InterNations.org is the online home of InterNations, a company that promises to help people who are moving to foreign countries and cities with everything they need through their community of expatriates.
How Does It Work?
According to their website, it’s not a surprise that people who are considering or preparing for a move to a foreign country or new city could be anxious or overwhelmed by the amount of information and assistance they need, and the fact that they simply aren’t sure of where they can find all the answers.
InterNations.org says that they have worked hard to create a single resource where people can go to meet and connect with other expatriates and knowledgeable locals in order to exchange information and helpful tips with them.
They say that their website is set up to meet all their customers’ needs from the moment you decide to move until you are actually settled into your new home city, and even beyond, as they want to make sure that people can experience their time abroad to the fullest.
In addition, InterNations.org says that they are the largest international online community for people who live and work abroad, with more than 390 cities worldwide and more than 3,500 monthly events and activities.
Currently InterNations.org does provide their members with a free downloadable mobile app for either iOS or Android devices.
This website does provide their customers with the opportunity to have a free Basic Membership, but they also provide an upgraded, paid for membership called their Albatross Membership.
This paid-for membership provides customers with benefits like free or reduced entrance to tickets InterNations Events, priority on event guest lists, the ability to see which members have recently visited your profile, full access to all articles in the Guide section as well as to their Expat Magazine, and more.
Unfortunately the website does not provide a published list of the cost of this membership, as the price likely varies depending on the country of residence of the member in question, but some websites quote the cost as being as low as under $5 USD per month.
This website does say that any customer who has just upgraded to their Albatross Membership for the first time is entitled to a 14 Day Money Back Guarantee, which states that members who cancel during their initial 14 day enrollment will have the opportunity to receive a refund of any fees they have paid thus far. Any customer that is eligible for this Guarantee will be notified of this eligibility during their sign up process.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by submitting them to their website through the FAQ section of their website and clicking on their Request Support link.
Though this company does seem to have a lot of praise for the information available on their website, there is one specific customer complaint that seems to be repeated over and over again on various websites, and it has to do with unauthorized credit card charges.
These customers claim that they attempted to cancel their membership so it would not renew, and unfortunately they still continued to receive charges from this company and when they contacted Customer Service to complain, they were denied a refund.
This is obviously a very serious issue, and customers may hesitate to upgrade to their paid membership because of it.
Competitors and Alternatives?
There are actually many different websites and resources available to people who are interested in researching different cities and countries that they may be considering living in, so if customers feel that InterNations.org isn’t meeting their needs for some reason, there are likely to be other options that better meet your needs.
If you have experience with this company or their products, please leave your InterNations.org reviews below.
13 ‘InterNations.org’ Reviews
They are not interested in helping expats acclimatise to life in a new country, they are just looking for your money.
Signed up to what I thought was a year of membership, ended up not using it. Turns out there is smallprint in their Ts&Cs where it automatically renews for another year unless you actively cancel it. Contacted customer service to explain the issue, they hounded me with debt collection notices until I paid for another year of membership they know I will not use. If they check their records, I have clearly not been using their product.
Happy to share screenshots from customer service department, they were rude, offensive and thoroughly unpleasant.
Very unethical. Posting my experiences to hopefully prevent others from going through this horrible ordeal when trying to build a life in another country.
They sell the business as a free trial and then start charging your credit card with automatic renewals without your authorisation. If you want to cancel the free trial and remover your information from their website you are forced to pay a fee of EUR90. Failure to do so they send you threatening emails via a law firm saying your credit rating will be impacted. Complete fraudulent behaviour.
It seemed like a good organization at first, but BE VERY CAREFUL ABOUT PAID MEMBERSHIP.
I paid for an Albatross membership, and did not realize they will bill your credit card every year, without sending you a notice that they will do so prior to billing.
I had not been using the organization, for two year and was billed without realizing. Okay, my bad. However, when my credit card number changed, they issued a membership again, without asking me first.
I immediately asked them to cancel my membership, but they refused and said I could only cancel, after first paying (no refund of course). They refused to have any person that i could speak to on the phone, and said they would call collections.
Don’t be scammed like this. If you join then do not give them your credit card information. Stick with a free membership is best.
I had an Albatross membership (which I didn't realize autorenewed). So the ba***ds are sending me emails threatening to call in a collection agency. I have lots of free time in hand and would love to see this go to court. Misrepresentations, fraud and a totally deceiving customer service are some traits they represent.....a bit like Angela Merkel's Germany where they are located. No wonder Trump is screwing Germany (though I am not a Trump fan!). And we all know how they are trying to screw Great Britain with the Brexit deal. Bunch of malicious, malignant and misrepresenting crooks!
They create a dark pattern where it is really easy to accidentally pay for a full membership after your free trial is complete. They will charge you even if you are a day late canceling and have zero interest in helping you out. It is impossible to get any kind of refund since they charge you everything upfront and not month to month like most subscription services. While what they are doing is completely legal, it is clearly done purposely and dishonestly to scam you out of your money since you can read all over the internet of people bringing up the exact same complaint. I have learned my very expensive lesson and am posting my story anywhere I can so that other do not fall into the same trap.