Postmates.com Reviews

Postmates.com
Based on 16  Reviews



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About Postmates.com

Postmates.com is the online home of the Postmates delivery service, a company which says that they have redefined shopping with a special service that delivers a wide range of items in under one hour.

There are many other types of delivery services out there, like Instacart.com which is a grocery delivery service, and TaskRabbit, which is a company that allows people to post tasks they want completed and the amount of money they will pay to have that task done.

Postmates.com says that their service is an improvement over existing services because they don't only deliver one type of item, like groceries or food, but a wide variety of items - more than 20,000 different products from more than 3,300 stores.

When you sign onto Postmates.com or onto their mobile app - available for iOS and Android smart phones and tablets - you can either search for the closest available stores and restaurants or you can find a specific store and browse the items there.

The delivery fee starts at $5, and is further calculated based on time, distance, and factors determined by your specific location. The website promises that this system guarantees that you will never be overcharged.

Customers that are worried about the potential fees associated with this service should know that they can review all their fees before they finally check out, so if you don't like what you see you don't have to complete the order.

Once your order is submitted, you'll be able to see a picture of your Postmate, the real person who will make your delivery, as well as information about their experience level and the number of jobs they have completed through Postmates.com.

You can also track your delivery in real time if you want, or you can simply wait to get their text message alerts which will inform you of when your item is picked up, and when it has been dropped off.

If you have any experience with this service, please leave your Postmates.com reviews below.

16 ‘Postmates.com’ Reviews
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1 Review

Denver



June29, 2018

Great resource for dieting. Ordered lunch for a hospital department today using postmates and it was never delivered. Won’t get those calories! But here is the rub- the restaurant claims the food was picked up. The delivery person claims to have texted (used a land line to order). The number provided for said delivery drive is “disconnected or no longer in service”. ....and there is no recourse except to cancel the charge with my credit card company. Don’t use this service- unless you are on a starvation diet....

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Worst customer service



February11, 2018

Hello.

I must say that I'm very disappointed with your service and I'm extremely upset. My order was never delivered to me while I was home and the driver never returned the food to the restaurant. To make matters worse the persons I talked to in customer service didn't even attempt to solve my problem and just gave me attitude. Both the man and the woman I talked to were really rude. What did the driver do with my food? Why is there no way to talk directly to them?

I expect a full refund of the service because I'm not satisfied and you can be sure I'll never use your service again.

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Your account will get hacked



February13, 2017

Tried their service once and saw how expensive their service is and did not try their service again. Several months later, I got emails from them that someone accessed my account from a different part of the city. The person or people who accessed my account charged a delivery to 111 W. 7th Street (310-494-2671) for about $100 for a salmon dinner, delivery fee, and tips. When I saw this, I quickly resetted my password and deleted my credit card information. I have contacted their customer service department to have this issue resolved and not charged my credit card for a delivery I did not ask for (especially since I have gout and salmon is bad for me). They have responded back and the last time I checked, the credit card purchase when through. I have contacted their customer service a second time to delete my account because they have nothing to get my credit card charge reversed for a transaction that I did not authorized.

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Credit Card Fraud



December28, 2016

Fraudulent charges no communication from postmates. They need to be put out of business. I am working on it

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$50 Facebook ad is a scam



December3, 2016

THere was an ad on facebook for $50 credit on postmates. NO WHERE did it say it was only for delivery charges (~$3.50 per order). it definitely made it seem like it was $50 off my first order. never again and i'm following up with my credit card company.

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