Joyable.com is a company that says everyone deserves great mental health, regardless of time and money, so they have created an online service to help people deal with their social anxiety in an affordable and effective way.
How Does It Work?
The creators of Joyable.com say that they believe everyone should have access to the tools they need to have their best mental health, and they want to provide their members access to the help they need in a convenient, affordable, online format.
To start their attempt at helping people improve their mental health, they have chosen to provide people suffering from social anxiety using Cognitive Behavioral Therapy (CBT) methods which have been long proven to help people with social anxiety.
To begin your treatment, you will either have a 30 minute phone call or an email exchange with your dedicated coach. Explain to them how you are specifically affected by social anxiety and what you would like to get out of the program. Identify the social situations which make you most anxious, and learn how CBT can help you reduce that anxiety.
You will learn techniques to reduce your anxiety and be taught how to practice your new skills in a variety of situations so that you can get the most benefit from your program as quickly as possible.
At this time, Joyable.com offers two different packages. The Pay As You Go plan costs $99 per month, with the average length of membership being three months. This plan offers activities proven to reduce social anxiety, a dedicated coach to keep you on track, and an online program specifically tailored to your goals.
Their three month package offers all the same features as the Pay As You Go plan, except that is discounted 20% of the monthly cost and is priced at $239 for three months, instead of $300. And since three months is what their professionals recommend to treat social anxiety issues, this is promoted as their best value.
Both of these packages come with a seven day free trial, where customers can get the introduction to their service and meet their coach and decide whether or not they want to continue on with the full package.
Interestingly enough, the website provides an incredibly broad Refund Policy which simply states that if you decide at any time during your treatment that Joyable is not actually working for you, you are welcome to request a refund from the website and they will provide it to you, “with no questions asked.”
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by email at [email protected]
Unfortunately there are not many reviews of this company from people who have already used their services, which can be frustrating for prospective customers who are trying to determine whether or not this service is a good fit for them.
There are a few reviews of this service from third party independent publications, all of which are very excited about the potential benefits that the convenience online therapy can provide to people who could truly benefit it.
However, it is important that people know that the dedicated coaches that will guide you through your process are not actually licensed therapists. Instead, they are coaches and mentors who have been trained in the Cognitive Behavioral Therapy techniques that have been proven to help people alleviate their anxiety.
Competitors and Alternatives?
Online counseling is a fairly new type of service that is gaining in popularity and has begun to spread. There are a few other websites, including Talkspace.com and BetterHelp, that are already fairly well established, and it is likely that these services will expand in the future, with new websites that are dedicated to a specific type of therapy or concern, similar to Joyable.com.
If you have any experience with this company or their products, please leave your Joyable.com reviews below.
5 ‘Joyable.com’ Reviews
A good tool but not accessible to all
Joyable is a great tool for learning how to restructure thoughts in a way that reduces fear (the root of anxiety) of certain situations. I personally found the exercises immediately helpful. That said, like most other forms of mental health care, the cost is prohibitive. If you are using joyable, you probably belong to the middle or upper class. There's a strong chance that you are white. And there is a strong chance you are able to supplement the program with other forms therapy or self-help. Joyable is not a charity--like any other business they are out to make money. The company makes no untruthful claims about this. If you struggle with anxiety and can afford $100 per month, then go for it. I did and it's great. If you struggle with anxiety and can't afford $100 per month, then blame our shitty health care system and government that puts the economic interests of the uber elite before the well-being of its citizens. It's not Joyable's fault.
Watch Your Account
Program is great, concept is great, website and app are fun, but WATCH YOUR ACCOUNT. Company is shady when they bill your account. Says you get the first week free and are billed by the week or by the month. I signed up for the free week trial and enjoyed it so continued with a week by week plan but noticed that I was charged my first week and was charged for the month with out an email, message,. etc "heads up" even though they had my phone number and email in my account. Would have really appreciated a courtesy email or something. Emailed their customer service and have not gotten an email response. What a headache.
Cognitive behavioral therapy is effective for treating and managing anxiety, and Joyable clearly seeks to capitalize off of this.
However, their "coaches" are not licensed practitioners in any field, and you have no actual guarantee in regard to treatment or confidentiality. As for the review stating that you can set your information to "Private", please do not mistake this for
The company is a startup seeking to monetize online treatment of psychological disorders, and the site is deliberately designed to make you commit to paying. This is a deeply disgusting way of approaching anyone vulnerable and seeking help. Please stay far away from them.
If you suffer from an anxiety disorder, seek help from a trained practitioner, or, if you cannot, find a self-help program, and enlist a friend or family member to support you, or find support in an online community, like reddit. Other empirically proven ways to help alleviate anxiety are aerobic exercise, and Mindfulness Based Stress Reduction (MBSR). You can find serious, free, programs for both through a simple search. Again, please do not support this scam.
Makes a clinically proven technique accessible and convenient
Cognitive behavioural therapy has a very good evidence base for managing anxiety and depression along with other conditions, joyable is aimed at managing social anxiety with a CBT based approach and works extremely well for this purpose. Many struggle to accessible formal CBT course due to lack of availability or time constraints , and the self help book approach often leads to lack of regular sustained engagement, but Joyable solves both of these problems by making completing the activities very easy and convenient and by having structured goals and regular coach input guiding the user through the programme.
In response to the other review here, any information you choose to share on the site can be either private, so only you and your coach can see it, or you may choose to share it with the wider community, however aside from your email address there is no identifiable information unless you were to name names or places, which there is no need for.
I found the joyable programme even more effective than I imagined it could be. My therapist was very understanding and non-judgmental, made the steps and methods clear and gave me motivation to complete the programme. What I would say is that people may need further support for other mental health issues and CBT isn't the solution for all conditions and situations- people should enter the programme with an open mind about seeking further support if needed. CBT was very suitable for my situation, my anxiety levels dropped significantly and I regularly use skills I've developed throughout the day. The effects of CBT are lasting and I wish I'd done the course years ago. This is a life changing programme if used in the right circumstances and the right way.
Better buy a self-help book
Secondly, "Your coach is not a licensed therapist, doctor, or social worker. Your coach provides motivation and support, and has been trained in cognitive behavioral techniques, so he or she can provide feedback and answer questions". I am personally not comfortable with sharing my journal with someone who does not have professional qualifications AND someone I do not know. I don't think anyone who has social anxiety (fear of criticism etc) would like it either.
Did not work for me.