Firstleaf Wine Club Reviews

Firstleaf Wine Club
( 76 reviews )

Firstleaf Wine Club Customer Reviews

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Dishonest
May 4, 2020
Problem 1: Singing up for one shipment forces you on a monthly membership 2. The site makes it difficult to get out of it. 3. My first shipment was cancelled without my consent and no money refunded. 4. When I asked for a refund, they refused. Any business based on trickery is guarantee to fail.

Firstleaf Customer Service May 15, 2020

Hi Lee, we are a wine club, so you are signing up to be part of a club, which is clearly stated during the sign-up process. We let you control how frequently orders come to you and you can get them automatically every 1, 2, or 3 months depending on your preferences. If that's still too frequently, we always let you set the next delivery date in your account and you can keep pushing it out until you're ready for more wine! This information can also be found on our site at https://help.firstleaf.club/hc/en-us/articles/115000861707-General-Club-Information.

If you didn't get your introductory order or a refund, please reach out to [email protected] about this and they are more than happy to look into this as soon as they are able to get to your request!

MG May 18, 2020

Hi this customer is pretty on point. I am experiencing the same thing as Lee, and the frequency subcription order is not working.

I set up 3 months out but the order came early (in less than one month) which is why I tried reaching your customer service line and email for 2 weeks, but NO ONE responded.

Please reevaluate your customer service first and face your customer real-time, instead of hiding behind the scene answering comments when you already taken our money. this is unacceptable!

Bad bottle of wine and no response to email
May 4, 2020
First, I did get the wine in a timely manner and in great condition. However, I made the mistake of ordering more wine before I tried it. The first bottle had turned. The color was off and tasted like vinegar. I opened a second bottle and similarly to another review tasted cheap and definitely not a $30 bottle of wine. I did send two emails and did not receive a response or a credit for the bottle that had turned. 16 more bottles to try, so I went ahead and cancelled my membership. It’s too bad, because in theory it’s a great idea.

Firstleaf Customer Service May 15, 2020

Hi Nancy, apologies for the inconvenience!

We're working to answer all of our members' concerns as quickly as possible but are experiencing a high volume in requests given recent events and may take longer than usual to respond.

We offer our 100% satisfaction guarantee because we know we can’t hit the mark with every wine, but we firmly believe you shouldn’t have to pay for something you don’t like. Please reach out to [email protected] again if you have not received a response yet and they will credit you for any disliked wines as soon as they get to your request.

Still hasn’t arrived...and tracking numbers don’t work
April 20, 2020

****Update. I received my wine on April 22nd. Really beautiful packaging and nice bottles. I will say one of my wines was duplicated in the box instead of receiving six different bottles. I’m looking forward to giving them a try! ***

I purchased my first set with them on April 9th. Online (hadn’t received shipping confirmation via email by then) it said it shipped out on April 13th and would arrive on April 15th. Needless to say, it didn’t arrive. I called, no one answered. I left a voicemail, no one called me back. I emailed, no one responded. Just yesterday, April 18th, I received an email saying “Your Firstleaf Wine Order Has Shipped” with a scheduled delivery date of.....April 15th. ???? I’m beyond frustrated and am beginning to think this is absolutely some scam company. When I try to track the package via the tracking numbers they provided, it says there is no package with that number. Beware. We’ll see if it ever shows up....

Firstleaf Customer Service April 27, 2020

Hi Claire! Apologies for the frustration and the delayed response! Our warehouses are working on fulfilling orders ASAP but are experiencing delays in light of recent events and high volume. Our carriers are also doing their best to stay on schedule with the shipments they receive. This high volume has unfortunately delayed our response time to requests. I can confirm we are reaching out to everyone ASAP and requests will be fully handled once we get to them. I'm happy to hear you received your wines! A duplicate bottle is not the experience we want you to have, please reach out to [email protected] and they will credit you for this as soon as they get to your request. Also, as a reminder, if you ever dislike a bottle, feel free to reach out and we will credit you for this as well! 

Still waiting for my first order
April 12, 2020
I know they are at peak capacity however I got an email that said it was processing April 7th and expect delivery April 8th but never updated with tracking information. Finally on Friday April 10th there was a change on the website--and it no longer how to shipping date at all. There is no tracking information and now there's a link if I want to cancel the order. I know this is a difficult time but I even emailed customer service to see if they're canceling my order and just didn't tell me or if they have plans to actually ship it. Still haven't received any information. I even ordered an easier set so that they wouldn't have to select them and take more time--these were pre-select bottles not based on my preferences. Just some information would be better than nothing!!

