NewChic.com is the online home of NewChic, an online retailer and clothing company that says they were established with the goal of becoming one of the leading international online fashion stores.
How Does It Work?
According to their website, NewChic.com was founded to give people a place to find high-quality clothing and other fashionable accessories at affordable prices. They choose their newest styles, clothing, and accessories by considering what it is their clients truly want.
The website says that they know people don’t always want to be dressed just like everyone else, in the same old trends that can be found at any store, so NewChic attempts to provide items that are newer and trendier.
Like any other clothing and accessories website, you can simply go to their website and use their search feature to find a specific item you are interested in or you can search through their offerings by categories, like Weekly New, Women, Men, Bags, Shoes, Beauty, Jewelry, Accessories, Top Sale, and Clearance.
With such a wide variety of different items, there is no particular price range for their products. Since each individual customer's order will differ depending on size, materials, and whether or not the item is discounted, prices will always vary.
The website says that one of their most primary goals and concerns is that their customers always feel as though they are the most important factor for the workers of NewChic. Because of this, they do allow their customers to return or exchange items they bought if they are unhappy with them.
First and foremost, any items you would like to be considered for a refund must be unused, unwashed, with all original tags and original packaging and you must be able to successfully return the product within 7 days from the date of delivery in order to receive a refund.
Customer Service Contact Info
Customers can contact their Customer Service team to discuss any questions, concerns, or complaints by email at [email protected] Unfortunately at this time, they provide no phone number or other form of direct communication.
Unfortunately there are hardly any reviews available for this website and their products at this time, making it difficult for prospective customers to determine whether or not this a website they really want to be shopping with, and the few reviews which are available are vague and mixed in tone.
However, it is important to point out that this company provides a fairly worthless Refund Policy, because customers are responsible for paying for their return shipments which must make it back to an international warehouse within seven days of the date of delivery. Depending on what you’ve ordered, this shipping cost could easily outweigh what you will get back from your refund. Because of this, customers who order from this website for the first time should try a small order to begin with, so they aren’t at risk for losing a large amount of money.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your NewChic.com reviews below.
67 ‘NewChic.com’ Reviews
Great customer service
New Chic are very easy to deal with and very helpful. I do like their fashion, but when one item was too small they simply refunded the money after I sent photos to show them. They were great to deal with and I will buy from them again.
Nice shoes and good customer service
I decided to try this company because the SOCOFY shoes were really cute. Shoes are in whole sizes and I am a 7.5 but since so many reviews said that shoes run small, I ordered the size 8 (39). It was too big but the shoes were adorable so customer service resolved it for me by sending me the size 7 (38) and I only paid the shipping. Because returning would be more expensive than the shoes, they allowed me to keep the size 8 and I am going to gift them to a friend.
The quality of the shoes I ordered was all excellent.
Shipping takes a lot longer than other companies but it isn't a deal killer. If you are buying something for an event or party, give it 4 weeks. It took 3 weeks to get these shoes.
Overall a good experience and I would buy again from this company.
New Chic Don't Bother
Don't pay for returns but send you the wrong thing.
Sizing is an issue - too small - even the shoes.
You must contact them prior to sending back an item however their website does not work so guess what... you cannot return anything.
Unethical company. There are good Asian sellers out there - don't bother with this one - you will just waste your money and get frustrated. They are not a good seller for America.
Charged for back ordered item
After ordering an item that showed as in stock, I saw that my order was backordered. They had already charged my credit card, but no shipping date was provided. I tried to cancel my order and am now disputing the charge with my credit card company. STAY AWAY FROM THIS COMPANY.
I realized that the cost of the shoes was indicative of what I would probably get but hoped for a mild surprise. Unfortunately, these shoes are of such poor quality, too small and have such a strong, pungent factory odor that I cannot wear them. Too cheap to return but, quite honestly, if I paid $20 it was $19.50 too much.
I have some pants on the way, and I'll still hope for the best, but if not, I will certainly post an appropriate review.
they said I could cancel backorders but only allowed me to cancel one
Will not deal with this company again. Will make it a point to tell all of my media friends this is a company to avoid completely.. They will live chat you when placing an order but after that you are out of luck getting any help.
Don't order bras from these people - they are so small and no after sales service or returns!
The bra sizing is obscure - ordered my size and it doesn't go near me. All they do is argue the toss about their sizing and our sizing - not acceptable!! If they sell here, they should sell the right sizes. DO NOT DEAL WITH THIS COMPANY, THEY ARE A SHAMBLES!
We bumped into this website and liked it. Prices looked attractive also. We ordered 2 pairs of shoes on a Sunday night, and received them via DHL on the following Thursday, shipped from Singapore. Quality seems good, size was right, all in all — we're happy.
I read some bad reviews here, but from OUR experience — all's good.