Joyus.com says that their goal is to help people "live more beautifully" so all products and information they share on their website is intended to help you live life "better, simpler, more fun, and more beautiful."
According to their website, "real beauty is a state of mind" which comes from believing in yourself and living a life that is meaningful, and this belief is behind each product they choose and offer to their customers.
How Does It Work?
A team of experts in the fields of fashion, beauty, and health help Joyus.com find the best products available, and they promise to only share the products that they truly love. In addition, every product they highlight comes with a some advice from their team of experts, and ranges from "little tips to big ideas" all in video form.
Products on this website range vastly in pricing, due to the types of products they offer, from cashmere sweaters all the way to eye lash curlers, as well as products on sale. You can search the website complete for free as a visitor, and they do not have any published fees for becoming an "Inner Circle" member.
Their website states that unworn, unused merchandise in the original packaging with all original included materials may be returned within 30 days of when your order originally shipped, unless the product states otherwise at the time of purchase.
Inner Circle members will get store credit refunded to them as well as free return shipping; non-members will have their purchase refunded less the cost of Shipping and Handling if they use the included return shipping label.
Customer Service Contact Info
Customers who have questions, issues, or complaints can submit them directly to their website, or they can contact them by email at [email protected], by telephone at 866-856-9878 and finally by traditional mail at 375 Alabama St., Suite 325, San Francisco, CA 94110.
Joyus.com seems to have a fine reputation online, though unfortunately there are not too many customer reviews you can use to really make a full assessment of their products or company policies.
Is It Safe?
There do not seem to be any complaints about safety with regard to this company.
Competitors and Alternatives?
While Joyus.com has a unique perspective on how they choose their products, websites that sell fashion and beauty products are hardly difficult to find, with companies like Ideeli.com, Sephora.com, and many more.
If you have any experience with this company or their products, please leave your Joyus.com reviews below.
9 ‘Joyus.com’ Reviews
I'd give 0 stars if I could. My jewelry armoire arrived completely broken. I contacted customer service immidiately and have been emailing back and forth for over a month. It's pretty clear that I am not getting a refund or a new item at this point so I am out $150 plus shipping and tax. This website is a scam. People need to know to stay away.
Terrible customer service no returns even if the stuff they sold you is junk and doesn't work as promised
Bought wireless ear buds. Only one worked. I am presently getting the run around from customer service
They have no customer backup. I have submitted 5 letters and none have been answered. STAY AWAY from joyus
I have ordered many items from Joyus (some of which I like) and if you like what you get, all is well. But if you have any issues, questions, concerns... forget it. They do not respond within 3 days as they say on their website. They do not return calls within 3 days. And they NEVER EVER answer their phone. Many of their sale items are "Final Sales" which means there are no exchanges if an item runs big or small and you simply want to exchange for a different size. And most of their regularly priced items that they claim to be "exclusive" can be purchased for much less on Amazon.
I've truly never experienced worse customer service at any online store.