SamanthaRiel April 14, 2020

Hi Nicole! Apologies, we are experiencing some delays in light of recent events. The cancel your order button is a new feature. We are still shipping although there have been delays. We're trying to get to every request as soon as possible, someone from our customer service team will be emailing you shortly, thank you for your patience!

CAUTION
March 30, 2020
They refuse to respond to my many attempts to reach out to someone in regards to my order and/or possible reimbursement. I think it is egregious what they are doing, especially during this difficult time for everyone.

Firstleaf Customer Service April 01, 2020

Hi Jeni! Apologies for the late reply, we are experiencing some delays in light of recent events. I can confirm we have sent you an email about this canceled and refunded order! Stay Safe!

They are really five star and I am difficult
January 15, 2020

They are really five star and I am difficult

I have started and stopped this club started and stopped it and they have always been gracious and accommodating to me also the wine is amazing I love the labels and the price is right. I’m going to start it again because I am very impressed with this company it is first class all the way. I don’t know why they did not get excellent reviews all around because They really think they deserve them. After over a year with this club on and off I have not had any problems

Firstleaf Customer Service January 24, 2020

Hi Brenna! We are so happy to hear you're enjoying the club! If there is anything we can do to make your club experience even better, please let us know!

Will scam you.
November 20, 2019
Cheap tasting wine....terrible horrible customer service. Stole $20 for my account after I canceled service, said it was for restocking fee wine that hadn’t been packaged or shipped.

Firstleaf Customer Service November 23, 2019

Hi Tiffany!

Sorry, you did not have the best club experience. We have a 100% satisfaction guarantee, no questions asked policy on our wines because we truly believe in their quality.

We send 2 reminder emails prior to us processing any orders. This gives you more than enough time to cancel before an order is processed. If you don't cancel before an order is processed we do have a restocking fee. Check out this link that further discusses this policy. https://help.firstleaf.club/hc/en-us/articles/220136348-Cancelling-An-Order. If you have any further questions please send a message to [email protected], and a member from customer service will assist you as soon as possible!

Alex December 31, 2019

They did the same thing to me. Definitely never received two emails. They are lying! And the shipment wasn't shipped and wanted to steal $20.00. For restocking.

Horrible Customer Service
November 17, 2019
It took forever to get my first delivery. Several mistakes were made. I initiated a conversation to cancel my service but I was promised 2 extra bottles for my next delivery and free shipping for the life of the subscription. I also was told FedEx would no longer be delivering as we have had continual problems with them delivering the package. The second package came today and nothing that was promised came true. Normal amount of wine and shipping was still charged. Very unfortunate because the quality of the wine is actually good. Cancelling due to poor service and especially with not following through on the commitment to make things right.

Firstleaf Customer Service November 26, 2019

I apologize for your experience with us. To better assist you, we will have someone reach out to you by phone

Love the Flexibility
July 31, 2019
First off - I use Firstleaf in addition to my regular trips to the liquor store. I've been a member for over a year. I can set up when I want to get the wine which usually coincides with family coming over. I call up Firstleaf to tell them what I want and they make it happen. Super friendly and the wine is great. I've only ever had shipping issues which they fixed quickly.

Firstleaf Customer Service August 01, 2019

Hi Frank!

Great to hear that you've been enjoying the club!

Great Wine!
July 10, 2019

received a 3 month subscription as a monthers day gift!

first box of 6 reds was wonderful!! I just received second months to try, if they as a yummy as the first 6 I will buy myself a monthly subscription.

Firstleaf Customer Service July 30, 2019

Hi Lisa!

Happy to hear you're enjoying the club!

Cheers!

Buyer beware
April 11, 2019
I tried it. The wines weren't very good, so I canceled. They sent me another box anyway. And I can't get them to refund me. Terrible service.

Firstleaf Customer Service July 30, 2019

Hi Fernando!

I'm sorry to hear that you didn't have the best experience with our club. Please send a message to [email protected], and a member from customer service will assist you as soon as possible.

Cheers!

Maidu Winery Pinot Grigio
January 31, 2019
mild, not a lot of flavor, but I like it.

Firstleaf Customer Service July 30, 2019

Hi Janice!

Make sure that you rate your wine so your next club shipment will be even better!

Cheers!

