trouble understanding/fixing the issues that I have with my account. After numerous emails back and forth over a few weeks (and years before this), they have still yet to resolve the issues I'm having. They had me remove 39 of my albums from live stores because they were released under another person's name on the site only. In the stores, they are released (or WERE) under my name. Now that I have lost these 39 albums from live stores these albums are still released (in my account) under a deceased friend's name. I did not select him as the artist that released these albums, that I am certain of. The website is slow and stalls when previewing albums being uploaded so you have to refresh the browser to preview after every 6 or so tracks. The plan artist, contributor and release artist process is confusing and stressful. The list goes on and on. I've just renewed my subscription but I'm seriously considering moving to another digital distributor in 2024. Ditto Music has been a really stressful and serious waste of many hours to get my albums live in stores. And guess what? They aren't live any more because they had me take them down and I still have the same issues on going. Seriously folks, look elsewhere for a digital distributor.

Date of experience: 12 August 2023

I got deceived by this company recently & they stole all my hard earned Royalties. I paid 2 k for 2 promotions by reputable people I seen the streams of 240,000 Landing onto my Spotify Artist Page but Ditto show false Royalty statements of only 27,000 & 1 song was even missing all together from the Ditto back office that was part of the 240,000 promotion.

Then when you question them they just say that you had false streams as an excuse. Then when you ask them again they send random bullshit about false streams in other periods that weren't even promoted so that impossible.

When you contact Spotify they re direct you back to Ditto thats why Ditto are doin it to unknown Artists, so they know most of us cant afford a Lawyer to send them a letter. Im lucky Im with the Arts Law Society who can advise me on what to do about it. This is Fraud.

Im currently seeking Legal Advise to reclaim my Streams of 817,000 that had gone into Ditto.

The Ditto rep Adele says that she hasn't received Reports from stores yet but I have them in my Ditto back office thats how I found out about it.

Ditto music is a royal scam do not try it I thought they were legit they scammed me twice they issued a refund which was non existent and they have fake lover song definitions making it impossible to release covers to streaming stores which they say is free absolute bull

Ditto Music is scamming artists and stealing their royalties. I raised a query about my royalties not adding up and was told they will look into it.

Few days later my account was suspended pending investigation. I have been in contact with Ditto Music on a regular basis during this period. I provided more than sufficient data and proof to the to investigate and also asked if I can assist them.

Ditto banned my account, yes, banned, and they can't provide me with any proof why. Spotify only supplies them with limited information.

Stay Away...

Ditto is an unprofessional scam

There are reasons why the better business bureau in America give them " f" rating. The world council of music artists black listed ditto and warned artist to abandon ditto music .All major artists have abandoned ditto including me . I have 23 albums with them since 2019 .

Ditto does not understand the music business . When once you start making money and fans follow you ,they want to steal your your albums for themselves and keep your royalties . That is why they do not take down those albums or songs. They keep your albums and song for themselves collecting your royalties which to me is a stupid violation of the law that violates the copy rights laws of the united states. The correct thing is for artist to report to the attorney generals office fraud division in Washington dc in united states . They have the power to band ditto from doing business in the united states . An alternative is to file a pro se or with a lawyer complaint in the federal district court of your major city in USA .

When once I have time I will file in the federal court they have jurisdiction over international violators and commerce scams. They could be told to pay millions in fines for copyright violations and trade mark violations. Ditto also maintain a fake address in Nashville .

They have not paid me my royalties since 2019 and they were told by me to remove my 23 albums from their platforms and pay me my royalties they refused type ditto complaints in youtube search line you will see major artists warning you to abandon ditto that they will scam you directly you start making money they lock you out of their website . Ditto keeps all your royalties

After experiencing most of the issues that I've read about here personally dealing with Ditto they have also taken down my release & continued to charge me fees for a service I haven't used in over 3 years, lucky I noticed and was able to stop it happening again in the future

I have to pay a subscription to get my earned royalties? Record label in a box is a joke. Don't do it.

Ditto music will keep some of your royalties for sure.

A song of mine had 16,400 odd plays , the plays were from a Spotify playlist and another popular playlist. Also normal traffic . Ditto paid me for 37 plays , lol , yes 37 plays . So I wrote to them , they first said Spotify takes time with some plays to pay . I waited awhile , then when I wrote again , he said he would put to the Investigation section .

So they then emailed me to say , I had with some songs , what looked like fake plays .

Which I can tell you is crap , Spotify were happy with them . But the song in question , they did not mention . They have paid me short on nearly all songs I have released , but they are not getting away with this one . They said they were still Investigating .

After a month , I wrote back , how long does it take . Then Ditto sent 2 emails to say my account has been suspended , until they clarify abnormal streaming . How disgusting is this , to accuse me of that , and to suspend my account . All just because I complained about not being paid my money , yes my money .

I released a song with Distrokid , to see if I got paid okay . I can tell you I have been paid for all plays . No problem at all .

I will not release again with Ditto , they are either scamming scumbags , or there is a scam going on within the company . One thing they are good at , is the actual release .

Don't go near them .

80% of music distribution companies are crooks/criminals. Ditto Music Ditto Music - Digital Music Distribution being one of them.

-Horrible customer service

-Never pay you your royalties

-Never take down your tracks

How do we stop corrupted distribution companies? STOP DISTRIBUTING WITH THEM! Research Research Research!

