FabFitFun, found online at FabFitFun.com, is a new seasonal subscription box service which promises to provide their members with a box full of the newest “fab” items hand-picked by their team.
How Does It Work?
According to their website, FabFitFun Members get boxes of “fabulous finds” in beauty, wellness, fashion, and fitness, hand-picked by the FabFitFun team. Their website promises that each box is considered Limited Edition, contains products that total more than $200 in value, and boxes ship in March, June, September, and December.
When you become a member of FabFitFun you will be asked to fill out a personal questionnaire explaining some of your preferences in personal care and beauty products, but at this time FabFitFun is not a personalized service – this questionnaire just helps them understand the products that their customers are most interested in so they can take this into consideration when crafting future boxes.
FabFitFun members also have the ability to “Add-On” items to their seasonal boxes. Add-Ons are items from past boxes that were loved and appreciated so much they were brought back, and members can now choose to have these items added to their seasonal box at prices that are discounted up to 70% off.
Customers who sign up for this subscription service will have to choose between two different payment plans for their service. The first is their Seasonal Plan, where members will simply pay $49.99 each time a seasonal box is shipped to them. Their website says that they will email Seasonal members one to two weeks before customers are charged to remind them of the upcoming bill and other details about the upcoming box.
Customers can also choose to be Annual Members of this service, where you choose to pay $179.99 up front for a full year of four boxes. Annual Members are considered Select Members, which means that these customers are allowed to personalize certain items in their box such as a particular color of something they’d like to receive.
All subscriptions renew automatically until customers decide to official cancel their FabFitFun memberships.
This company says that FabFitFun purchases are final sale and nonrefundable. At this time they do not accept returns or exchanges of boxes, box items, add-ons, or any other purchases made through this website.
If for some reason your seasonal box never arrives, customers will need to notify them in writing within two weeks of receiving your tracking information. If the company is not notified during that time period, their website says that they can no longer be held accountable.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by email at [email protected] or by submitting them directly to their website through their Contact Us link.
This company does appear to have excellent reviews for both the quality and the value of the products that are included in this seasonal box, but there are some customers who had issues and complaints.
Most of the problems that customers reported had to do with what they perceived as the poor quality of the shipping. Customers tended to be very upset when they paid for their box and expected it to be shipped by a specific date, and then this date came and went without any explanation of why their box hadn’t arrived.
The FabFitFun is very specific about this issue, however. They make it clear to their customers that if their box is not delivered when it is expected, customers should contact their Customer Service team immediately because if they wait too long to report this issue, there may be a time when this company will not be able to help any longer.
Competitors and Alternatives?
Customers looking for subscription boxes that are dedicated to personal care products, beauty products, and more will actually have quite a few options that may meet their needs, depending on their budget and the types of products they are truly interested in receiving every month. Options include Ipsy, Birchbox, Allure Beauty Box, and many others.
If you have any experience with this company or their products, please leave your FabFitFun reviews below.