PatPat.com is the online home of PatPat, a company that says their goal is to provide parents with high quality children’s clothing and accessories at affordable prices.
How Does It Work?
According to their website, the creators of PatPat.com understood that parents genuinely want the best for their families but that this was often equated with spending large amounts of money at every time. PatPat wanted to give parents a way to give the things they wanted to their children without breaking the bank.
To do this PatPat.com has eliminated the traditional middleman from the production and sales process. Their website says that all the additional steps from production to the store are what result in the high prices customers pay, so they made this process as simple and as efficient as possible so they could the savings on to their customers.
They also provide their customers with up to 20 daily sales events which launch at 6 am every day and give their customers a way to find deep discounts on toys, clothing, baby essentials, and other accessories for mom and baby, often up to 90% off retail pricing.
Currently this company says that they offer a mobile application for both iOS and Android devices.
Because this company offers their customers such a wide range of products, customers will need to look at the specific product page of the item they are considering purchasing to see the exact pricing.
PatPat.com says that your satisfaction is their highest concern, which is why customers have the option to return any item that they are not satisfied with within the first 14 calendar days after their item is delivered. Please note that original shipping fees will not be included in the refund, and the cost of return shipping is the responsibility of the customer as well.
To initiate their return, customers will need to email their Customer Service team with their order number and the specific items they wish to return, and their Customer Service team will respond by providing you with a Return Authorization Number.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by email at [email protected] or by submitting them directly to their website through their Contact Us link.
Unfortunately this company appears to have mixed reviews at this time. While some customers report being very happy with their experiences and their products, other customers have reported some complaints. Not all the complaints are the same, however. Some customers said they were frustrated with the delayed delivery process, while others said they were unhappy with the products received.
But most customers who were unhappy with some aspect of their experience did say that this company had good customer service and honored their Refund Policy, which is very important to all their customers, especially new customers.
Competitors and Alternatives?
There are many different clothing stores that are designed specifically for children, including those that sell gently used clothing, direct to consumer clothing, or services that provide personal styling services for children, so customers will genuinely have a wide variety of options when looking for alternatives to PatPat.com.
If you have experience with this company or their products, please leave your PatPat.com reviews below.
28 ‘PatPat.com’ Reviews
If I could give zero stars I would.
I ordered 3 weeks ago and they still have not shipped my order. I asked to cancel the order as it was a Christmas gift (Christmas is over) and this seems easy since they haven't even sent it. Of course they refuse to cancel the order. I have serious doubts on whether the order will ever come. I may need to dispute the credit card transaction if it doesn't arrive.
First off, when I inquire about an order then I expect an ANSWER not a generice email. Second, when I call your line I expect an answer or a return call. I have left multiple messages today and have not had a call back. Also, when I placed my order on December 6, i had no idea my order was coming from China and would be sitting somewhere with no ability to track it. Last I am able to see on tracking is that it was at an airport on December 16! It appears to be in the U.S. but since no one will answer me, I have no answer. Also, I was sent a link through their generic email to check the status and it takes you to a "shhhhhh" dead link on their site. This is so frustrating. I would definitely not recommend this company. This was a Christmas gift that I felt confident I would receive by Christmas when placing the order. Not cool! Not cool at all!
PLEASE DONT ORDER FROM THIS COMPANY. ORDER CAME MISSING AN ITEM. CALLING THE PHONE AND EMAIL THEM IS A JOKE THEY DONT ANSWER THE PHONE OR EMAILS. THE BBB SHOULD SHUT THIS COMPANY DOWN!
Paid priority shipping. Took 21/2 weeks for 3 of 4 items to arrive. Quality is terrible. Not as shown in pics online. Several emails back
I purchase a bunch of stuff but now realized it was a big mistake. I ordered a couple of tops in Small and the material and stitching were loose and sizing were all too big. I emailed the company with the order number, pictures of the item and reasons. After 72 hours of no response I emailed them again and they sent me a post master response in Chinese or another language. I tried to emailed them again and they sent me the same exact email. I called PatPat several times only to say VM is full. This is s joke of a company and they have stolen my money. I don’t understand how this company is still business!!! Does anyone know to get their my money back from this company?