About Rinse App
Rinse.com is the online home of the Rinse App, a mobile application and service which promises people the ability to get pickup and delivery for their dry cleaning and laundry services.
How Does It Work?
According to their website, the goal of Rinse App is to provide their customers with a consistent, high quality laundry and dry cleaning service which picks up and delivers right to your door on a predictable, route based schedule.
Customers can schedule their Rinse pickups and deliveries 7 days a week between 8 pm and 10pm and they can schedule pickups simply by texting the letter Y to the number 295-23. Customers who schedule their pickups in advance will be provided with a reminder text 45 minutes before the time of their pickup.
The Valet who arrives to pick up your laundry will provide you with your personal Rinse bags which will vary in color depending on the requested services. If you have any special instructions, you will need to let the Valet know at the time of pick up.
Currently the Rinse App laundry service is available in San Francisco, Los Angeles, Washington DC, and Chicago.
Currently this mobile application is available for both iOS and Android devices, and customers may also use their website to schedule their Rinse pickups and deliveries.
This company does provide their prospective customers with a Pricing List, as the price you will pay for their service will depend on the types of items you are having cleaned and the number of items you are having cleaned. That being said, their website does require a minimum order of 15 lbs; customers can send bags that weigh less than 15 lbs but they will still be charged for the 15 lb minimum.
Their website is also clear that items like Comforters and Blankets will not count toward the 15 lb minimum since they are processed separately according to special care instrcutions.
At this time the Rinse App website is very clear that any payments made to them for their services will be considered non-refundable. Their website does offer their customers policies in regards to the steps their company takes if any of the items you have cleaned through their service are damaged in any way, but these policies are detailed based on the different scenarios which may occur so customers will want to read those policies for themselves to get the most accurate information.
Customer Service Contact Info
Customers who wish to contact their Customer Service team with any questions, concerns, or complaints can do so by email at [email protected]
Unfortunately it appears as though the Rinse App is so new at this time that they simply don’t have that many reviews. There are many different articles speaking enthusiastically about the funding and investing that has been put into this app, as well as the services that they will offer, but it seems that the customers themselves haven’t been very outspoken about their experiences so far.
Competitors and Alternatives?
There are many different laundry services available, but most of the alternatives you will have access to will depend entirely on your residential location, so customers seeking available alternatives to the Rinse App will want to look for providers near to their home or business, depending on their needs.
If you have any experience with this company or their products, please leave your Rinse App reviews below.