About My Brush Set
My Brush Set, found online at MyMakeupBrushSet.com, is a company made up of professional beauticians who “live and breathe makeup every day” and offer their customers high quality cosmetics and brushes.
How Does It Work?
According to their website, My Brush Set says that their company understands “the balance and form of perfectly durable and functional makeup brushes” and has conducted extensive research and development of their brushes to make sure they fit this important criteria.
They offer their brushes in a range of sizes and brush hair combinations, as well as the ability to purchase them as single brushes or in full sets of brushes that come in a selection of colors and styles.
My Brush Set works like any other online retailer, providing their customers with many different categories of products, including Make Up Brushes, Single Brushes, Cosmetics, Clearance Sale, Beauty Box, and more, as well as a search feature that will help you find specific products you are hoping to find.
Since this company carries such a wide array of products, there are far too many price points available on this website at any one time to quote a single price range. That being said, their website claims that they offer prices that are up to 85% lower than other competitor websites, and automatically provide free shipping on all purchases that total more than $100.00.
There is a problem with the Refund Policy offered with this company. The Frequently Asked Questions page states that they accept returns for refunds up to 90 days after your date of purchase. Unfortunately, the link to their Returns Policy states that they will only honor refunds for products which are returned within 30 days.
This discrepancy is obviously a serious problem for customers. Customers who are considering buying a purchase of any significant value may want to contact Customer Service in advance to determine the real details of the policy. If you have already purchased a product that you are hoping to return, it must be in unused, new condition with all the original packaging in order to successfully return it in any time frame.
Customer Service Contact Info
Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by email at [email protected]
Unfortunately there are not many reviews of this company and their products available at this time, and many of the reviews that are available are from bloggers acting as affiliates, which makes it difficult to determine how unbiased these reviews are.
That being said, of those reviews most of the complimentary things that are being said have to do with how great the brushes look – style and quality of patterns and colors – compared to how much money was paid for them. There is actually very little said about the quality of the cosmetic application of these brushes.
Competitors and Alternatives?
Online cosmetics and beauty tools retailers are not rare and include many different companies and services, both domestic and international, like Sephora.com, Amazon.com, major department stores like Macy's, and many others.
If you have any experience with this company or their products, please leave your My Brush Set reviews below.
16 ‘My Brush Set’ Reviews
I think it's disgusting.
I hate this, I wrote a review on their site, it didn't appear, then it hit me, it's just bogus reviews.
Judging from all the reviews here as well, I don't think anyone that has ordered what they want has received it at all, or ended up having to send it back.
I ordered a hair straightener over a month or so ago, I assumed or it's Christmas season just a hold, still nothing, and I'm devastated because I love straight hair, but obviously not from my brush set! Completely frustrated, and I think this company should definitely be sued out right, for scamming many people, and also I think they should go through the buyers list and refund everyone that has complained they are a scam, because it's the worst scam I've seen, and I was warned, screw "My brush set!"
I had no problem
I ordered the 25 piece makeup brush set from them and then checked to see if they were legit, which as I was reading all these reviews I thought oh crap. But then I remembered that I paid through PayPal and clicked the option 'pay when delivered' so I knew that if I got screwed, PayPal would make it right. I actually forgot about that I ordered it and checked my email for the tracking and it said that it was delivered today. So I go out to get the mail and it was there. The set looks nice. I gave it 4 stars only because I wish all the brushes had the names on them.
Zero stars because they have done zero for me except take my money. I reveived a tracking number email and thstatis has never changed in over a month past the expected delivery date. Still says in transit. When I first inquired through the shipping tracker I never got a response. I emailed the company for assistance and was told it was on the way and should let them know if it doesn't move in over a week well my inquiry was already advising them it hadn't moved in 3 weeks so clearly there was an issue. No response to my reply. Received a feedback email where I expressed my concern again with no response. Sent them another inquiry and this time got the exact same canned response email. I have now asked about a refund in my last 2 inquiries and have not received a response to that request. Do not buy from this company they are clearly out to take your money and run.
First time I've just this company. Never again. Placed an order on 18th June and I'm still waiting nearly a month later for receipt of goods. Sent several emails to be told I will have to wait as they are processing thousands of orders and have limited stock!! Great we'll just give you the money shall we and wait until it's convenient to you to meet the expectations of the customer shall we?
STEER CLEAR and shop at Boots would be my advice.
SCAM SCAM SCAM
Hi.I order from them us for over a month ..Till today I did't receive anything..I write them 3 emails and ask for my money back..Unfortunately they ignored me and the only answer I have from them is :::Sorry the product is out of stock..Save yourself money and time and never order from MY BRUSH SET anything..They are taking your money away without any remorse.
FULL OF LIES
This company is just GOD AWFUL!
Any time you're buying anything online from an "independent company", you risk the chance of not receiving your items/getting scammed. These guys are exactly that. DO NOT BUY ANYTHING from them. I had the sudden urge to buy their "mermaid oval brushes" one day so I placed my order THEN checked out the reviews for their website. Worst mistake ever.
After they apparently sent out my items and gave me a tracking number, I checked the status of my package and eagerly awaited for my stuff. Well,nothing showed up the date of the delivery so I called my courier to see what happened. They told me to contact their customer service which I did. Their "customer service" is great; they'll answer you within 24 hours so it sounds like they're on top of keeping their customers happy but in reality it's all lies and a bunch of finger pointing and excuses. I got tired of their garbage and their back and forth communication for 2 weeks with no action on their end so I disputed it with my credit card company. Within 4 days of contacting my CC company, they resent ALL of my items which actually showed up about a month AFTER the "original delivery date". Not to mention when they finally sent my items out, they used the exact same tracking number as when they had sent it out that first time. Once that package showed up out of the blue (there was no notification on their end to indicate they had actually sent it to me, the only reason i knew was because I was curious and randomly checked that link they sent me for the status update), I had them ship it right back to them.
Save yourself the trouble of having to put up with their lies and DO NOT BUY FROM THEM.
I ordered a few different items from this site after seeing people rave over them. I made my order on March 24th it is now April 12th and still nothing. I've sent several emails to only receive two bogus emails about a delay and giving me a measly 10% off promo. I dont advise anyone to purchase from this site. Oh! and how could I forget, in a email I recieved yesterday I was told two of my items were no longer in stock and I'd have to wait to get them. After seeing these reviews and experiencing this trouble im pretty sure I probably wont recieve them. If you do go ahead and order best of luck to you, this company deserves a negative five star rating .. too bad that isnt an option!
Scam!!! don't buy.
I order the LCD ceramic triple barrel curling iron. I purchased this on 1/26/17 it is now 2/22/17. I send 3 emails asking about it, all I get is we are out of stock, I have asked to cancel the order and refund but they don't cancel. obviously its I scam..... I will be calling American express to get my money back. I would give it a 0 stars but it's not an option.
I'm reporting this "company" to Ebay, Facebook, PayPal, major banks and creditors, and the BBB today. This is a scam and they have no problems scamming people, no remorse for it, and no intentions to solve any issues they may have caused. Do not fall for it. Buy the brushes elsewhere.