LuxuryRetreats.com is a website and company that promises their customers the ability to rent high quality, handpicked luxury villas in more than fifty different locations all around the globe.
How Does It Work?
Though there are other companies that give people the ability rent private villas or homes, Luxury Retreats says that they are one of the only companies, if not the only, that ensures the villas on their rental list are personally inspected so they can guarantee their quality.
Customers can use their website to pick locations they are interested in and choose their villa themselves, through pictures and descriptions, or they can choose to use the complimentary concierge services available to them.
Before and after you rent a villa, LuxuryRetreats.com offers you the use of a personal concierge you can ensure that your villa is fully stocked with food when you arrive, as well as make arrangements for activities for you while you're on your vacation.
The use of the website and the company's concierge services are free, but obviously the villas will vary in cost depending on location, size, features and amenities of the villa, and the length of your stay.
Unfortunately the website does not publish any details about their Refund Policies or Cancellation Policies. Customers who are concerned about this should discuss what policies they have in place with a representative before they confirm reservations.
Customer Service Contact Info
Customers who wish to speak with Customer Service about their questions, concerns, or complaints can do so by phone at (877) 993-0100, by email at General@LuxuryRetreats.com, or by submitting them directly to their website.
This company and their villas seem to receive positive reviews not only from their users but also from third party independent reviewers that like their business model and they way they have successfully incorporated it.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your LuxuryRetreats.com reviews below.
9 ‘LuxuryRetreats.com’ Reviews
Have not seen the house yet but have repeatedly asked for Concierge service and have gotten no response. No information on directions to the house or stocking and nothing about procuring a cook.
Penthouse Pearl Courchevel
We had the worst experience with Luxury retreats. The apartment was titled "luxurious penthouset" but was on the 4th floor of 7 in a very low standard building situated on a backstreet of Courchevel. At 5.30 am there were lots of transportations unloadin/loading and fueling gas outside our window. The noise and the smell woke us up every morning. Luxury Retreats did not take on any responsibility. Luxury Retreats does not live up to its name at all. Very unprofessional. Never stay at Pearl Penthouse if you want a luxurious penthouse.
thoroughly unimpressed...way to much money for mediocre service
I really did not enjoy my experience with Luxury Retreats. I found the sales people to be unprofessional: poor follow through, poor attention to detail, blamed me as the client when a sales person made a clear mistake.
They did not vet the homeowner and the property adequately and there were many many issues from the oven not working, the washing machine being full of mold, the fireplace not having a proper connection to the gas, the Apple TV not working properly, drawers breaking, etc.
I cannot recommend this company and I will not choose them again.
I have been waiting for over two weeks to secure resolution for a villa experience booked through Luxury Retreats that did not come close to being as advertised. I have been routinely assured that my issues are being reviewed by multiple levels in the organization but to no avail. At this point I can safely say that their company has proven to be a great disappointment when called to stand behind theirr product