LuxuryRetreats.com is a website and company that promises their customers the ability to rent high quality, handpicked luxury villas in more than fifty different locations all around the globe.
How Does It Work?
Though there are other companies that give people the ability rent private villas or homes, Luxury Retreats says that they are one of the only companies, if not the only, that ensures the villas on their rental list are personally inspected so they can guarantee their quality.
Customers can use their website to pick locations they are interested in and choose their villa themselves, through pictures and descriptions, or they can choose to use the complimentary concierge services available to them.
Before and after you rent a villa, LuxuryRetreats.com offers you the use of a personal concierge you can ensure that your villa is fully stocked with food when you arrive, as well as make arrangements for activities for you while you're on your vacation.
The use of the website and the company's concierge services are free, but obviously the villas will vary in cost depending on location, size, features and amenities of the villa, and the length of your stay.
Unfortunately the website does not publish any details about their Refund Policies or Cancellation Policies. Customers who are concerned about this should discuss what policies they have in place with a representative before they confirm reservations.
Customer Service Contact Info
Customers who wish to speak with Customer Service about their questions, concerns, or complaints can do so by phone at (877) 993-0100, by email at [email protected], or by submitting them directly to their website.
This company and their villas seem to receive positive reviews not only from their users but also from third party independent reviewers that like their business model and they way they have successfully incorporated it.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your LuxuryRetreats.com reviews below.
9 ‘LuxuryRetreats.com’ Reviews
Last minute price hike!
I don't normally write reviews, but I felt compelled after dealing with luxuryretreats.com. After spending a considerable amount of time choosing a villa for our Italy vacation, and working with LR we finally decided on our villa. I must say up to this point it had been a pleasure dealing with our agent. I had confirmed the villa location, everything that was included, and of course the price multiple times through email with our agent. Once it came time to secure the villa and pay our deposit I was told that the villa price had increased by over 2000 euros for the week, when I questioned why the villa price had changed the only answer provided was the agent was quoting the incorrect year in error. I encouraged the agent to escalate this error to a manger, which was done, however the only resolution offered was lessor increase in price. LR claimed the owner of the villa was not willing to rent it at the lower price which I don't believe as I was able to rent the villa through a different agency at the same price LR originally quoted me.
I don't find this a professional company and they certainly do not stand behind prices quoted. I feel they really tried to take advantage of us.
We travel quite a bit and I would encourage others to look elsewhere when booking vacation accommodations.
Do not rent from them
We rented a house from luxury retreats. There was a very high deposit ($20,000) but it was a nice house and we thought it was to make sure that good people were renting from the owner. The house was nice and we had a good stay. However, about a week and a half after we stayed, I got a call from Luxury Retreats saying that the owner was furious because the house was severely damaged. I was floored. We spent two hours cleaning up before we left and the place was spotless. There was zero damage. We stay at high end places all the time and take very good care of them. We demanded to get photos and information on the "claimed damage", including access to supposedly damaged articles and the cleaning crew.. They did basically nothing except provide us with some photos that were incomplete and clearly problematic. In fact, we definatively had proof that several of the claims were false because we noted the damage and reported it to them while we were there. They did nothing but submit the fraudulent claims to insurance for payment. They then claimed that they "mediated the dispute" and withheld the difference in the claimed amount and what the insurance paid from our deposit. Unbelievable. Do not trust renting from them.
Florence - Misrepresentation
1. Prior to booking we specifically requested exclusively houses/flats that had working air conditioning. We were traveling with two very small children, one of whom has an allergy to mosquitoes and therefore air conditioning - which we know from prior experience is hard to find in Europe - was a MUST for us.
2. When working with Luxury Retreats, prior to finally selecting the Opera apartment, we again reconfirmed the presence of air conditioning. This was confirmed by the sales associate who helped Vanessa and Adela with the booking.
3. Upon arrival to the apartment we quickly realized that air conditioning was an impossibility. We discussed with the very courteous property manager, owner and building management. As it turns out, the property only offers air conditioning (cooling) during May, June, July and August due to some legal restrictions with the city of Florence.
4. Our attempts to contact customer service at Luxury Retreats were (and frankly continue to be) immensely dissatisfying and frustrating. Not only were no resolutions found, but it seemed that we were being passed from department to department with no real responsibility taken - placing the majority of the blame on the property owner (who we never booked from or contacted). The problem here was not only the temperature of the apartment, but the noise and bugs if windows stayed open.
In conclusion - The property is said to to have been "professionally inspected" by Luxury Retreats but in truth you misrepresented the property to your customer (The Cooper family) and we paid top dollar for a stay in which we were forced to deal with, not only the inconvenience of issue, but also the need to take time out of our holiday to try to incite an appropriate response from you as a service provider.
Total scam - stole $2085 from us
We booked with Luxury Retreats for a stay in Mexico. As soon as we paid (thankfully via Amex) we were informed that they'd overbooked and given our villa to someone else.
We asked to cancel, they of course said yes and since then we have not had our money back, they don't answer calls and I have to therefore call this company a total scam.
Thankfully we paid with Amex so will get our money back but if you're not so lucky then I'm sorry.
Not very responsive
Very disappointing. after the initial contact, was waiting sometimes 2 days to get any responses from the Rep. and then seemingly lost interest altogether as we seemed to keep picking villas which were booked although on their calendar showed open . A complete waste of time. Dealt with another company in the same business and within a day and a half booked a spot due to their ability to provide proper feedback quickly.
These people need to understand that their base clientele is the extremely busy exec type and time is very important to them
Have not seen the house yet but have repeatedly asked for Concierge service and have gotten no response. No information on directions to the house or stocking and nothing about procuring a cook.
Penthouse Pearl Courchevel
We had the worst experience with Luxury retreats. The apartment was titled "luxurious penthouset" but was on the 4th floor of 7 in a very low standard building situated on a backstreet of Courchevel. At 5.30 am there were lots of transportations unloadin/loading and fueling gas outside our window. The noise and the smell woke us up every morning. Luxury Retreats did not take on any responsibility. Luxury Retreats does not live up to its name at all. Very unprofessional. Never stay at Pearl Penthouse if you want a luxurious penthouse.
thoroughly unimpressed...way to much money for mediocre service
I really did not enjoy my experience with Luxury Retreats. I found the sales people to be unprofessional: poor follow through, poor attention to detail, blamed me as the client when a sales person made a clear mistake.
They did not vet the homeowner and the property adequately and there were many many issues from the oven not working, the washing machine being full of mold, the fireplace not having a proper connection to the gas, the Apple TV not working properly, drawers breaking, etc.
I cannot recommend this company and I will not choose them again.
I have been waiting for over two weeks to secure resolution for a villa experience booked through Luxury Retreats that did not come close to being as advertised. I have been routinely assured that my issues are being reviewed by multiple levels in the organization but to no avail. At this point I can safely say that their company has proven to be a great disappointment when called to stand behind theirr product