7 ‘Pet Discounters’ Reviews
What The [email protected]#%
This company has a website and on that website is an item that I want. I am able to load my shopping cart with said item, and calculate shipping. When I try to check out, there is an error message that my "clock is set ahead" and therefore, the security certificate cannot me verified. My clock is not set ahead. It is exact to the date and time in my time zone. I tried another browser and a different security certificate error appeared. I clicked "continue to website" and there is a message that the "store is temporarily closed for inventory control". Clicked on customer service to email them and the email was returned as undeliverable. Just remove the site from the web if this is not a company anymore.
horrible company, worse customer service
bought a sandblasted grapevine from this company, never received. was told that it was delivered. I told them I never receieved anything. was told its no longer their problem and to file a police report. do not buy from this company they are shady as hell. furthermore, if you don't receive your product (paypal or not) you're out the money and product as paypal will stand behind them as they did me. save yourself the headache and use a company that cares about its consumers and have insurance for these kinds of things. I made a mistake and bought from this company instead of amazon (they were out of stock at the time) so thought I could save time and now am out the product and 33 bucks. just glad it wasn't anything expensive. don't make the same mistake I did :(
Poor shopping and customer service experience
I placed an order with this site about 2 weeks ago, because the prices looked good and they had the items I wanted. A week went by without any word from them. No shipping confirmation, no communication that there would be a delay.
I emailed them, but still no response. So I opened a PayPal dispute, knowing that would get a response. Only then did they explain that the items I ordered weren't actually in stock, and they had had to order them separately, causing a delay. They insisted that I had to close the dispute before they could proceed with my order. Any experienced user of PayPal knows this is not true, so I said as much and asked them to continue with the order.
Instead of fill my order -- with the payment they'd already collected from me -- they refunded the payment and closed the dispute, thus cancelling the order. Completely baffling.
If you don't have the items in stock, don't list them as in stock. And if there's a delay, let the customer know! It doesn't take long to send an email or mark something as delayed. That's pretty basic customer service.
Do not buy from these people. Their web site -- which is pretty slow to boot -- claims they've been online since 1999, but they clearly haven't learned anything about customer service in those years.
Low Prices, Unsatisfying Customer Service.
Although their prices are cheap, especially for Wodent Wheels (Purchased 2 - came out to be nearly $30). The customer service was poor and my questions were not directly answered each time. The service is taking far too long. It's been almost a month and still no order - apparently there is a delay, even though they said the items will be shipping tomorrow morning...
When their website states "The majority of orders are shipped within 2-3 business days- Monday through Friday, after receipt... we are confident that nearly all items can be shipped within 14 days from the time that your order is placed. If we believe that an order will be delayed for a longer period of time, we will contact you." I was not contacted. I had to contact them to tell me that the order will be delayed after the second email.
I really needed these wheels for my hamsters, as the Kaytee Silent Spinners (Purchased 4 - all worthless). I purchased did not spin like they did when they had the ball barrings.
I am in serious consideration of just canceling this order, receiving a refund or disputing the purchase, and finding a more reliable place to purchase the Wodent Wheels. This experience was an absolute failure.
This is basically how the emails went:
* First Email - http://puu.sh/hKEFk/1579cf03a8.png
Their response - http://puu.sh/hKEGO/ec4bece01b.png
* Second Email - http://puu.sh/hKEIr/aff2b62797.png
Their response - http://puu.sh/hKEKe/0b39d1043e.png
In case the links are obsolete:
* First Email - "I order two wodent wheels online on 4/17. It's been nearly 9 business days. I understand that it will take some time to arrive. I haven't received any shipping details. I'd just like to make sure this is on it's way and receive an estimated time on when it will be arriving."
Their Response - "shipping tomorrow morning.
Thank you" (I swear that's all they sent...)
* Second Email - "Is there an estimated time for the order to arrive? Its almost been a month. Any chance I can get a tracking number?"
Their Response - "Hi, we sent you a e mail last week about your order, we are waiting for our new shipment to arrive, we are expecting it this week and will ship your order asap. We apologize for the delay."
* Some information has been taken out for privacy concerns. *
I will be updating this in the future if anything changes or I have any updates on my experience with PETdiscounters.com
what's going on with this company
I ordered two bird swings on 11/19 today is 12/06 and still no swings emailed last week it was shipped checked tracking today and still in NJ is this coming from China? I will never order from this company again.
Arrogant, uncaring supplier
I certainly have another opinion. I placed an order with Pet Discounters that they shipped to my PO Box via the USPS. Although the Postal Service did deliver that package somewhere, they did not deliver it to ME. I contacted Pet Discounters and they told me that I should go the the post office and "ask them to find your package."
When I told Pet Discounters that the USPS only deals with the shipper (the one that paid the USPS and guaranteed the delivery) and that the postmaster told me that the SHIPPER had to file a claim, they lady told me that it was "simply out of her hands" and that I MUST have received the merchandise because the Post Office told her that I got it and that I was "lying" to her.
There are other, more reputable places to buy
Pet Supplies at Lowest Price
I did business with Pet Discounters a month ago, and I am so pleased with my service. They were efficient and very fast with my order. It was very difficult to find shells for my growing hermit crabs to switch to. If they get too big in the shell they're in, they'll die, so this was urgent. I placed my order, and not only was it so inexpensive, the packagers took the special time to make sure I had the widest variety of shell sizes, without even asking! I will do all my online pet shopping here, and recommend you do the same!