eLocal.com is a new website and service that works hard to provide their customers with a way to connect with local businesses and service providers in their community since they were established in 2007.
How Does It Work?
The goal of eLocal.com is to help people find the right local business for their needs in a way that is simple, easy, and convenient for them. Customers can use their website to find everything they need, from plumbers to lawyers.
In addition, they promise their customers that each business profile that is filled out by their service providers is very specific to the industry in which they work, because their visitors will need different information depending on the type of provider they are hoping to work with. They do, however, say that all providers in a single category will be given the same profile to fill out, making it easy for their visitors to compare different providers directly.
They also promise their customers that there will never be any pop-ups, annoying flashing banner ads, and no spammy advertising that is unrelated to the reason why you are visiting their website in the first place.
Once you receive your list of providers, you will be given the option to see their phone number and to contact them directly yourself, or you can use their Get a Quote link to submit a quote request describing your specific job to their website and receiving a reply via email.
This website’s information is provided to their customers completely free of charge. In addition, they promise that while some of the service providers that are found through their website do pay for additional features or advertising packages, they also provide their local businesses with the option to list their information completely for free, so customers never have to feel as though they are only seeing information from companies who have paid to be there.
Because this company does not charge their website visitors any fees for using their service, they also do not provide them with a Refund Policy. Customers will need to speak directly to the home professional they are working with to see what kinds of policies are in place with their company directly.
If you are a home service provider who has paid for one of their featured advertising packages, the website does say that these packages are considered non-refundable. If you have a complaint or issue you should contact their Customer Service team right away so they can address it.
Customer Service Contact Info
Customers who wish to speak with Customer Service about their questions, concerns, or complaints can do so by phone at 877-913-5622 or by submitting them directly to their website through their Contact Us link.
Currently there are not very many reviews for this company regarding the free service they provide for their customers, in terms of finding a professional in their community. However, there are some reviews from local business owners and they do not appear to be happy with this company.
The main complaints of these reviewers are simply that this company apparently doesn’t know how to take “no” for an answer. These reviews say that eLocal.com contacted them with the invitation to fill out a profile on their site, and if they were told no, they continued contacting the business attempting to persuade them to change their mind.
It is completely understandable that this would be a frustrating experience for local business owners, but this is somewhat beneficial to their customers who are using this resource to find business providers in their area.
Competitors and Alternatives?
There are many, many other websites that try to provide people with the same information and service as this website, so customers who are interested in alternatives will have options like Angie’s List, Homeadvisor, and many others.
If you have experience with this company or their products, please leave your eLocal.com reviews below.