Rev.com is an online transcription service that says they believe that attracting the best workers is the key to providing customers with the best possible transcription, translation, and captioning services.
How Does It Work?
According to their website, Rev.com is similar to many other transcription companies in that they rely on a network of freelancers to provide their transcriptions, captions, and translations for them. However, to this network of freelancers, they claim to add unbeatable quality, speed, and value, which places them above their competition.
They also promise that all files are securely stored and transmitted using 128-bit SSL encryption, which they say is the highest level of security available, and that they never store credit card information. Files will only ever be visible to their professionals who have signed strict confidentiality agreements, so you can feel comfortable submitting your files.
However, though this company does offer their services for a variety of languages and for all subject matter, they are clear that they are not HIPAA compliant nor are they court certified, so if you are transcribing medical records or legal recordings, that must be taken into consideration.
This website says that they do not offer variant pricing, such as discounts for high volumes of recordings. They say that they can offer everyone the best possible service if they stick to a standard, easy to follow pricing structure.
With this in mind, they offer their customers transcription services of converting audio or video to text that will cost $1 per minute, while captions for videos will also cost $1 per minute, and translating documents will cost $0.10 per word.
This company does not necessarily have a Refund Policy, but they do offer certain guarantees for their files and recordings that they transcribe. They guarantee at least 98% accuracy for audio files that are clearly audible, and will work closely with all clients to correct any discrepancies.
They also guarantee that their captions will be FCC and ADA compliant, and that they will provide a full refund to any customer whose translation is not accepted by the USCIS for any reason whatsoever.
Customers who have concerns or questions beyond that will need to speak to a Customer Service representative either before they submit a recording or as soon as they realize they have an issue with the product they have received.
Customer Service Contact Info
Customers who have questions, concerns, or complaints they would like to direct to their Customer Service team can contact them by phone at 888-369-0701, by email at [email protected], or by submitting them directly to their website through their Contact Us link.
Unfortunately there are not many reviews available for this company that were written by customers of their transcription services. Most reviews that are available – which still aren’t many – are from people who have had experience working with them as one of their many crowdsourced transcribers.
Fortunately these reviews from part time employees tend to be positive, and reflect well on working with this company. Employees report having a rate of pay they were happy with, as well as a good amount of control over their schedule and the work they did for the company.
Some employees report feeling as though this company was too harsh and strict when reviewing the quality of transcriptions, but this should only make potential customers feel better about the type of quality expected by Rev.com of their employees.
Competitors and Alternatives?
There are many different transcription companies that offer their services online, including TranscribeMe, Quicktate, GMR Transcription, and many others. However, customers may do best to find a company that fits their needs if they search for a company that specializes in their specific needs, whether that is a specific language or topic, like medical or technical transcription.
If you have any experience with this company or their products, please leave your Rev.com reviews below.
15 ‘Rev.com’ Reviews
Treats their transcriptionists horribly
Treats their transcriptionists horribly
Transcriptionist (Former Employee), Home Based – May 30, 2017
Cons: No communication
This company hires transcriptionists. But if there is an issue, they make sure they are not reachable. They literally have other transcriptionist grading your work. And if these other transcriptionists make an error in grading your work , they let you go. They do not return phone calls. They do not return emails. Apparently that is how they do business. They have no problem taking calls from potential clients, but those who work for them they could care less about
I made the mistake of sending them about a dozen files. Most about an hour with one about 15 minutes and one 6 hours. I spent A LOT of money. The transcriptions were unbelievably bad. Completely unusable. I made a stink about the 6 hour one because it cost over 360 dollars. They split it up and then proceeded to screw up each and every section. I'd say they must use computers and/or non-English speakers. That's how incredibly bad the work was.
DO not use this company. My case has been damaged as a result.
Go Elsewhere for Your Transcription Svs
Horrible, late, rude and all around terrible ... How this company has remained in business is beyone me. ... Run don't walk to find someone else for your transcription services/needs.
Horrible translation quality, even worse customer service
This service cares only about the quantity of translations they can put out, not the quality. I received a translation of a standard, 1-page Spanish-language transcript from a South American university into English, and the results were a joke. Not only were there blatant mistakes in the Spanish-English translations, but the resulting English grammar was incorrect, with capitalization issues to boot. Some examples: Standard academic phrases such as "notas" were translated as "notes" instead of grades, "Dirección" was translated as "direction" instead of "directory." These are simple translations any native speaker or truly trained translator would not make, but it is clear that Rev does not look for any level of quality in its work, so this was not the case. As far as the English phrasing goes, in one case the translator had combined a 3rd-person singular verb with a 3rd-person plural noun (something like "the cars goes").
I spent about 2 hours sending in corrections to them, and after 2 rounds of corrections I brought this to the attention of Rev.com's support team. They only apologized, but basically said they were not liable and that were unwilling to compensate me for my poor experience through a partial or full refund. I would recommend this service to no one, and I will never use this service again.
