Humana Medicare Advantage Plan Reviews

Humana Medicare Advantage Plan
Based on 11  Reviews



Review It
11 ‘Humana Medicare Advantage Plan’ Reviews
Sort Reviews By:
review author image
Jean's Daughter
Guest

Good Benefits, Poor Customer Service



October5, 2011

As the daughter of a Humana Medicare Advantage plan member, I have frequent contact with their providers, their Website and their customer service agents. My mother is 95 years old and has been a member for about five years. Overall, we are very satisfied with the benefits of Human’s plan. For $42 a month, my mother has access to almost any doctor or specialist she requires. There is a $15 co-pay for primary care doctors and a $35 co-pay for specialists. Hospital benefits are generous, and there are differing levels of benefits for other types of services.

However, if you have a problem, their Web site is generally useless and their customer service agents are unwilling to speak to family members, unless the family member submits multiple copies of consent forms, which Humana seems to consistently lost. My mother has signed and submitted no less than four consent forms over the past year, and none of them have found their way into her file. This means that every time I want clarification on an issue, I have to call from where my mother is located so she can verify that I am her daughter and I have the right to speak on her behalf. I don’t understand what happens to these consent forms, which I have faxed and sent by regular U.S. mail to the addresses and phone numbers they provide.

Their prescription drug partner is almost just as bad with the customer service issues. Unfortunately, the fees for next year are going up, and I now have to decide if I want to continue with Humana or find another provider that might be more attuned to the needs of their members. I feel sorry for senior citizens who do not have an advocate like me, since their Web site is frequently “down” or the information is outdated.

Again, the benefits of Humana’s Medicare Advantage plans are good and provide a solid safety net for those who need the assurance that their health needs will be met. However, I have to mark them down in terms of their web presence and customer support.

Did You Find This Review Helpful?
out of 47 People Found This Review Helpful
View all 3 Comments
Randy
April 13, 2012

You should look into Sterling Health Insurance. They specialize in Medicare Supplemental Insurance, have local agents, tremendous customer service and ratings, and with the F plan your mother would have zero out-of-pocket expenses. It might cost more up front for premiums, but you get what your pay for. Good luck.

Bing
November 12, 2012

So what would the cost be for a 94 year female on a plan f supplement? Also add in the pdp card that she would need. $300 dollars?? I bet pretty close.

March 02, 2015

I am with Humana advantage medicare plan,plan itself look ok but their Pharmacy,Right source sucks,they have majority of people inexperienced with no pharmacy info and when they cannot answer,they hang up and disappear ,and you have no place to complain or to report,they have big cover up system to protect their nasty people,and they will mess your medication many time with respect to customers,My advise to retired people is shop around and find good nice pharmacy people,this right source of Humana are out of control and not reliable at all.i will not recommend to any one....

Your Comment

Leave a Review