EntirelyPets.com is the online home EntirelyPets, an online pet store that says they "lead the internet" in the number of pet related products they carry, with a current inventory of over 15,000 and more added everyday.
According to their website, since they were established in 1999 they have provided pet supplies to over one million customers, including pet supplies, pet food, and pet supplements, though they do not provide prescription pet medications.
How Does It Work?
Like any other online retailer, customers can simply go to their website and browse through their online catalog of products either by category, by brand, by your type of pet, or by using their search feature to locate a specific product you are interested in.
If you are purchasing a product that is something you will need to order on a regular basis, you can choose the auto ship option which gives you a 10% discount on the item and then the item will be shipped to you in regular periods of time of your choosing, such as Monthly, or options of Every 2 to 6 Months.
With such a wide variety of products available there is going to be an extremely wide range of prices as well, but as always to look through their products is completely free.
While all clothing purchases are final, there is a Return and Refund Policy available for most other items on their store. General returns may be made within 4 weeks of purchase. As long as products remain newly packaged and unopened, your product may be returned.
Refunds of the purchase price is available, though shipping fees will not be included. Restocking fees of up to 20% may apply, depending on the item. Before you can return any item, you must contact their Customer Service team and receive a return authorization. They request that you have your EntirelyPets Order number ready when you call.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with any questions, concerns, or complaints can do so by phone at 800-889-8967, by email at [email protected], or through their Live Chat feature on their website.
EntirelyPets.com receives mixed reviews from their customers, with most positive reviews being about the prices on their website and most negative reviews being about the lack of Customer Service when they have a problem.
Competitors and Alternatives?
There are many local stores and other online providers of pet supplies for customers that are interested in looking for alternatives to this company, such as PetiCub.com and Pet Discounters.
If you have any experience with this company or their products, please leave your EntirelyPets.com reviews below.
3 ‘EntirelyPets.com’ Reviews
Shipped 3 month supply too early; hard to get refund.
We ordered the 3 month supply of 3 Pack FortiFlora CANINE Nutritional Supplement by Purina- Box of 30 (1 gram packets) and for a while they came every 3 months.
I received notice via e-mail I was getting another shipment immediately after just receiving a 3 month supply. I e-mailed back not to ship it and I called; but they said it had already gone out.
I suspect they are trying to push end of quarter revenue.
We refused the shipment over 2 weeks ago and I had to call today so they would process the credit.
Will not use them again. Lost my trust.
Avoid by all means! Absolutely horrible experience.
If you still have doubts about this company just check all the reviews online, every website including ComplaintsBoard are full of terrible reviews and unhappy clients!! I've personally never dealt with such unprofessional and terrible customer service in North America... Plain rude and disrespectful, one lie after another and they assume everyone is either very stupid or just a one-time customer only! The later is absolutely right because I will never buy anything from EntirelyPets again. The only thing they care about is keeping your money. They will transfer you from one person to another, put you on hold forever, tell you that you will receive a call back (which never happens) and in the end basically tell you to forget about trying to solve your problem. Because they do not care!
There is no hope to get anything solved with this company, I'm only leaving this review for other people to save their money, time and health. Worst experience ever. Buyer beware!
Great service .. Great prices
I've used them on numerous occasions. My orders always arrive within 2-3 days. Once there was a problem with an item missing from the order. I called them and rec'd a replacement within 2 days.