EBTH.com is the online home of Everything But The House, a company that describes themselves as a full service estate sale business that increases their sale awareness through a strong online presence.
How Does It Work?
EBTH.com started like any other estate sale business, with the creators of the company working directly with sellers and their loved ones to sell off years of accumulated property. After awhile, they started to realize that their business would be more successful and efficient if they moved online, where collectors, antique lovers, and other customers from around the country would be able to purchase from their sales.
Currently, EBTH.com furniture, jewelry, art, coins, cars, collectibles and more, in 27 cities and counting. They say that their mission is to be the world’s largest and most trusted marketplace for estate sales.
Individuals and families contact EBTH when they have a collection of any kind to sell, whether it is a single collection of rare coins or a lifetime of household objects. An EBTH representative will set up a consultation to evaluate the pieces you are selling, and then their trained staff sorts, catalogues, photographs and writes descriptions for each item before uploading them to the site.
If they determine that there are pieces which are not fit for sale, they will arrange to have them donated or removed. The remaining pieces of the collection will be up for auction for 7 days, and all bids will begin at $1. After the sales close, their website says that they will manage payments, pickup, and shipping and delivery.
As mentioned above, all the auction items put up for sale on their website will have the bidding begin at $1. Bidding will continue until the sale is officially closed, and the highest bidders will be able to collect their purchases.
Unfortunately this website is not clear regarding the money that will be taken from your sales to cover their expenses. They do say that they will provide each seller with a detailed invoice that shows the final price of each item, the total collected from the sale, and then an explanation of all fees and operational costs which were deducted from the sale for their services.
Because this website is an auction website, they do not provide their buyers with any kind of Refund Policy at this time. Whatever item you win in an auction is yours “as is,” and customers who determine this is an item they no longer want will need to sell it themselves or find another way to donate it.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with any questions, concerns, or complaints can do so by phone at 888-862-8750 or by submitting them directly to their website through their Contact Us link.
Unfortunately this company does suffer from variety of complaints from both their buyers and their sellers. Sellers are not surprisingly upset that they were not made aware of the significant extent of the fees this company charges for the services they provide, and many sellers complained that they received less than 50% of the total sale amount after this company subtracted their fees.
Buyers, on the other hand, seem to have a serious issue with the delivery time frame this company offers, saying that they waited weeks and weeks for the item they won without any explanation of the company about what was taking so long. In addition, some customers complained that when they received their item, it wasn’t actually the item they bid on but another item entirely.
Concerned customers may want to contact their Customer Service team and discuss these issues directly with a representative of the company before doing business with this company themselves.
Competitors and Alternatives?
There are actually many different companies and websites that work with estate sales and antique sales, so customers who don’t want to work with EBTH either as a buyer or as a seller may be able to find alternatives that better fit their needs, depending on where they actually live, as not all companies will offer their services across the country.
If you have any experience with this company or their products, please leave your EBTH.com reviews below.