Why is your distribution company such crooks? Not paying hard working artists their royalties? Never answering emails? Horrible customer service. Never take down tracks after TWO years of being requested?

In order to get your money out as payouts, they make you add your bio metrics ( YES, BIOMETRICS ) Need your Government ID a selfy Video... Yes they need All Of These things ! Talk about violation of privacy. Other companies just ask for EIN number or SSN!!! This is really bad

... Do Not Use Them, you never know what they will do with your personal information.

Total Garbage company.

Ditto has problems with their program and website, which makes it hard to submit your music. They have even started complaining about artwork for the album covers. They also have slow customer service and since they are in the UK, they are not compliant with the BBB.

Hello! I am Igor Gorbunov, CEO of BG Records / producer of the show broadway group / Grammy Academy member / BMI member / ditto Distribution company hides fees and does not want to pay. Although I get all the data from Spotify personally in Spotify Analytics. Now they even closed my website. Where can I file a lawsuit for hiding income?

Totally dropped the ball on my release. I uploaded my files and placed my order on January 24th for a release date of March 1st. I was told on Feb 28 that there were problems with my uploads that I needed to fix, so I promptly went to address the issues and found that the error message did not apply to what I had put up. So I resubmitted and logged a support request for them to fix the glitch and put the order through on time, given that I had uploaded my files over a month prior and planned ALL of my promotion around a date of March 1st. More than 36 hours have now passed without any response whatever and in the meantime, the release threw up the same error again. Given this unresponsiveness from customer service ON my official release day, I logged a support request asking them to cancel the order and I purchased distribution with new barcodes from CDBaby, which I know to be a reliable and responsive company. As a result of this computer glitch combined with their total unresponsiveness, my release is going to be 1-2 weeks late to all the streaming platforms and all the promotion I have set up has been seriously compromised if not rendered totally ineffective. Who goes to YouTube or SoundCloud? They will check Spotify, be unable to find it, and will forget completely about my album. I am seriously angry about this experience. A distributor has exactly ONE JOB and that is to get the product to the stores by the date agreed. I will be taking all my business elsewhere in the future and I suggest you do so as well.

So i took advantage of there buy it now submit later offer also known as a chart breaker, the deal was half price originaly £150 reduced to £75 but you had to purchase now to get this deal. So my Single is ready I'm all excited to use there services, the second its on Spotify i head straight over to the website but i cant't find anywhere to submit my song, so i go the the contact for help section. I'm told i should of submitted my song to spotify through them WTF there has been mention of this. Ok no big deal il get a refund and use my money else where. NOPE who are you we don't recall you ever giving us any money, they want proof so Paypal email them Mr Green sent you £75 ect they ignore this, i go to my bank try and solve it they send the company a message but both the bank and Paypal I'm out of protection remmber submit when your ready theyre smart. Anyway I'm in a leagal battle now and trading standards are investergating the transaction. I'm deeply disgusted with them praying on starving musicians. DITTO SCAM ALERT!

The scam monitor went off just looking at their home page. They keep referring to “royalties” but royalties are quite distinct from sales profits which is presumably what they meant. Or is it? Shouldn’t they know the difference? Compare TuneCore: “100% of your sales revenue.” Simple and unambiguous. Little things like that can end up being big headaches when it comes to future disagreements.

I've had similar experiences to ones described in other bad reviews.

1. Customer service was slow, failed to reply to the right questions and offered no solutions.

2. The sales data and trend reports went down for everyone and my streams were underpaid. I contacted customer services and was given conflicting and inaccurate information. My main questions were left unanswered.

3. Shortly after my polite complaint, I received an email from Ditto saying all my music had been taken down. My account seems to have been deleted and I can't get access to any payment of past or future royalties. Ditto claimed Spotify had spotted fraudulent streaming activity, which Spotify have not confirmed their end. What's more, every single track in every single store has been deleted. They have a clause allowing them to keep any artist's money, which they quoted: "8d. We have the right to terminate this Agreement immediately if We believe You are engaging in fraudulent or illegal activity, or following any behaviour deemed by Us as threatening, disrespectful, unprofessional or otherwise carried out by You or any associated parties. Any breach of our terms and conditions by You would result in a non refund of payment." In other words, no evidence required and they can take all your money!

My feeling is that Ditto don't like customers that ask the customer support team uncomfortable questions.

I gave them my money, they did not distribute my music, I got scammed, money not returned, and no reply back to me...

Took 200.00 from me and didn't contact me for the service I paid for. It's been 3 weeks. My release is about to drop and All my plans have been disrupted by this poor excuse for a company. They need to be shut down DO NOT USE THEM!!!!

They promised me a refund but I never received one, they just said to contact my bank but they cant't really do anything. Scammer!

There customer service is terrible.

Morgan Pederson in the Nashville offices handles the customer service issues in the US and she is snarky and non helpful.

When I was auto charged for a service I didn't sign up for, she was extremely rude and basically said that they didn't care about keeping me as a customer when I asked for a refund.

I only got a helpful response when I finally tweeted about the situation. A rep in Australia was kind and helped to refund me and tried to cover for Morgan's rude manor and lack of customer service skills.

Now, I am mysteriously locked out of my account with no access to my music or money after complaining on her.

Save yourself the hassle. Their policy is to not offer refunds, AND they have no phone customer service.

I'm going to check out tunecore.