I like it a lot!
November 24, 2018
The wines are good and affordable. It's fun to have new wines come bimonthly. The customer service is good too any issues I had were resolved quickly.

Firstleaf Customer Service December 05, 2018

Hi Holly!

Thanks for the great feedback! Happy to see we were able to help you quickly and that you're enjoying the club!

Cheers!

Great Wineclub
November 24, 2018

I joined this wine club a couple of years ago and enjoy my wine deliveries every 2 - 3 months. Only twice did I dislike a bottle but Firstleaf immediately gave me credit, no questions asked. I love receiving and tasting new varieties of wine and they really seem to know what to send me based on my previous feedback. The club is up front on the price point of their wine so I know what quality of wine to expect. Delivery has been right on to the exact day, very well packaged. Website wasn't the best at first but they have made improvements, also wish they had an app to use.

Firstleaf didn't seem to track and credit you for referrals as promised, I had to remind them when my referral purchased a case, but then no issues giving me my $10 credit. Referral policy is now changed to a one time credit of $20 per new referral, which makes it easier to track.

One other thing I wish they would improve on is their rating system, it's either a like or a dislike. I would prefer a rating scale of 1 - 5 or something similar. I have found some wines to be good but others were superb and would like to note the differences.

Overall I enjoy doing business with Firstleaf and will continue to do so!

I enjoy the club
November 4, 2018

No problems after some initial confusion. I have enjoyed the wines which seem reasonably priced. I am now on my 4th order and plan to continue.Will consider five star in the future if things continue as they are now.

Firstleaf Customer Service November 14, 2018

Hi Richard! So happy to hear that you are enjoying the club! Let us know if there is anything we can do to make your club experience better.

Cheers!

Good Deal if you cancel after the first shipment
October 11, 2018

the wines were very good and I had no problem canceling after the first month. I also got a promo for free shipping so I paid only 15 bucks for 3 good bottles of wine. I could not afford the subscription so I canceled.

Try it for one shipment and cancel, worked for me

Kelly P November 24, 2018

It's people like you that put the small business owner out of business...

Kysalis February 27, 2019

@kelly that is a horribly irrational statement

my clients enjoyed
October 8, 2018
I purchased this as a closing gift for my clients understanding it was a memebrship. I gave them 3 months, the packaging was well done and presented nicely. They gave me feddback that the wine was good. Only reason I didn't do 5 stars is because i didn't taste wine personally

SCAM
September 24, 2018
They trick you into signing up for their $19.95 promotional offer which apparently authomativaly signs you in and you become a club member and for the hefty price of roughly $90(after shipping ) you start receiving these mediocre wines at best.Do yourself a favor and don’t bother.They are a SCAM

Firstleaf Customer Service October 09, 2018

Hi Yordan! All of our club information is located on our site at https://help.firstleaf.club/hc/en-us/sections/205910047-Club-Information. We also send a Welcome email that states how much all of our club shipments are. Hope this helps.

Scheduled Delivery Time
August 9, 2018
I changed the delivery time after my first trial order to every three months and received the following order within the first trial month. I refused the delivery and I am waiting to see if I will be getting a credit on my account. If I don't get a credit then I will try to cancel, then take measured steps with BBB or Attorney General's Office. Thank you all for your posted comments. Theses really help.

Firstleaf Customer Service October 09, 2018

Hi Magdalena! It looks like we were able to resolve this issue for you. If you would like I can send you a follow-up email to confirm this. Just let me know!

Cheers!

Firstleaf Customer Service October 09, 2018

Hi Magdalena! I see that we have resolved this issue for you. I will send you a follow-up email to confirm this.

Cheers!

Alex December 31, 2019

They did the same thing to me. Felt scammed! Sad business practices.

NO CUSTOMER SERVICE!
August 7, 2018
All of the wine I received was actually of good quality, thus the two stars. My problem is I could never get help with website glitches (trying to swap wines never worked). I never received a response to numerous emails or after filling out the contact form on their website. At one point, I changed my shipping address to my home as I am a schoolteacher and not at school during the summer. They shipped to my school anyway and I was forced to drive 35 miles to get the box. I cancelled out of frustration. I took a screenshot of the cancellation on their website as I suspect I may get another shipment anyway.

Firstleaf Customer Service October 09, 2018

Hi Jim! I apologize that you had issues with our site. I looked into your cancellation and can confirm that your account is closed!

Cheers!