Smile Direct Club Reviews
About Smile Direct Club
Smile Direct Club, found online at SmileDirectClub.com, is a company that provides their customers with everything they need to make their bodies a top priority and to maximize their lives to their full potential.
How Does It Work?
According to their website, the creators of Smile Direct Club believed that everyone deserved a beautiful smile, which hasn’t always been possible when traditionally the cost of correcting your teeth could easily break your bank account. But Smile Direct Club realized that the recent innovations in 3D printing and telehealth could completely change the invisible aligner market.
To drastically reduce their prices when compared to other providers, the first thing they did was cut out the need for monthly dentist appointments. Instead, once their customers complete an initial evaluation with a licensed professional that clears them for this treatment, they will never need to visit a dentist again. All aligners will be made off of the at home dental impressions.
Because this system isn’t immediately overseen by a doctor, it is only appropriate for people who need minor to moderate teeth correction, including space between teeth, crowding, rotations, and some bite correction. Depending on your particular issues, your treatment may take between three and ten months.
The ultimate goal of Smile Direct Club is to make sure that their system is affordable for almost any budget. To do this, they price their initial evaluation at just $95 to see if you are a good candidate for their system. If you are, their full treatment plan is priced at $1500, no matter what the specifics of your treatment are. They say that their customers are really paying for an outcome, not for the specific treatment they are receiving. Finally, at the end of all treatments you will need to purchase a retainer to maintain your new smile, which they sell for $99.
This company also offers their customers a payment plan, saying that their SmilePay feature asks customers to pay $299 up front and then $99 per month, and this plan requires no credit check and charges no interest.
This company actually does provide their customers with a surprisingly good Refund Policy, given the nature of their products. Any customer who goes through the $95 dollar evaluation and is determined to not be a suitable match for their invisible aligner system will be refunded their evaluation fee. However, it is important to note that this is only an option for those who do the evaluation – customers who do not show up to the evaluation or who cancel less than 24 hours beforehand will not be refunded their fee.
In addition, if you are currently a member and you decide to for any reason to cancel your service, you can return any unused Invisible Aligners and you will be prorated a refund of the cost of any remaining, unused aligners left from your total purchase price. However, all shipping charges are still the responsibility of the customer.
Customer Service Contact Info
Customers who wish to contact Customer Service with questions, concerns, or complaints can do so by phone at 800-848-7566, by email at [email protected], or by submitting them directly to their website through their Contact Us link.
This company seems to have mixed reviews at this time, but generally it seems as though this system is pretty well liked. That being said, customers can tell from the provided Before and After photos on the Smile Direct Club website that these aligners are genuinely intended to fix the smallest of problems when it comes to tooth alignment.
Many of the reviews stated that they were good for people who had traditional braces as a child but had since stopped wearing a retainer and had experienced some slight movement. Other people said that they had been told their whole lives that they did not need braces but they never felt fully comfortable with their smile until after this product. If you have a more significantly noticeable problem, you will need to speak to a professional.
Competitors and Alternatives?
As discussed on the Smile Direct Club website, there are many other alternatives for people who either don’t want to use this system or who aren’t good candidates for it, including traditional braces or the original Invisilign system. Customers may want to speak to their dentist about the best options for them before committing to any specific option.
If you have any experience with this company or their products, please leave your Smile Direct Club reviews below.
5 ‘Smile Direct Club’ Reviews
I was looking for teeth straightening cosmetic dentistry and this company came up in search results. After looking at their site it appeared that they were a competitor to Invisialign and their website claimed that a licensed orthodontist would create a treatment plan for me after coming into their "Smile Store" to get a free scanning.
At check-in they had me provide them a lot of information on an iPad including a credit card, "So that you can easily accept your treatment and have your aligners sent to you more quickly." I told them I hadn’t decided if I wanted to go with them and was reassured, “Oh you won’t be billed until you approve your treatment.” I was then escorted back to have my scanning and consultation.
I will say that all the people that I met at the appointment were friendly and the place was clean and welcoming. The person that was doing my scanning had traditional braces and I asked why they didn’t use Smile Club and they were dismissive but non-specific. After the scanning was done, I met someone that said they were a dentist, but didn't provide any business card and only gave me their first name. They asked me if I had any questions and I asked if I was a candidate for treatment. He said they would need to send my scans out and in three days I would get an email with my treatment plan and could see estimated before and after pictures.
They then put a piece of paper in front of me asking if I would be wanting a single payment or installment plan. I told them single payment, but that "I won't be make a decision on treatment until I see the treatment plan first". They then they told me I'd get it in three days and could then approved it and then asked me to "Put my name at the bottom" of the paper choosing between the two payment options. I then was given my free gift for coming in and left.
