JustFlowers, found online at JustFlowers.com, says that they have a long success record for providing their customers with high quality gift baskets and floral arrangements with the "highest level of service and satisfaction."
How Does It Work?
Most people are very familiar with the process of finding and order cut flowers online, as online florists arrange their offerings into very basic categories to help their customers quickly find what they are looking for. At JustFlowers.com these categories include Birthday, Occasions, Flowers, Roses, Gift Baskets, Sympathy, Plants, and more.
JustFlowers.com has a wide range of products that you can choose from, so their prices have a wide range as well. Products are categorized in prices from under $50 to over $100, depending on what you order.
Customers should always keep in mind that these prices do not include choices for personalization, like vase choices or gift wrap, as well as your personal instructions for delivery.
JustFlowers.com does not really have a Refund Policy, but they do offer a guarantee which says that customers who are not completely satisfied with their order should contact them within 7 days of delivery so they can offer you an item in exchange. If for some reason they cannot offer you a comparable item for exchange, customers will be issued a store credit.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at 800-716-7559, by submitting them directly to their website through their Customer Service form, or by email at [email protected]
Unfortunately JustFlowers.com does have many vocal dissatisfied customers who list their complaints ranging from problems with delivery to problems with Customer Service once they tried to get assistance with their problem.
Competitors and Alternatives?
There are many other online services available that specialize in providing their customers with flowers and sometimes live plants as well, including ProFlowers.com, Teleflora, FTD.com, and many more.
If you have any experience with this company or their products, please leave your JustFlowers.com reviews below.
7 ‘JustFlowers.com’ Reviews
Having called twice, been on hold for more than 40 minutes total and filled out the online form with no response from JustFlowers, I am beginning to think that "[email protected]" is an oxymoron.
So far, my experience with Just Flowers has been beyond disappointing; Just Flowers has been unprofessional, unethical, and unreachable.
On 5/12, I ordered flowers to be delivered for Mother's Day to my grandmother in Ohio. The site guaranteed next day delivery. As of this evening, Tuesday the 15th, the flowers have still not been delivered. I do understand that Mother's Day is a busy day for florists. However, if you were unable to uphold your promises and keep your commitments, you should have made that clear on the website. Making promises that you can't keep is bad business and bad form (not to mention all of the mothers and grandmothers that you have abandoned).
It's simple: keep your promises, do what you'll say you do, and have customer service respond to inquiries and complaints. Shame on you, Just Flowers!
Don't understand so many negative comments on justflowers.com I have ordered a gift basket from discounted store and it came in time, no problem
We placed 2 order with JustFlowers.com . Flowers were for my father's viewing at Riewert's Memorial Home, 187 So. Washington Ave., Bergenfield on Friday, June 16. The flowers were not delivered and JustFlowers, to date, has not refunded my money ($461.89).
I have an affidavit from the Funeral Home Director, Bruce confirming that the flowers were never delivered and we also went over to the Bergenfield Police Department to involve them in this matter.
I had to chase them up, even though I ordered the flowers a week in advance. They were supposed to arrive for Mother's Day, and only were delivered four days later after I had complained. I told them I wanted compensation, and they refunded the $10 delivery, however, I wish that I had read the online reviews before using this company. They have a very bad reputation as scammers. DO NOT USE THIS COMPANY!