NewChic.com is the online home of NewChic, an online retailer and clothing company that says they were established with the goal of becoming one of the leading international online fashion stores.
How Does It Work?
According to their website, NewChic.com was founded to give people a place to find high-quality clothing and other fashionable accessories at affordable prices. They choose their newest styles, clothing, and accessories by considering what it is their clients truly want.
The website says that they know people don’t always want to be dressed just like everyone else, in the same old trends that can be found at any store, so NewChic attempts to provide items that are newer and trendier.
Like any other clothing and accessories website, you can simply go to their website and use their search feature to find a specific item you are interested in or you can search through their offerings by categories, like Weekly New, Women, Men, Bags, Shoes, Beauty, Jewelry, Accessories, Top Sale, and Clearance.
With such a wide variety of different items, there is no particular price range for their products. Since each individual customer's order will differ depending on size, materials, and whether or not the item is discounted, prices will always vary.
The website says that one of their most primary goals and concerns is that their customers always feel as though they are the most important factor for the workers of NewChic. Because of this, they do allow their customers to return or exchange items they bought if they are unhappy with them.
First and foremost, any items you would like to be considered for a refund must be unused, unwashed, with all original tags and original packaging and you must be able to successfully return the product within 7 days from the date of delivery in order to receive a refund.
Customer Service Contact Info
Customers can contact their Customer Service team to discuss any questions, concerns, or complaints by email at [email protected] Unfortunately at this time, they provide no phone number or other form of direct communication.
Unfortunately there are hardly any reviews available for this website and their products at this time, making it difficult for prospective customers to determine whether or not this a website they really want to be shopping with, and the few reviews which are available are vague and mixed in tone.
However, it is important to point out that this company provides a fairly worthless Refund Policy, because customers are responsible for paying for their return shipments which must make it back to an international warehouse within seven days of the date of delivery. Depending on what you’ve ordered, this shipping cost could easily outweigh what you will get back from your refund. Because of this, customers who order from this website for the first time should try a small order to begin with, so they aren’t at risk for losing a large amount of money.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your NewChic.com reviews below.
67 ‘NewChic.com’ Reviews
Ordered 2 small and 1 large(42 cms) bag, the 2 small(30cm) and cheap (£7) came but the large had not arrived a month after the first 2. After contacting them I was told to go to the PO and check etc.
Finally they sent me the bag "again" and when it arrived it was smaller than the others and worthless to me.
11 emails have now been ignored and I have wasted over £20 and have a bag that could just hold a smallish hamster.
Doesn't understand the American market at all
NewChic does not know American sizes at all. I ordered a pair of US M shorts but they sent me US XL shorts. HUGE. They refuse to send me new shorts because they needed a photo of a "SKU label", which was never sent to me. I sent them picture of the shorts, every tag on the shorts (which clearly showed that they shorts were XL) as well as the shipping label. They still refused to send me the correct shorts and eventually offered me a refund. Unfortunately, that refund will take 10 (!) days to process so I'm turning to my credit card company for a chargeback. They really shouldn't do business with the US, they don't know how to treat American customers.
Got as far putting items in my bag and having second thoughts. Realised it was all a scam and didn't complete my purchases I got emails saying don't forget to complete your purchase, also a lot of other websites I visited had a little Newchic pop up advert with the items I had picked?
Shopping on line may be the future but it is also buyer beware!!
Definitely a scam site
Lots of other people have posted about how their clothing is a scam. So are their garden plants.
They advertise a large number of impossible plants and flowers -- the photos are pure photoshop -- and send people killed seeds which never sprout into anything, probably on the basis that most people will simply assume something wrong with their gardening or "natural" seed failure. The fact is, the photoshopped flowers and killed seeds are a deliberate scam.
The company do not acknowledge communication, much less respond to it.
They are using a loophole through paypal, they send you the cheapest item of your order and say that they cancelled your other items giving you a false order number when cancelling!!!!! you will receive only the cheapst item if you are lucky and they will use that to prove delivery of the ENTIRE ORDER causing you to loose the total amount!! which they will NOT refund you for!!!
DO NOT BUY FROM THESE CROOKS! THEY STOLE £43 FROM ME!!!
PAYPAL does not cover this!! YOU WILL LOSE THE DESPUTE!!! and PAYPAL allows them to persue due to a loophole.
THIS IS A PROFESSIONAL SCAM COMPANY, PLEASE SOMEBODY DO SOMETHING ABOUT THIS COMPANY!
Save your money and shop somewhere else!!
DO NOT order from this company!! They will screw you over when you attempt to return items. I have been dealing with them for over 3 months to refund my order, and they just give unacceptable excuses "as claiming they STILL haven't received the order back" when it has been OVER 3 months since it was shipped back to them!
OH...it was also shipped the same day for an order I refused, but they got that one back!! Just not the orders where they have to refund my money!! Save your money and shop somewhere else!!!!
dont waste your money. Poor quality and terrible service. Still waiting for items ordered over a month ago. Trying to return an item but customer service is not responding very well. A lesson learned,
Strung me along fur two months with phony promises that shoes should arrive any minute; fake "tracking" report (mostly in Chinese) claimed they'd already been delivered; when I inquired I just kept getting emails saying "Congratulations! Your order has shipped!"
NO order was ever received!
Fell apart on first wearing
The quality is the worst I have ever seen. I bought a dress, I even managed to guess the right size, it was a little big for me ..but ok.
The seams ripped apart on the first wearing... Very upsetting. Steer clear of new chic ...more like 'old sh**! '
Not a happy camper with this company
All the items I have purchased from this company do not fit. I made the mistake of ordering several items before I knew about the size difference. Now I have an order out that I paid for and have not received. It is for ladies underwear. I liked the product from an earlier purchase. There is no real way to get them to answer your questions. I am giving up. I think it is a scam.