Two days later I got a call from my credit card company asking me if I had authorized a $1850 payment to the company. I had not, so I contacted the company and while I was trying to find their number I got a text message thanking me for my order. When I finally got them on the phone, I told them I had not approved my order yet and I still hadn't seen a treatment plan. They told me that I had signed up for the “rapid ship” option so I was billed as soon as my treatment was ready. I told them again, I had not even seen my treatment plan or spoken with a doctor. They then sent me another text message with a link to a website in it. This just showed me before and after images but had no text or treatment plan. It didn't tell me how many aligners I would need, how long it would take, who the orthodontist was that created and approved it, or really anything. I complained about this and was told that my plan was still being finalized and it would arrive in a day.
When I got home I looked at the documents I was given and found that the document they put in front of me asking which payment method I would prefer was a quick scam and the reason they asked me to write my name at the bottom was because they were using this as approval for billing! TOTALLY MISLEADING AND PROBABLY FRAUDULENT!
Now for the last week I've been getting constant emails, texts, and phone calls pushing me to order and offering me "payment options". I've still never received a treatment plan or contact with an orthodontist in my state or even nationally.
I've since gone to see a licensed orthodontist in my state and was told that I am not a candidate for any clear alignment system and need extensive traditional braces for treatment. He explained clearly that I need teeth to rotate and that clear aligners need extra friction for this so people need to have pads attached to their teeth that interface with the clear aligners to properly work. (This is why mailed aligners without visits to a dentist are unlikely to work well) He also said that in my treatment I would need teeth to be changed in height as well which can only be done with traditional braces. He informed me that if I had tried to use a clear aligner product it likely would have not worked or caused me damage to my teeth, gums, or jaw.
He was upset to hear that this company doesn't appear to have any medical supervision and suggested I avoid them. Just to be clear, an actual orthodontist was able to tell just by LOOKING at my teeth that I was not a candidate for clear aligners (of any brand) and I should have never been approved for treatment by a licensed medical professional.
Because of this potentially damaging treatment, I’ve actually contacted the FTC and my state health authority. I’ve asked them to investigate this company and make sure they are not scamming consumers, locking them into unfair legal agreements (like arbitration), and not causing harm to people's bodies by doing unlicensed and unsupervised medical treatments.
Does this mean that you shouldn’t use them for treatment? Not necessarily. It just means that before you elect to have them do a medical procedure to your body, which could have permanent health risks, you may want to ensure that actual medical licensed professionals are involved in the process.
It's been six weeks since I contacted SmileDirect for a replacement aligner. I have called three times, emailed three times and also sent a FB message. I get the runaround every time. "I will reach out to the lab. You'll hear something in 24-48 hours" or "three to five business days." What started out to be a decent "journey" (as they call it) is now a nightmare. I would recommend going to an orthodontist who will provide the service one would expect.
After six months of use and $2,000.oo out of pocket, I have nothing. Things looked good for the first four months but the last two were terrible. At the end of treatment my teeth would not mesh and I was not able to bite with front teeth nor chew with the molars. After contacting customer service via e-mail, I received this response - We are sorry you are not happy with your new smile, would you be interested in trying another impression and more aligners? They messed my teeth up and wanted to sell me more of the same to correct their problem. Save your money and look somewhere else.
First of all, they will tell you that you are a candidate to lure you in. I do not have as hard case as some of the people, but because of the premolar, my front teeth will never be straight.
"Teeth are constantly wanting to shift, so yes, when you have the aligners out, your teeth will move back to where they previously were because they have not settled. " - per there email.
I will have to wear retainer till the rest of my life at night. SO till the rest of my life I will pay 99.00 dollars to renew that retainer. Not bad?! Right!
"Once you are done with treatment, you will be able to order retainers. The retainers will settle your teeth so they will not move. You will only wear the retainers at night, however, you will have to wear them for the rest of your life if you do not want your teeth to shift back. This is vital in any treatment that moves teeth, including the traditional orthodontic appliances. " NO ONE told me this before the treatment! Which I believe, is a scam!
They work only with your front teeth: from K9 to K9. They call it "desired U shape" which will cost me 99.00 every time when I will decide to renew my retainer. And again, no one told me about it.
It is a trap. DO NOT GO WITH THIS METHOD. It does not help, you will be stuck with it, and and the end you will pay even more than those regular braces. It will NOT give you a desired result, because the smile it is NOT only about the look, it is also about your health.
I have never delt with a company so unprofessional. They are always nice when you talk to them, but nobody cares. You just get the "sorry for the inconvenience" line every time. I am a person with a lot of patience but this is getting really ridiculous. Every month it seems, I have to call them about an issue. My aligners aren't here / They never shipped /Or whatever else may be wrong. I once had to call every day for a week to get an answer. They will tell you that they will take care of it but nothing will happen. I ordered a replacement for a cracked aligner and now two months later never received it. I just called the other day since I did not receive my aligners this month, and today I got the same month in the mail that I'm currently wearing. Try to steer clear of this company if you wish to fix your teeth. I would've rather paid the extra and done Invisalign.