OneHourTees.com is the online home of OneHourTees, a custom t-shirt printer based in the city of Chicago which promises to provide people with affordable custom products in as little as one hour.
How Does It Work?
According to their website, the team at OneHourTees.com utilizes the latest technology of “direct to garment printing machines” to have the ability to both design and print a t-shirt for their customers within one hour.
As a Chicago based store, their website says that 85% of their current business is local and they have actually worked with more than 600 schools within the Chicago-land area, as well as WGN, Motorola, Kiss FM, Comcast, Target, Verizon, and YMCA.
OneHourTees.com does provide their customers with a standard pricing guide on their website so you can get an understanding of what your order may cost you. But customers who are interested in getting specific pricing for their order before they place it will want to request a free quote.
Their Quote page allows customers to provide as much information about their potential order as possible so that the OneHourTees.com staff can give you an accurate price quote for your project. Customers do have to understand that this quote submission is not an official order, however. After you receive your quote you will have to go through the actual order process.
Unfortunately this company does not appear to offer their customers any kind of a standard Refund Policy at this time, likely because they work with so many different types of customers and so many different types of orders. Customers who are concerned about how to successfully cancel an order or how to get their money back when they are dissatisfied with a product will want to call their Customer Service team and see what kinds of policies they have in place.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 773-687-0520 or by email at [email protected]
This company doesn’t appear to have great reviews at this time, and the customers’ complaints all appear to be about the same topics: the quality of work and the customer service.
To be fair, the quality of their work is not described as bad necessarily, but rather kind of what you would expect from a company that is turning around custom t-shirts in a very short period of time and at low prices. So instead of being really framed as a complaint, most of these reviewers are simply saying that new customers should understand what they are ordering.
The customer service on the other hand does appear to be a really serious issue for some customers. If you take the time to look around their website, it is obvious that the people running this shop take a lot of fun from being sarcastic, irreverent, and short, which comes off to some customers as being rude or careless.
Most likely this is simply a difference in style and attitude between OneHourTees.com and their customers, but if you are someone who won’t find humor in snarky replies to your questions, you may be better off shopping elsewhere.
Competitors and Alternatives?
Generally speaking stores that are able to turn over custom t-shirt orders this quickly are easiest to find in your own personal residential area and are often independently owned and operated stores. Customers who are simply searching for the ability to bulk order custom shirts without needing a quick turnaround time will have some larger scale options that they can order online.
If you have any experience with this company or their products, please leave your OneHourTees.com reviews below.