ZocDoc, found online at ZocDoc.com, is a website which allows its customers to not only find doctors and dentists in their living area who accept their insurance but also to schedule appointments with them through their website.
Founded in 2007, this company says that their mission is to improve people’s access to healthcare by providing them with this free service. According to their website, the importance of what ZocDoc does is not necessarily locating doctors in your area which accept your insurance – most customers can do this through their insurance provider website.
Rather, the real service ZocDoc provides is giving their users access to appointment availability. Since they have reliable, real time access to a doctor’s calendar, they can show which dates and times your chosen doctor is available, resulting in your ability to schedule an appointment within 24-72 hours.
In addition, this company also has a feature they call ZocDoc Check In, which allows you to fill out all the necessary forms the doctor requires and to submit them online before your appointment.
After scheduling your appointment, if you determine that you have scheduling problems and need to cancel your appointment, you can do so by calling the office directly or through your ZocDoc account or the mobile app available for iPhone, Android, and Blackberry.
After you have completed the appointment you have made through their service, you can leave a review of the doctor online. However, while both positive and negative reviews are welcome on their website, there are a few issues that cannot be reviewed.
First, you are not allowed to leave reviews that explain specific pricing issues, as that is generally a problem involving your specific insurance provider. Second, you cannot leave negative reviews citing an incorrect diagnosis, as ZocDoc does not have the ability to verify your review. Reviews concerning other complaints or praise are welcome.
If you have any experience with this website, please leave your ZocDoc reviews below.
5 ‘ZocDoc’ Reviews
I can not Thank Dr. Kwak enough for Re-mining me to keep using the Neti Rinse which, I Have Just be using. I have been doing the Salt-Water Water Drop-ins and it has not worked. He because of his Amazing Skill Caught A Very Dangerous Infection Missed by 2 other ENT Specialist. That is The Beauty and Amazing Skill of ENT Edward S. Kwak MD ENT in NY, NY. He is just and Amazing Gifted Surgeon and a Great Facial Surgeon and ENT Sinus Specialist his office is 5 Stars Clean and his Equipment is First Class as is He.I should of been using the Netti Pot Daily and the Rinse. It was my Fault this Happened ir though the Salt-Water Drops Worked as well as the Netti pot Rinse they Do Not.
Incorrect addresses, being contacted for appts. that were not scheduled or cancelled and labeled as no-shows, these are some of the things that occurred to me while I used the zocdoc platform. However, my recent experience with a doctor and zocdoc's review process has soured me completely, I wonder how many people they do this to to skew their ratings system. My experience: I had a bad experience with a dentist and their insurance listing. I posted a review on zocdoc, which was flagged and not submitted because I listed the specific price I was charged for a co-pay. Fine. Changed it and resubmitted. Zocdoc flagged it again and send it back for editing, for what reason I have no idea since I didn't violate any of their review guidelines. Here's the review, you tell me what was wrong with it.
"Did not start off on a good note. The visit started 90 minutes after my appt due to an emergency root canal. I was told to go get myself a cup of coffee and come back in 30 minutes. Then I waited another hour. The actual cleaning was very efficient and I was planning on coming back for filling work and an extensive exam/x-rays. However, I'm pretty steamed right now that this doctor is listed as an in-network provider, which means that I should not have been charged a copay for the service I received. I suspect I was charged due to the fact that they are not in-network providers as stated under their profile description. I'm waiting for a call back from the office but as this particular moment I am absolutely not happy.
Update: Spoke with both my insurance and the office, who tried to tell me that they ACCEPT my insurance but they are not in-network providers. No kidding. I told the the office person (I didn't get her name and she never gave it in the text she sent me or during the phone call) they were listed as an in-network provider on zocdoc and she tried to give me some shady reason that would justify their reasoning. I feel this is a deceptive practice and think they need to be taken off the zocdoc website. It's a shame because the actual dentist was very nice and I would have continued to be a patient had they bothered to act with any integrity."
So what exactly is the problem? That would require communication to me from zocdoc. Exactly one person reached out after the first review was denied and I never heard back from their "customer service" team after that.
I have never had a problem with ZocDoc. I love that you can see all the open availabilities your doctor has and that you can pick and choose the time and dates of your appointments.
ZocDoc is highly efficient and I use it to make all of my doctor/dentist appointments.
ZocDoc implies that patients are its customers -- for free! Now, they're in business to make money, so their true clients must be the physicians they list. Is that still OK wth you? You came to
find a doctor.
As did I. With 64 neurologists in my city, ZocDoc couldn't find ONE! They provided an opportunity to make an appoinment with a half-dozen physicians in nearby towns, but that's not good
enough. Perhaps all 64 local docs were losers. After all, the MD's on ZocDoc's list all had sterling, enthusiastic reviews.
But remember where their bread is butterd. I've read of folks who tried to write a negative rfeview -- and, of course it was rejected.
It's not quite a scam, but you only get what you pay for, and here the payers are the docs, who are presumably not getting enough patients any other way.
So ZocDoc is a service that doctors pay thousands of dollars a year for. ZocDoc pretty much promises the doctors that they will filter out pretty much all the negative reviews. Employees of Zocdoc are also expected to bolster doctor profiles with generic positive, fake reviews. This site cons patients into thinking they're going to see an amazing doctor when they're really seeing one that's sub=par. I have also heard tons of zocdoc users say that the insurance info and appointment time information is wrong. STAY AWAY!!!