Rev.com is an online transcription service that says they believe that attracting the best workers is the key to providing customers with the best possible transcription, translation, and captioning services.
How Does It Work?
According to their website, Rev.com is similar to many other transcription companies in that they rely on a network of freelancers to provide their transcriptions, captions, and translations for them. However, to this network of freelancers, they claim to add unbeatable quality, speed, and value, which places them above their competition.
They also promise that all files are securely stored and transmitted using 128-bit SSL encryption, which they say is the highest level of security available, and that they never store credit card information. Files will only ever be visible to their professionals who have signed strict confidentiality agreements, so you can feel comfortable submitting your files.
However, though this company does offer their services for a variety of languages and for all subject matter, they are clear that they are not HIPAA compliant nor are they court certified, so if you are transcribing medical records or legal recordings, that must be taken into consideration.
This website says that they do not offer variant pricing, such as discounts for high volumes of recordings. They say that they can offer everyone the best possible service if they stick to a standard, easy to follow pricing structure.
With this in mind, they offer their customers transcription services of converting audio or video to text that will cost $1 per minute, while captions for videos will also cost $1 per minute, and translating documents will cost $0.10 per word.
This company does not necessarily have a Refund Policy, but they do offer certain guarantees for their files and recordings that they transcribe. They guarantee at least 98% accuracy for audio files that are clearly audible, and will work closely with all clients to correct any discrepancies.
They also guarantee that their captions will be FCC and ADA compliant, and that they will provide a full refund to any customer whose translation is not accepted by the USCIS for any reason whatsoever.
Customers who have concerns or questions beyond that will need to speak to a Customer Service representative either before they submit a recording or as soon as they realize they have an issue with the product they have received.
Customer Service Contact Info
Customers who have questions, concerns, or complaints they would like to direct to their Customer Service team can contact them by phone at 888-369-0701, by email at [email protected], or by submitting them directly to their website through their Contact Us link.
Unfortunately there are not many reviews available for this company that were written by customers of their transcription services. Most reviews that are available – which still aren’t many – are from people who have had experience working with them as one of their many crowdsourced transcribers.
Fortunately these reviews from part time employees tend to be positive, and reflect well on working with this company. Employees report having a rate of pay they were happy with, as well as a good amount of control over their schedule and the work they did for the company.
Some employees report feeling as though this company was too harsh and strict when reviewing the quality of transcriptions, but this should only make potential customers feel better about the type of quality expected by Rev.com of their employees.
Competitors and Alternatives?
There are many different transcription companies that offer their services online, including TranscribeMe, Quicktate, GMR Transcription, and many others. However, customers may do best to find a company that fits their needs if they search for a company that specializes in their specific needs, whether that is a specific language or topic, like medical or technical transcription.
If you have any experience with this company or their products, please leave your Rev.com reviews below.
16 ‘Rev.com’ Reviews
I would not recommend that anyone use this service for transcriptions. They are using a speech-to-text program and they don't have proofreaders who are skilled enough to catch the speech-to-text errors. Complete waste of time and money. Customer service likes to debate instead of admitting fault and resolving concerns. Buyer beware. You pay up front, and there are no guarantees. I had to re-do almost all of the transcription myself.
Treats their transcriptionists horribly
Transcriptionist (Former Employee), Home Based – May 30, 2017
Cons: No communication
This company hires transcriptionists. But if there is an issue, they make sure they are not reachable. They literally have other transcriptionist grading your work. And if these other transcriptionists make an error in grading your work , they let you go. They do not return phone calls. They do not return emails. Apparently that is how they do business. They have no problem taking calls from potential clients, but those who work for them they could care less about
I made the mistake of sending them about a dozen files. Most about an hour with one about 15 minutes and one 6 hours. I spent A LOT of money. The transcriptions were unbelievably bad. Completely unusable. I made a stink about the 6 hour one because it cost over 360 dollars. They split it up and then proceeded to screw up each and every section. I'd say they must use computers and/or non-English speakers. That's how incredibly bad the work was.
DO not use this company. My case has been damaged as a result.
Horrible, late, rude and all around terrible ... How this company has remained in business is beyone me. ... Run don't walk to find someone else for your transcription services/needs.
This service cares only about the quantity of translations they can put out, not the quality. I received a translation of a standard, 1-page Spanish-language transcript from a South American university into English, and the results were a joke. Not only were there blatant mistakes in the Spanish-English translations, but the resulting English grammar was incorrect, with capitalization issues to boot. Some examples: Standard academic phrases such as "notas" were translated as "notes" instead of grades, "Dirección" was translated as "direction" instead of "directory." These are simple translations any native speaker or truly trained translator would not make, but it is clear that Rev does not look for any level of quality in its work, so this was not the case. As far as the English phrasing goes, in one case the translator had combined a 3rd-person singular verb with a 3rd-person plural noun (something like "the cars goes").
I spent about 2 hours sending in corrections to them, and after 2 rounds of corrections I brought this to the attention of Rev.com's support team. They only apologized, but basically said they were not liable and that were unwilling to compensate me for my poor experience through a partial or full refund. I would recommend this service to no one, and I will never use this service again.
Horrible quality and even worse customer service. Rev.com is just bad business.