TBDress.com is the online home of TBDress, a company that says they work hard to provide quality clothing and accessories items, available for both wholesale and individual purchase.
Their website says that they offer more than 10 million product listings from their factory which are sold to buyers from over 230 different countries, as well as products for customers who are interested in purchasing custom made items.
How Does It Work?
Like any other clothing and accessories website, you can simply go to their website and search through their offerings by categories, like Wedding Apparel, Special Occasion Dresses, Women's Clothing, Accessories, Intimates, Sale & Specials, and TB Design.
With such a wide variety of different items, there is no particular price range for their products. Price will depend on size, materials, whether or not the item is discounted, and whether or not you choose to make customization decisions.
Their website does say that they offer a Refund Policy, as long as you try your dress on as soon as possible without removing the tags, altering, or washing the dress. If there is a quality issue, they request that you upload some "persuasive pictures" or video.
Once it is verified, you can send the item back to TBDress.com only after you receive permission, and they will provide you with a refund as long as the item is unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, and with the intact tags attached.
Unfortunately there are no details regarding potential refunds for items that you wish to return because you are unhappy with them for reasons other than quality problems.
Customer Service Contact Info
Customers can contact their Customer Service team to discuss any questions, concerns, or complaints is by submitting them by phone at +86-29-68532816, or by email at [email protected]
Unfortunately there are many vocal TBDress.com customers who were very unhappy with their experiences. Complaints range from dissatisfaction with their Customer Service team to dissatisfaction with the quality of the products they have received.
Competitors and Alternatives?
If you have experience with this company or their products, please leave your TBDress.com reviews below.
3 ‘TBDress.com’ Reviews
I've ordered a few items from TBdress and the website says 4-8 days for arrival. But it's taken over a week and it hasn't even been shipped, yet. And I have messaged customer service and it's been 3 days with no reply. I am very unhappy with TBdress. If you decide to order from their website, I suggest ordering well before you need the items being ordered. Because me and my partner decided last minute to get married and I needed a dress and it still hasn't shpiped yet. And I ordered it on the 12th. Now it's the 18th. Very ridiculous! I'm getting married in just a week. I'd give them 0 stars if I could!
Change of heart
I recently wrote a review and gave the company 1 star because I was very disappointed that I received a dress that the bust area was one size bigger than the rest of the dress. According to the size chart, it was supposed to be 98 cm but, in reality it was 104 cm (the next size up). The rest of the dress fit the correct size for what I ordered. In any case, we have been corresponding quite a lot. The customer service team have been very polite and courteous. We have reached a decision so I would like to give them two more stars for Irene's effort to help me. I can also say that the dress was so well made that I was unable to alter it to make it fit me better. I'm an experienced seamstress so that is saying a lot. I really like the dress. It is so pretty, I may order a smaller size hoping that the size problem is only a one time situation.