About Protect America
Protect America, found online at ProtectAmerica.com, is a home security systems provider who says their goal is to give homeowners everything they need to protect their home at an affordable price.
How Does It Work?
According to the Protect America website, other home security providers only give their customers two sensors to protect the entirety of their home, and expect homeowners to pay out of pocket for all remaining sensors they need to truly protect their home.
This company, on the other hand, promises that they will work with their homeowners to customer a security solution that meets all their personal needs. Once you speak with a representative and determine your personal needs, your security system will be hand built in Austin, Texas and sent directly to your home.
Once your system arrives, you should be able to completely install it on your own, within minutes, without a professional installation provider or having to drill into any of your walls. The system will arrive pre-programmed so it is ready to work directly out of the box.
All alarm systems will have the ability to detect break-ins, smoke, and fire monitoring and come with free equipment and no installation fees.
All their packages include a Control Panel, a single Motion Detector, a sign for your yard, and multiple window decals. The main difference between the pre-arranged packages are the number of door and window sensors that are a part of your included equipment.
The smallest package is the Copper Package at $19.99 per month and it includes three sensors, while their most popular package is the Silver Package for $37.99 per month and includes nine sensors. The largest home security package is the Platinum Package, which costs $42.99 per month and includes fourteen sensors. The website also points out that their most expensive package is the same price as ADT's cheapest package, and it includes more than twice the free equipment.
Protect America includes other packages as well, including one designed specifically for businesses which begins at $46.99 per month, and security systems which are designed to work for homes that have already been hardwired for a built in system. At the end of the day, customers will need to contact their Customer Service team to see what the best option is for them.
First, Protect America does offer a Lowest Price Guarantee, which says that customers who find the same system they offer for a lower price should contact them, and if the systems are truly equitable, they will match the cheaper price.
Customers who would like to cancel their agreement must return their equipment within 14 days of the original shipment date to 3800 Quick Hill Road, Building 1-100, Austin, TX 78728 using a confirmable shipping method. Cancellation of a contract and returning the equipment will result in a $79.00 restocking fee.
Customers who do not wish to cancel their contract but have simply ordered additional security equipment they then realize they don’t need are invited to return this additional equipment within 30 days from the date of purchase for a full refund, with no restocking fee.
Customer Service Contact Info
Customers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 800-951-5190 or through their website’s Live Chat feature whenever it is available.
Online reviews reveal that customers seem mostly happy and positive about the security system they received from this company, as well as the Customer Service that has been made available to them when they needed it.
In addition, it seems that their Customer Service team is very active, and has taken the time to respond online to customers who have reported negative experiences, by asking them to contact them again in response to their issue and allow them a second chance to improve their team’s response.
Competitors and Alternatives?
There are many different home security companies available to work with today, including ADT, LifeShield Security, Point Home Security System, Vivint, SmartThings, Alarm.com, and many others. In addition, since many of the security options available today have to do with smart home automation tools, you can check out our article on The Future of Home Security.
If you have experience with this company or their products, please leave your Protect America reviews below.