Horrible quality and even worse customer service. Rev.com is just bad business.
How does one become a captioner?
Can someone tell me how to become a captioner? Is there some kind of school or special training for this kind of work?
THank you kindly.
Total Scam. Customers, beware!
I was working as a transcriptionist for them for almost 2 years, consistently putting out good work for the shitty pay they were offering, and I get an email out of nowhere telling me I will no longer be working for them because of my metrics being below quality level, with my metrics for the last two months attached to the email. Guess what, my metrics were all above the required average!
Also customers they tell you they double check your work but trust me they don't. Not all files go in for quality check, they get sent directly back to the customer, and those that do, only say 5 to 10 minutes of the file will be checked for quality out of say a 1 hour file. A two hour file will maybe get 20 minutes checked. Also they are charging you less because they pay their transcriptionists 3rd world wages.
Rev dishonest scam - do not work for them.
I had worked as a rookie and quickly moved up to Revver status through excellent metrics and a 100 percent commitment ratio. I received glowing grades and the assurance that if there were a problem with my work account, I would receive notification.
Today I received that email after finding my password no longer worked - my account was closed due to poor performance. And they had the nerve to send a chart of my metrics that were perfect in two categories and well above target in the third.
The decision is final. No place to ask questions, you're locked out of the forum.
My guess is that I had steadily increased my earnings over four weeks and they were cleaning house to provide work for even cheaper laborers. I joked that Rookie status was sweat shop labor but it is no joke. And apparently their customers are starting to feel the same way.
It really feels awful when a company treats you this way - but now I'm just mad. I had plans for that sweat shop income. My only comfort is that they are going to lose their business by lowering their standards and infuriating their customers. Good riddance.
Two Year Veteran But No Longer A Fan
I spent two years working for Rev. My first year I worked in Transcription, the second year I worked as a Captioner. In the last six months, the number of files available to work had gone down a lot, and the quality of the files has gone down dramatically, along with the amount being paid per minute to complete them.
When I first went to work for Rev, I came from a small, elite transcription service and I wanted to make sure that whomever I went to work for wasn't a scam artist, so I did a lot of research. At that time, Rev had a great reputation, and I felt secure my personal info wouldn't be sold and that I would be paid for my work.
At one point in the last year I was required to beta test software without being compensated, which impacted my metrics at the time, although once I learned the new software I was able to recover quickly. Still, I'm a professional - I get PAID to beta test software, and paid well, and I don't appreciate being used without compensation at all.
The worst thing though is the Little Hitlers in grading and the lack of consistency. Rev doesn't have separate people grading, their graders are drawn from people who apply who are already transcribing or captioning. You would think that would make them better, but like a lot of people in mundane low paying jobs, they get a little power and suddenly they're deliberately destroying good worker's jobs.
And Support...is not. I'm thinking about one person in a hundred gets their grade overturned when they challenge a bad grade. That's not because they have a lot of bad captioners (except now, they do), but because a grader can pretty much say anything they want, you can challenge it chapter and verse with pages from the Style Guide, and it just doesn't matter. No one cares. And customer or contractor, try finding anyone there after three PM Pacific time on Friday, or on the weekend. Nope.
For those wanting to use this company, well, I'd recommend you do a google search first. I'm serious - type "Rev is a scam" and see what you get. Their rating with the BBB is a 1.2 out of five stars. Don't waste your money. Now that I know the truth, I'm glad I"m gone.
Terrible quality transcriptions
Wow, this is bad work. "either" repeatedly spelled "eighter", confusing spelling of "their" and "they're". I'm making multiple corrections per paragraph of speech. Waste of time & money.
SCAM To Get Cheap Labor
I worked in "Rookie" status with them for about a month. The pay was less than $1 an hour. I didn't mind because I was working myself up to "Revver" status, where I would earn more. They have a rating scale of 1-5 in accuracy, alignment and formatting. Sure, I made some mistakes. I was learning and learned from each mistake. But then I noticed they would grade very harshly. For instance, give a 3 for formatting because there wasn't a space after a dash. It seemed harsh, but I worked even harder to keep my ratings up. I needed .2 points (that's point 2) in formatting to make it to Revver status. This morning I did 5 captioning jobs and I received the grade of 5/5/5 for the first one at 9:30 pm, the next one was a 5/5/5 at 10:14pm (Yay! I reached Revver status!) and at 10:14pm they deleted my account.
I really loved captioning and I was damn good at it. They should WANT to keep me. So why would they do this? I guess $2 an hour was too much to pay. And there are many many fish in the Rev sea.
I'm getting ready to open a can of whoop ass on these people. If someone has had this kind of experience, please e-mail me: [email protected] I'm going to hit them where it hurts. I think their customers should know they are running a sweat shop over the internet.