About Harvest Right In Home Freeze Dryer
HarvestRight.com is the online home of Harvest Right In Home Freeze Dryers, a new in home kitchen appliance which promises people the convenience of commercial quality freeze drying in their own home.
How Does It Work?
According to their website, Harvest Right is the only company which has built an In Home Freeze Dryer that is truly small enough in size to comfortably fit in your home while still being powerful enough to freeze dry all the foods you may want it to.
Their products are very simple to use as well. Customers can place fresh or cooked foods into the dryer where they will be frozen to -40 degrees Fahrenheit or colder. After the food is frozen, the freeze dryer creates a powerful vacuum around the food, and as the food slightly warms up, the ice will turn into vapor and evaporate.
Customers can then store their foods in Mylar bags, mason jars, or cans along with an oxygen absorber to ensure freshness until you decide to open it. Their website says that their foods and meals can be rehydrated in just a few minutes, and fully restored to their original textures and tastes. Their website provides a full guide for rehydration of Meats, Vegetables, and even Fully Meals.
As a large scale kitchen appliance, freeze dryers are not necessarily inexpensive. In fact, their website shows prices which currently range from around $2,600 to around $4,100, though prices may vary. In addition, there will be shipping charges assessed for this product, and as it is complicated and these products are very heavy, these charges are often expensive as well.
Their website says that in home freeze dryers can be returned within the first 90 days as long as they have not been used, though the website is unclear whether this 90 day period begins on the date of purchase or on the date of delivery.
Regardless, the website says that customers will not be charged any restocking fees for returning their products, however they will be completely responsible for all shipping fees, both the original fees and the return shipping fees. Harvest Right will issue your refund after the freeze dryer has been accepted and inspected.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 800-865-5584 or by submitting them directly to their website through their Contact Us link.
It is not surprising that there are not many reviews for this product at this time, as there likely isn’t an incredibly huge market for in home freeze dryers at all times. However, as far as the few reviews which are available are concerned, they all seem generally very positive about the quality of service this appliance provides.
Competitors and Alternatives?
As mentioned above, Harvest Right claims to be the only company at this time that provides commercial quality freeze dryer in an in home appliance.
If you have any experience with this company or their products, please leave your Harvest Right In Home Freeze Dryers reviews below.
2 ‘Harvest Right In Home Freeze Dryer’ Reviews
The food is awesome. The cost is out of this world, which seems to be where they get their customer service agents.
I was shipped a bent unit concealed in a perfect box and since I didn't know to check everything before signing, they told me I was just screwed. They did finally send replacement parts, gurdgingly, and it was up to me to replace them.
The unit worked for about 2 weeks when I finally got it put together, and the oil pump started leaking. I wanted an oil free after seeing first hand how MUCH work was involved with the oil based. I was told I was in line (near the front) for units coming in in April. I called and called. Not in yet, Not in yet, then in May All gone. None left
Then I was "put in line" for ones coming in in May. I pre-paid $1.300 to make sure I would get one since I'd been waiting for over 2 months already. I started calling again and again. No in yet. Not in yet. I was desperate as it had been going on over 3 months at that time.
I emailed Jill at commonsensehomesteading (FB). Within 15 min, my new pump was on the way. Before the pump arrived, 6 months of my 1 year warranty was used up by Harvest Right. A 1 yr warranty for a unit costing $3,500?????????????
I'm 70 and have challenging health so I need to have affordable, easy prep food set by for my later years, or I NEVER would buy the unit. I'd wait for their competition.
If you need or want one now, DO NOT BUY DIRECT FROM HARVEST RIGHT. Buy from Jill, so you have someone who can get results on your side
I, too, read this review prior to purchasing a Harvestright unit. Presently, I am terribly disappointed with the customer service exhibited by the company and sincerely wish that we never made the purchase.
As a valued customer, veteran and small business owner, I have experienced a horrific journey with receiving a replacement vacuum pump for the dysfunctional unit that arrived with the freeze dryer. Today, after an extended non-resolution period, the following email was sent to Harvestright:
I have phoned and spoke with various representatives (Jared, Cody, Colby, etc.) consecutively for the past four days, requesting a tracking number for the replacement vacuum pump.
Having received no reply, erroneous tracking information and failed assurance that I would "receive the information via email," the level of customer service demonstrated has been abysmal.
I anticipate receiving the correct tracking information for the replacement vacuum pump today, 26 May 2017, as my business has been directly impacted by the promise that "it will cross the other vacuum pump in the mail"- Colby Turner, 22 May 2017.
If I do not receive the information, as promised by the aforementioned representatives, I will file a complaint with the Better Business Bureau and move forward with legally rectifying the situation.
Having been truly excited about my freeze dryer in the past, I am very disappointed with the customer care "run around" exhibited.
Madinah Slaise, MSN, RN-BC
Captain, US Air Force
Having researched BBB reviews, I noticed that a complaint was filed which mirrored my experience without deviation.
Don't believe me, visit the BBB site and insert the following info:
Location: North Salt Lake, Utah
Don't be fooled by the fancy youtube videos and website, harvestright is the worst company that I have ever encountered.