NewChic.com is the online home of NewChic, an online retailer and clothing company that says they were established with the goal of becoming one of the leading international online fashion stores.
How Does It Work?
According to their website, NewChic.com was founded to give people a place to find high-quality clothing and other fashionable accessories at affordable prices. They choose their newest styles, clothing, and accessories by considering what it is their clients truly want.
The website says that they know people don’t always want to be dressed just like everyone else, in the same old trends that can be found at any store, so NewChic attempts to provide items that are newer and trendier.
Like any other clothing and accessories website, you can simply go to their website and use their search feature to find a specific item you are interested in or you can search through their offerings by categories, like Weekly New, Women, Men, Bags, Shoes, Beauty, Jewelry, Accessories, Top Sale, and Clearance.
With such a wide variety of different items, there is no particular price range for their products. Since each individual customer's order will differ depending on size, materials, and whether or not the item is discounted, prices will always vary.
The website says that one of their most primary goals and concerns is that their customers always feel as though they are the most important factor for the workers of NewChic. Because of this, they do allow their customers to return or exchange items they bought if they are unhappy with them.
First and foremost, any items you would like to be considered for a refund must be unused, unwashed, with all original tags and original packaging and you must be able to successfully return the product within 7 days from the date of delivery in order to receive a refund.
Customer Service Contact Info
Customers can contact their Customer Service team to discuss any questions, concerns, or complaints by email at [email protected] Unfortunately at this time, they provide no phone number or other form of direct communication.
Unfortunately there are hardly any reviews available for this website and their products at this time, making it difficult for prospective customers to determine whether or not this a website they really want to be shopping with, and the few reviews which are available are vague and mixed in tone.
However, it is important to point out that this company provides a fairly worthless Refund Policy, because customers are responsible for paying for their return shipments which must make it back to an international warehouse within seven days of the date of delivery. Depending on what you’ve ordered, this shipping cost could easily outweigh what you will get back from your refund. Because of this, customers who order from this website for the first time should try a small order to begin with, so they aren’t at risk for losing a large amount of money.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your NewChic.com reviews below.
67 ‘NewChic.com’ Reviews
I have purchased from Newchic previously. Over a period of two years two items. One fitted correctly, the next was way to big and now my latest purchase that arrived with pocket stitching giving way, and tough I ordered a 3xl to their measurement chart, being an 18 to 20 Australian, it is a tight fit and I need to refund on size and poor quality.
Have just received an email from Newchic saying stitch the fault myself or get someone to do it and I should have used the size chart (I did). Also returning the item will be expensive to China.
So I will not buy from them ever, have a garment that is useless and out of pocket.
I have also noted the Newchic and Buykud have the same products and platform so I would be wary about them being the one company.
Waste of time...
I order a product from New Chic at the beginning of September. I waited the 7-20 days recommended by their online support FAQ page for my country. I wrote an email asking where my product was after 4 weeks and they asked for my patience, so I waited another 2 weeks. When the product did not show up after 6 weeks I sent another 3 emails and each time was asked by New Chic to be patient. Finally after 8 weeks, I resolved the issue by chatting with a customer service agent online and they did issue me a refund. My advice is to walk away from New Chic - they do not listen to their customers and make it very difficult to either recieve what you bought or get a refund. They will also tell you to be patient using form letters and never really look at your case!
Worst cheaters - NewChic
I was going back and force with NewChic for 2 weeks. And just now I got a letter:
If the item you receive is damaged, please email our Customer Service some photos and a description of the issue within 14 days of receiving the item.
We need some photos to show the problem."
Finally , I got it!!!!!!!!!!!!!! But now too late for me. Because 14 days time period expired.
Before they ask me to send photo of items , labels from front, then back, then something else.....
NewChic - the worst cheaters and liars
I have bought 2 men's shirt from Newchic. Overall, it has been a disappointing experience for the following reasons:
1. Getting the size right for a men's shirt seems straightforward; however, the shirts I received were far too small. Maybe the sizes are more appropriate for Chinese men, where Newchic is based?
2. The shirts looked good on their website. However, when holding the shirts in my hand, I noticed that the material felt cheap and flimsy.
3. If I don't like the shirts, no problem, one would think, I send it back and get reimbursed, right? Not with this company, they are sourcing directly out of China and they told me over a long period in a long email exchange, that they would reimburse me after they receive it. I gave up after about 3 months.
Very bad experience with NewChic
1.Vintage Flowy Chiffon Two Pieces Set Dresses
Color:Yellow,Size:US 14(Our Size:4XL)
The fabric for top is not made from the correct material/ texter
The top not what I see on a picture and what I want to buy
You advertise one product and sent me another
2.Vintage Floral Embroidered Sleeveless Two Layers Long Maxi Dresses
Color:Yellow,Size:US 14(Our Size:2XL)
Dress is huge, but sleeves is too small
Never resolved an issue!
The worse company I have deal woth
Can not returned defective product.
Do not plan to return. You would not be able to!.
I spend $70. They offer me $5 back.
Company sending a standard not related to my situation responds on all my letters. Problem was never resolved.
Very comfort boots and amazing service!
I had a problem with the boots I bought, so I sent an email to customer support. I get an answer by 12 hours, and after some questions they sent me immediately a new product for free!
PUT OF STOCK OR ARE YOU USING MY MONEY AS FINANCE?
Unfortunately I hadn't read the bad reviews if new chic until I placed an order. I read them the day after so looked at delivery status....as feares they had taken payment for goods out of stock . Seeing others wait months for items then another 2 weeks for refund one may suspect this company may be using buyers money as finance.....I also see reviews which say goods are inferior to the advertised item....never again!