HughesNet Reviews

HughesNet
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About HughesNet

HughesNet, found online at HughesNet.com, is a company that describes themselves as one of the oldest and one of the largest consumer satellite internet network currently operating in all of North America. 

How Does It Work?

Like with any other internet or service provider, the first step is always to go to their website and input your residential zip code to determine what plans - if any - are available in the area in which you live.

If this particular service is available in your area, then there are just a few things you should be aware of. First, while some satellite providers have difficulty providing the necessary specs to be useful to internet "gamers" or those who are used to live streaming their movies or television services, HughesNet actually says they have plans which accommodate these needs.

However, because live streaming games and entertainment use the largest amounts of data, they recommend keeping a close eye on your Data Allowance to make sure you are not going over and incurring overage charges.  

Cost/Price Plans

The cost of HughesNet plans will differ depending on a variety of factors, including the type and size of package that you choose and the area in which you live. Prospective quotes are available both on their website and by phone.  

Refund Policy

Internet service - whether satellite or not - is generally considered a utility service at this time and as such does not normally come with a Refund or Guarantee Policy. Some companies may have a Cancelation Policy which provides customers a window in which to try and cancel their services without penalty if they choose.

Though such a policy is not currently detailed on their website, you can contact Customer Service in advance to see if they offer such a policy to new users.   

Customer Service Contact Info

You can contact Customer Service with questions, concerns, or complaints at their general telephone number 866-293-8945 or by using their website to find a phone number of a local dealer who will help you. 

Reputation

Unfortunately Hughesnet does not receive very many positive reviews from their customers, who mostly site difficulties with their service, but more importantly difficult and frustration dealing with their Customer Service team.

Competitors and Alternatives?

There are other companies that offer satellite based internet services, especially for United States residents that live in rural areas, including Exede Internet

If you have experience with this company or their products, please leave your HughesNet reviews below.

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