NewChic.com is the online home of NewChic, an online retailer and clothing company that says they were established with the goal of becoming one of the leading international online fashion stores.
How Does It Work?
According to their website, NewChic.com was founded to give people a place to find high-quality clothing and other fashionable accessories at affordable prices. They choose their newest styles, clothing, and accessories by considering what it is their clients truly want.
The website says that they know people don’t always want to be dressed just like everyone else, in the same old trends that can be found at any store, so NewChic attempts to provide items that are newer and trendier.
Like any other clothing and accessories website, you can simply go to their website and use their search feature to find a specific item you are interested in or you can search through their offerings by categories, like Weekly New, Women, Men, Bags, Shoes, Beauty, Jewelry, Accessories, Top Sale, and Clearance.
With such a wide variety of different items, there is no particular price range for their products. Since each individual customer's order will differ depending on size, materials, and whether or not the item is discounted, prices will always vary.
The website says that one of their most primary goals and concerns is that their customers always feel as though they are the most important factor for the workers of NewChic. Because of this, they do allow their customers to return or exchange items they bought if they are unhappy with them.
First and foremost, any items you would like to be considered for a refund must be unused, unwashed, with all original tags and original packaging and you must be able to successfully return the product within 7 days from the date of delivery in order to receive a refund.
Customer Service Contact Info
Customers can contact their Customer Service team to discuss any questions, concerns, or complaints by email at [email protected] Unfortunately at this time, they provide no phone number or other form of direct communication.
Unfortunately there are hardly any reviews available for this website and their products at this time, making it difficult for prospective customers to determine whether or not this a website they really want to be shopping with, and the few reviews which are available are vague and mixed in tone.
However, it is important to point out that this company provides a fairly worthless Refund Policy, because customers are responsible for paying for their return shipments which must make it back to an international warehouse within seven days of the date of delivery. Depending on what you’ve ordered, this shipping cost could easily outweigh what you will get back from your refund. Because of this, customers who order from this website for the first time should try a small order to begin with, so they aren’t at risk for losing a large amount of money.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your NewChic.com reviews below.
64 ‘NewChic.com’ Reviews
So glad I found this website
I was recently burned by going to a new website. So not knowing Newchic, I was initially wary of buying from them. What a pleasant surprise they were. First i really liked the items I bought from them - well made and just as described. Second, their customer service is way above the usual. They answer email questions immediately and ship very quickly. I look forward to buying from them again.
So far very happy
I have ordered 4 items from New Chic over the last couple of months and so far two have arrived. One took ten days and one took 26 days. As I found their products delightful and they fitted well I dont begrudge the time for the very reasonable postage. When I emailed to query why the second product was late, they put me onto the tracking company's website which traced my purchases. I'm left impressed with the affordable and good designs
Have not received my shoes
I didn't receive my order. I order it on November 15th 2017. Still I have not received my shoes. They have my money. It is on my computer Bank statment,
I would like my shoes. One mens and one womens . Please call me in the USA number is 317-831-5946.
Do not order from this company
DO NOT ORDER from this Chinese company. I ordered 3 dresses in September. It took over a month to get one (it was HUGE). They cancelled 1 without telling me. They supposedly sent the last one 3 Nov.....It is now 3 Dec - AND IT IS STILL NOT HERE. Over 2 months since I first ordered. They refuse to refund me.
Awareness changes everything
You gotta wonder when a dress is muslin but described as "Muslim." That's irresponsible and careless. These days, shouldn't we be striving for better?
BEWARE of DECEITFUL Seller
Ordered 3 bras & has been sent 2 different sizes which is significantly different from advertised size chart. The misfit can be identified visually hence no fitting is required.
Requested return which Newchic refuses straight away, citing "hygiene" reason despite products have not been used, Although it was seller's fault, their agent only offer partial refund for keeping the products. They don't care about customers as keeping the money is their main goal.
Please beware that seller's offer no direct email & communication can only be done via their site so you have no records. Possible fake feedback on their products which can only be left via their website thus quarantined & falsified.
Can't reach solution with Newchic & requested Paypal to step in. Buyers beware!
I have purchased from Newchic previously. Over a period of two years two items. One fitted correctly, the next was way to big and now my latest purchase that arrived with pocket stitching giving way, and tough I ordered a 3xl to their measurement chart, being an 18 to 20 Australian, it is a tight fit and I need to refund on size and poor quality.
Have just received an email from Newchic saying stitch the fault myself or get someone to do it and I should have used the size chart (I did). Also returning the item will be expensive to China.
So I will not buy from them ever, have a garment that is useless and out of pocket.
I have also noted the Newchic and Buykud have the same products and platform so I would be wary about them being the one company.
Waste of time...
I order a product from New Chic at the beginning of September. I waited the 7-20 days recommended by their online support FAQ page for my country. I wrote an email asking where my product was after 4 weeks and they asked for my patience, so I waited another 2 weeks. When the product did not show up after 6 weeks I sent another 3 emails and each time was asked by New Chic to be patient. Finally after 8 weeks, I resolved the issue by chatting with a customer service agent online and they did issue me a refund. My advice is to walk away from New Chic - they do not listen to their customers and make it very difficult to either recieve what you bought or get a refund. They will also tell you to be patient using form letters and never really look at your case!