About Reimage Repair
Reimage Repair, found online at ReimagePlus.com, is a new type of optimization software available for use on home computers which promises to “revive the life your PC and restore peak performance.”
How Does It Work?
Reimage Repair is designed specifically to fix the problems you may be having with your personal computer that uses a Windows operating system. When you download and install this onto your computer, it will immediately perform a scan of your PC to see what problems might be impacting your performance.
This program will scan your hardware and analyze the hard disk speed, your CPU power and temperature, your security, and whether or not you have low memory. It will then move on to scanning for malware like computer viruses, spyware, root kits, worms, and other dangerous programs. Finally the scan will determine what Programs & Applications crash most often.
Once you have been given a full summary and description of your computer’s problems, the Reimage Repair program will begin to fix these problems and reverse any damage that may have been done by using their full database of replacement files.
Currently customers are welcome to purchase a license for $69.95 in order to repair a single computer. However, at the time of purchase if you believe that you might have more than one computer to repair, they will provide you with an opportunity to purchase two additional licenses for an additional $30.00, for a total of $99.95 for the ability to repair three different home computers.
Unlike other Windows repair programs, Reimage Repair does offer a 60 Day Refund Policy. This 60 day refund begins from the date of purchase.
In order to obtain a refund, customers will need to uninstall their software – for which the Reimage Plus website provides a full set of instructions – and during this uninstall process they must “undo” any and all repairs made by this program.
To do this, you can go to your Add/Remove Programs and choose Reimage Repair, then choose to Remove application, Revert changes, and Revert and remove Reimage. Once you have run the “undo” function you will still need to formally request a refund from Reimage using their Support page, under the Billing and Invoices section.
Their Support Team will also walk you through the removal process and may ask for proof that you have conducted the removal process as instructed before your refund can be approved.
If for some reason you are unable to undo the changes you have made, your refund request will be handled on a case-by-case basis.
Customer Service Contact Info
Customers looking to contact their Customer Service team can do so by email at [email protected] or by submitting them directly to their website through the Contact Us link.
Most Windows PCU cleaners and repair systems are highly suspect and come with multiple customer reviews with claims of viruses and popup problems and questions of whether or not they are actually safe to use.
Reimage Repair doesn’t seem to have these same problems or questions, surprisingly, and is generally considered a good, high quality repair system. The one problem that is discussed, as shown in this PCMag.com review, is their high price. Though it seems that they can and will do a good job of repairing the problems with your Windows PC, the price is so much higher than other programs which can also do a good job of repairing most PC performance issues that customers are urged to try more affordable and well-liked programs before committing to the financial investment in Reimage Repair.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your Reimage Repair reviews below.
2 ‘Reimage Repair’ Reviews
Several months ago, I tried the Reimage Repair and then purchased it to fix my "problems." After the fix, the PC seemed to work much better so I was initially satisfied.
Then, a week ago, ransomware (mail.ru) hit my PC, forcing me to wipe my boot drive, reinstall a purchased copy of Windows 10, scanned my hard drive with anti-virus, and began to reinstall all my apps.
I reinstalled Reimage Repair (it was the third app I installed) and since I owned a license, tried to enter my purchased license. The program stated that my license key was invalid and instructed me to send an email requesting a license key. After unsuccessfully attempting to enter the emailed license key three times, I called Reimage Repair's number (888-221-6003) displayed at the top of their program.
Emmanuel answered the phone and agreed to help me with providing a valid license key. I sensed right away that he was using social engineering techniques wanting to know about my PC technical skills and explaining how intrusive malware can be. I also heard much background noise wherein others like Emmanuel were talking to customers.
I explained that I very recently wiped my drive, reinstalled a fresh Windows 10, had scanned the hard drive with anti-virus after installing Windows 10, and was merely reinstalling Reimage Repair. He ignored my requests to provide me with a valid license key for the Reimage Repair I purchased previously.
Wanting to see what he was up to and knowing that I was going to wipe my hard drive and reinstall Windows 10 after the phone call anyway after sensing that he was up to no good, I let him install LogMeIn123 and remote connect to my PC for him to "demonstrate" exactly what was wrong with my PC. Mind you... this was a clean install and there was little he could do. Besides... I do my own PC hardware work and was looking for an excuse to replace my 4-year old machine although the hardware has been significantly upgraded. lol
Well, he tried to demonstrate what was wrong but since he had little to review (only two other apps plus Windows 10 were installed), was having difficulty coming up with examples.
Then, the real reason for his efforts was finally revealed. He told me that I need a senior systems engineer to scan and fix my computer and it could take 1-2 hours. Of course, I could sit in front of the computer to observe and learn but that was not necessary. Obviously, additional charges were needed. He opened Notepad and typed a line for 1-year, 2-year, and 3-year costs to fix and maintain my PC, and... wait for it... provide me a subscription to McAfee. The cost was $200, $300, and $400 respectively. I told him that I prefer Avast Premium and already have a subscription. So he removed McAfee from the "offer" and changed the cost to $100, $200, and $300 respectively. For those of you who have ever been exposed to aggressive sales techniques, this should sound familiar. I told him that I was confident in my PC technical skills, did not need their services, and again requested that I be provided a valid license key for the program I purchased a few months ago. He continued to press and told me that since I was a valuable Reimage Repair customer, he could offer me a 1-year service for $60. I declined, repeated my request for a valid license key, and stated that if he could not provide it, I wanted a refund for the remaining months on the subscription.
At this point, I quickly terminated the LogMeIn123 connection resuming control of my PC. (I know, I know. I should have never given him control but remember I wanted to see how far they would take this. After all, what did I have to lose except a few bucks on an app or a new PC that I was coveting?) Terminating LogMeIn123 seemed to rattle him. With a strong voice, I repeated my request...provide me a valid license key or a refund. Emmanuel told me that I would receive an email with a valid license key. I told him that I wanted to remain on the line until I received his email but he wanted to get off the line. He told me that I would receive the email with 24 hours. We hung up.
In about 10 minutes, I received his email with the valid license key. Guess what? It was the SAME LICENSE KEY I received earlier via automated emails. Wanting to see if it really worked, I typed it into Reimage Repair. You guessed it... the same key worked.
Obviously, Reimage Repair has developed a scheme wherein if a past subscriber reinstalls the app, the key is deactivated causing the subscriber to call "customer support." Now that they have the subscriber on the line, they try to reel them in with promises and requests for additional charges. This may be criminal but at the very least is extremely unethical. Caveat emptor.
BTW, after checking the valid license key, reformatting my hard drive, reinstalled Windows 10, and removed all traces of the Reimage Repair app from my office.
Do not use! Black screen with only a cursor for two days.... Ran the software without any change or effect in resolvings the problem. Two days later ran SFC and problem was resolved. Reimage was suppose to have ran SFC in it's software repair. Filed a request for refund with Reimage but never received one. Filed a dispute with Paypal and Paypal decided that Reimage completed its software delivery therefore decided to award the dispute in favor of Reimage.