NewChic.com is the online home of NewChic, an online retailer and clothing company that says they were established with the goal of becoming one of the leading international online fashion stores.
How Does It Work?
According to their website, NewChic.com was founded to give people a place to find high-quality clothing and other fashionable accessories at affordable prices. They choose their newest styles, clothing, and accessories by considering what it is their clients truly want.
The website says that they know people don’t always want to be dressed just like everyone else, in the same old trends that can be found at any store, so NewChic attempts to provide items that are newer and trendier.
Like any other clothing and accessories website, you can simply go to their website and use their search feature to find a specific item you are interested in or you can search through their offerings by categories, like Weekly New, Women, Men, Bags, Shoes, Beauty, Jewelry, Accessories, Top Sale, and Clearance.
With such a wide variety of different items, there is no particular price range for their products. Since each individual customer's order will differ depending on size, materials, and whether or not the item is discounted, prices will always vary.
The website says that one of their most primary goals and concerns is that their customers always feel as though they are the most important factor for the workers of NewChic. Because of this, they do allow their customers to return or exchange items they bought if they are unhappy with them.
First and foremost, any items you would like to be considered for a refund must be unused, unwashed, with all original tags and original packaging and you must be able to successfully return the product within 7 days from the date of delivery in order to receive a refund.
Customer Service Contact Info
Customers can contact their Customer Service team to discuss any questions, concerns, or complaints by email at [email protected] Unfortunately at this time, they provide no phone number or other form of direct communication.
Unfortunately there are hardly any reviews available for this website and their products at this time, making it difficult for prospective customers to determine whether or not this a website they really want to be shopping with, and the few reviews which are available are vague and mixed in tone.
However, it is important to point out that this company provides a fairly worthless Refund Policy, because customers are responsible for paying for their return shipments which must make it back to an international warehouse within seven days of the date of delivery. Depending on what you’ve ordered, this shipping cost could easily outweigh what you will get back from your refund. Because of this, customers who order from this website for the first time should try a small order to begin with, so they aren’t at risk for losing a large amount of money.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your NewChic.com reviews below.
67 ‘NewChic.com’ Reviews
I ordered pants on September 19 and paid for expedited shipping. It is now October 12th and have not seen them. I used there on line chat but they just give you the run around and claim that it takes 1-3 days to do a shipping track or some other excuse. I've done this chat thing twice now and they give you the same load of crap pushing you off for a few days and then providing no additional information.
As you can see from all reviews this company is not to be trusted and it should be shut down. One star is too many
Avoid buying from NewChic
Most pitiful excuse for shoes.....
The description assured me the shoes were made of leather, but I have a pair of plastic looking shoes that appear as it they were (badly) painted with psuedo leather tiger stripes. You have never!
I was so studpid to fall for this.
Impossible to comply with their return policy one would have to run to the PO immediately and who has time to do that? And, it takes several days to get over the shock of having paid 36.00 for these ridiculous looking shoes and poor quality shoes. Also, the postage would be costly so not worth the effort in the end.
In my case at least, NewChic has been a purveyor of very low quality goods that they advertised on line as leather when they clearly are not. Caveat emptor.
Newchic's customer and refund policy are rubbish. I experienced a similar problem as a previous reviewer, and only half my order was received - the rest was promised when it was in stock. After some considerable time and much useless correspondence, I took this up with e-bay and 'eventually' got a part refund. The clothes look very nice online, but are cheap and I shall not deal with this company again.
Avoid this company
I placed an order for two coats after seeing a promotion on Facebook. They said delivery would be within 7-10 days. After 7 days of placing the order, I received an email that one of my items was out of stock so there would be a delay. They expected new stock within 48 hours. Those 48 hours passed, I heard nothing. I gave it another 24 hours then chased for a status update. I got a response from customer services 48 hours later and was told now both items were out of stock and wouldn't be available for another 8 days. I cancelled my order and am currently waiting up to 14 days for my refund.
I plan on posting this review everywhere I can for the simple fact: a company should not be marketing promotions on global social media if they cannot meet demand and do not have the customer service to deal with issues promptly. Such a massive waste of time! Avoid them!
The products do not look like those they advertise
Very cheap construction. Colors did not match the advertised merchandise. Terrible return policy! You have to send items to China. I would not buy from this company again.
I Would not be caught dead carrying one of the purses I bought from New Chic. How do I say rip off?
I ordered mens lace up joggers
they sent me a tiny pair of ladies slippers
They replied to my email and said they would work something out
just give them 1 to 3 days
have heard nothing so I file a dispute with paypal hope they can sort it
the web site says newchick Australia after you order they tell you the goods are coming from china its a scam be careful
I would being buying all my shoes here if they had larger sizes!
I don't understand why this company doesn't get sizes above 12. I love there styles but always disappointed that they don't service the strong men in this world that require sizes 14 USA or larger. This must be a Chinese or oriental company only servicing those with tiny feet. I would be buying so much from them if they included the bigger as there customer as well.
I've ordered items online before with "great" to "excellent" service. This was the first time I order from NewChic. I will admit order came at the time it was promised, but it was missing 1 pair of shoes. That's where the problem started, My efforts to contact them, in short, was fruitless. It seem impossible to simply contact them. I did manage to get an e-mail out, 2 days ago, but not sure if it had been received. No response yet.
Newchic Order Number:
Men Pure Color British Style Outdoor Business Casual Driving Loafers
Color:Dark Brown , Size:US 8.5
Not sure if missing item were back order or what. There was no follow up email on order.
I was planning on purchasing more items, but base on my current experience, I'm not sure.
Don't order from these people
The sizes do not match us sizes no matter how large you go you're still going to get an extra small. No return labels in the package you're ordering from China off the mainland