About The Honest Company
The Honest Company, found online at Honest.com, is a company which claims to provide eco-friendly products for your family, from cleaning products to baby products.
This company was founded by actress Jessica Alba, who has two daughters and says that as a mother she has a responsibility to give her children the best, and Christopher Gavigan, who says that many parents are unaware of the toxic risks posed by everyday basics, like diapers, home cleaners, and soaps.
Honest.com promises that all their products are exclusive to their company and their customers, that these products reach the highest level of quality, and that they test none of their products on animals.
Their company promises to provide their customers with products which are safe, eco friendly, convenient, attractive, and affordable. And these products can be delivered directly to your doorstep.
You can purchase their products individually whenever you need something, or you can choose to take part in their monthly membership program and have a package of items automatically delivered to you each month.
You can order a Discovery Kit of either Diapers & Wipes or Family Essentials – shampoo, lotion, hand soap, detergent, and balm – which comes with a free trial for seven days.
Both kits are customizable to your family’s needs. The Diapers & Wipes Kit will be sized depending on your child’s age and weight, and the Family Essentials kit allows you to choose the five products that will be delivered each month. The Family Essentials bundle also comes with an option to add three more products of your choosing at a 25% discount.
After receiving your Kit, if you have complaints or issues and decide you are not interested in the monthly delivery program, you can cancel your membership within the 7 day window with no penalty.
If you do not cancel the membership, the prices of your membership will vary depending on what bundle you have ordered. The Diapers & Wipes bundle will cost $79.95 each month, and the Family Essentials bundle costs $35.95 each month.
If you have any experience with this company, please leave The Honest Company reviews below.
20 ‘The Honest Company’ Reviews
Cumbersome to the point of feeling like a scam
The diapers are adorable. I have five kids and appreciate little everyday things that make you smile. Cute diapers make life just that much more fun.
My issue is with the mechanisms in place for ordering, adjusting and cancelling orders. It's ridiculously easy to order--to get locked into bundles delivered monthly or bi-monthly; however, cancellation requires calling a representative. The only thing you can do to an existing order is add more products and spend more money. YOU CANNOT DELETE ANYTHING FROM YOUR STANDING ORDER YOURSELF; YOU MUST HAVE A REPRESENTATIVE DO THAT FOR YOU. There is no place on the site to scale down anything, only to add. While this is a bit irritating in and of itself, this is exacerbated by the fact that no one answers their customer service number. I called several times, hold times upwards of 20 minutes, in some cases, to no avail. I emailed customer service only to get a boiler-plate response letting me know they were looking into it. The way I did finally cancel my standing order was through the live chat feature on the site. Though she blithely ignored my questions concerning the difficulty in cancelling or scaling back any portion of my order myself. This was a headache and required a lot of time on my part.
All in all, I appreciate the idea of this company and its attempts to make all things baby as pure and adorable as possible; however, embarking on a relationship with this company makes me feel hemmed in--trapped. Not a good feeling. Moms are busy. If the idea is to help us and offer a superior product, all parts of the process should be easier. It just didn't feel right. And cute diapers on delivery aren't worth that to me.
Honest lost my trust.
See previous comments to ' The Dishonest Company'
I like Honest's products but this makes my blood boil. Are you sure that you don't work for Honest Jamie Kristen & Lisa? Lisa, they ask for a credit card (or debit card) number to pay for shipping for "free" samples. If you are just customers (Jamie and Lisa) Do you know how smug you both sound?
When people are interested in trying something out they don't expect the outcome to be that they end up being charged a lot of money on a monthly basis. Some of us are busy with things like nesting for a baby, or caring for a baby. Some of us need to pay attention to where our money goes. Some of us don't have time or a personal staff to read the fine print or spend a lot time on the phone trying to get out of a trap. Even people who do have the time and money, everybody knows how bombarded we are this day and age with bits of data. Putting the fact that you are actually signing up to give Honest a chunk of money on a monthly basis in fine print is dishonest.
If people aren't really just signing up for a free sample Honest needs to put that information FRONT and CENTER. Come on Honest... this isn't a way to earn your market's trust. :-(
TERRBILE CUSTOMER SERVICE
Their website lost my cart that I spent over an hour preparing, so I contacted the chat representative to ask about it. They indicated that sometimes Internet Explorer has some issues with their website and I should download another browser. (?)
I had indicated at the beginning of the chat that I had a $10 coupon already. For my trouble, the chat rep offered me 25% off a bundle (bundles are $35) making the value of the coupon $8.75. They also advised that the offer was not to be combined with my other coupon. So, basically trying to rip me off. I explained the math to them, and they said "unfortunately that's all I can offer". I reiterated that I was unhappy, but the chat rep was unsympathetic.
Then I emailed them to advise them of "the Honest Co" trying to take advantage of customers who do not take the time themselves to calculate discounts. I told them that I was not interested in a discount, only to help them improve their customer service. What I received was a reply telling me to again contact them VIA TELEPHONE to further explain.
I was irritated that they pushed the problem back on me and demanded to waste more of my time. I just replied by email.
I finally got someone who I THOUGHT understood what the issue really was. She apologized and promised to get to the bottom of it. She offered me 50% off my full order, plus a $25 voucher for my next purchase. I didn't take her up on the offer, but was satisfied that someone finally "got it".
Then out of the blue a week later, she said she reviewed the chat logs and that it was a "misunderstanding" but said that she still wanted to offer me 50% off. (No mention of the additional $25… but that was okay because I wasn’t planning on ordering anything after the bad experience already). As far as the “misunderstanding”…not only did I explain the math to the chat rep, complete with not being able to combine the coupons, I told them how angry I was, and was still dismissed. Any good customer service manager would know not to confront the potential customer AGAIN after hearing that they were finally satisfied. The customer service manager then told me that she didn't see a copy of MY proof of the chat log. ???? First off, she never asked to see any copy of my chat log, and secondly, if she even remotely saw a chat log it was an edited version of what actually happened....otherwise she would not have to try to argue back that it was a 'misunderstanding'. There is absolutely no value to try to prove a customer wrong – when you have so obviously made numerous errors from a customer service standpoint. No value whatsoever.
I would never ever deal with a company that is this arrogant; and with such untrained customer service personnel. VERY BAD BUSINESS MODEL!
Not So Honest
This is a article from American Council on Science and Health